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  • raipol49

    For my forthcoming trip to Sydney I made a reservation on Hertz’s web side and I was quoted AU$ 530 for the hiring period and car group I wanted. This quote was slightly better than Avis which quoted AU$ 560.

    I went then back to Hertz and this time I logged in as a # 1 Club Gold member.

    To my surprise for the same car group and hiring period a price of AUD 830 came up.

    After checking whether there were indeed some differences of the terms which I overlooked I found none and decided to ring Hertz reservation centre to query this difference. The lady was very friendly and helpful. She repeated both reservations and was quoted the same difference. She was puzzled and could not explain this.
    She suggested then to do my reservation right now on the phone and not as a # 1 Club Gold member. Additionally she saw that I had registered my Amex card and offered me an Amex discount. So the price came down to AUD 467.

    I asked her whether I would also have received the Amex discount by booking on-line. She said that would not have been possible unless I knew about their discount program and have a respective code.
    Well, it appears to me that online booking seems to be the wrong thing to do.

    Better to ring the reservation centre since there are obviously hidden discounts available.

    One thing still remains a mystery: Why was I quoted AUD 300 more as a # 1 Club Gold member?

    Is there anybody out there with the same or similar experience?


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