MartynSinclair

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  • MartynSinclair
    Participant

    I still find European avios available, efficient and very fair. Today I have had to change to a later European flight, as I wish to attend a family funeral. Change made within 24 hours of departure and I was allowed to change (and without giving the reason why). Yes there was a charge to pay.

    Longhaul, don’t get me started…


    MartynSinclair
    Participant

    My first experience with an add on was years ago when there was a cash payment on departure from BKK of 500bht. The airline never added it to the ticket, because of the admin involved in passing the money over to the airport authorities..

    However, the seat issue is different. I guess its down to how passengers choose flights.

    I agree, price is a consideration. But, wouldn’t the airline get more of a decent image if they just increased the price to allow all passengers to seat select at time of booking. Its all about a price point – the current prices for seat selection, make passengers think about value, but surely the airline could fix a price point that would be so noticeable on a one price suits all basis. Airline wins with happy passengers and every passenger paying a small unnoticeable supplement and passengers are happy as they can seat select a seat at point of booking.

    Why antagonise the passenger… and would passengers really not fly if the price increased by an unnoticeable small amount??


    MartynSinclair
    Participant

    The one avios benefit I find impossible to use – (my last 4 vouchers expired unused) – is the Gold Upgrade voucher.. IMPOSSIBLE..

    Because my ticket usually contains a second airline (o/w) – the system does not allow the BA sector (only) to be upgraded. Very frustrating to see such a valuable benefit wasted and seats in the next class of travel remain empty…

    I wish BA would offer an alternative when vouchers can not be used, despite retaining Gold status year in year out…


    MartynSinclair
    Participant

    its a pity there isn’t a secure part of the Forum where posters can detail recommendations for various service providers in major cities for us all to share and benefit.

    Over the years, I guess most of us have collated our favoured use of service providers in regular cities we visit. Personally, I generally base this on the person I deal with, rather than the firm I deal with. In London, I have Bruce, not a suit a tie kind of guy, but darn good and very reliable. I would have no hesitation in sharing Bruce with regular posters, as other regular posters will no doubt share there star service providers… Its not always a case of price. In fact when i met Bruce, i felt he was undercharging and happily agreed a price that would make sure he looked after me…

    Tom/BT – over to you 🙂 – you did ask for ideas….


    MartynSinclair
    Participant

    @roa1 – that was certainly NOT me in the conversation with BA call centre… Quite frankly, I would not have the patience or wish to participate in a call like that….


    MartynSinclair
    Participant

    MartynSinclair
    Participant

    The thread was not so much about the amount, rather the ways both LH / BA are trying to deflect perfectly reasonable queries by running you round in circles.

    I am not suggesting you watch all of this You Tube clip & the parts I did watch, this guy doesn’t exactly help himself… BUT … it’s not a shining example of the way issues and challenges are being handled…

    And no FDoS, I have no intention of pursuing this through the courts (or in any other time consuming manner. It just makes me more determined to use the system to ensure BA continue to pay for my long haul flights 🙂


    MartynSinclair
    Participant

    wish i could get my head round Twitter…. who taught you LP ?? 🙂


    MartynSinclair
    Participant

    In this situation when re routing may be required, as in the DXB-MAN sector, if there was an issue with that sector and there is no alternative direct flight, if a via flight is available, which gets you to your destination earlier than the next direct flight… does the airline have to offer you that option?


    MartynSinclair
    Participant

    Made all the stranger Tom, because Emirates still have availability on 18 and 20 in Y and J, tonight (according to their online booking system (although limited in F…)


    MartynSinclair
    Participant

    CX is indeed among the THREE MOST CIVILIZED airlines in the world !

    @KSHaggag – and the other 2 ??


    MartynSinclair
    Participant

    I remember in Galway, about 30 years ago, travelling with my late Father – on arrival at the hotel, the porter said to us.. in a true Irish style…

    “follow me, I’ll be right behind you”….

    in reply to: BA at its finest

    MartynSinclair
    Participant

    Welcome Laundryman…

    I recently wrote to BAEC about an issue at the suggestion of the BA reservations team. The response from BAEC

    “I’m sorry to say that I do not have access to all of the information to be able to assist you further. This does unfortunately mean you’ll need to call your nearest reservations centre to help with your request”

    It’s one big merry go round….


    MartynSinclair
    Participant

    @FDoS – agreed…

    I tend to use avios on European sectors where on a bad day the monetary cost of a Y ticket into Europe can cost nearly as much as a J longhaul…


    MartynSinclair
    Participant
Viewing 15 posts - 1 through 15 (of 7,103 total)
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