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@rferguson – agreed always good to get positive feedback of a good flight, but one question. How would you deal with the ‘head shakers’ seeing a fellow passenger being consistently treated with a higher level of service in the same class? Clearly moving the passenger to club after the meal service is one thing and probably easier to deal with, but what would you say to a passenger who has heard you offer the passenger first choice of the meal (and with the comment in case there’s no choice) and bringing a bottle of water instead of a glass? Just curious…. especially in a smallish cabin…
1 user thanked author for this post.in reply to: BA Good Service – Is this a Consistent Change?23 Oct 2018
That’s all well and good in principle, but the commander on the day would be dealing with a ‘he said, she said story’, retold by a third party (the cabin crew member) and there be some dragons there, for the unwary.
That was also said by one of the pilots. If the cabin crew had heard the exchange and reported to the Captain, then it is not a case of he said you said. However, if it was reported by a passenger to cabin crew, then as one of the pilots explained, there is the problem. Hence why it was suggested the cabin crew member in earshot, may not have had English as his first language.
Quite honestly though, there were enough passenger recording the incident for their to have been no doubt about what happened…23 Oct 2018
Quite a few captains on LBC yesterday suggesting they would 100% have thrown the pax off the flight and they all considered it their 100% responsibility and authority to deal in such a way. One pilot did comment that it was not clear whether the flight attendant spoke English as his first language.
Ryan have thrown passengers off flights before for far far less
1 user thanked author for this post.23 Oct 2018
3c2) … Where you change your travel without our agreement and the price for the resulting transportation you intend to undertake is greater than the price originally paid, you will be requested to pay the difference in price…
BA have agreed to let me use tickets out of sequence on 1 occasions.
An ex-Milan ticket to JFK and then to MCO when the positing flight to Milan was cancelled due to snow. BA initially said the Milan-LHR hadn’t been cancelled, to which I responded, but it will be – in the end, I was able to use the Milan – LHR at a later date – for no change fee
QUESTION – are there any other situations where BA would agreed for a ticket to be used out of sequence… for no extra cost…?in reply to: Advice from the regulars22 Oct 2018
As others have said, it infuriates me when priority boarding pax are given priority boarding onto the bus, and then the masses get on,
When I know there is a bus transfer, always wait to board the bus last. Only exception is if I need an overhead and then I will wait to board the first bus last…
After all, people arrive as well as depart in the same space? Bonkers.
Thought airports were meant to be modernised so inbounds and outbounds no longer mix
It does get wearying with heavy cabin baggage
You could always check your bags in to save the schleep 🙂in reply to: Bus Transfer To Plane v Airbridge18 Oct 2018
Your news paper can..
You must be logged in to access attached files.in reply to: Can your flight be hacked?17 Oct 2018
Why can’t people live without this constant need for electronic entertainment on tap through the internet?
Because very simply, communicating 2018 & onwards is mostly based on the internet (and not specifically VOICE communications). If I choose to work on a longhaul, the one file or document I need, bet your bottom dollar I didn’t download to my local drive (from the cloud where everything is kept) before take off. My office and clients are connected through secure IM – generally easier and quicker to get queries answered than formal emails or voice calls.
I don’t think its about being ‘important’ its more about being efficient. Books / newspapers are all available on line. Airlines with internet connections can stream onward connection information – as another thread suggests, train tickets can be bought on line – the world works online. However, if a passenger chooses to sleep, I respect that as much as they need to accept other passengers do want to remain connected.
I think the issue is not so much those that want to stay connected, its more about the noise the internet brings. Constant pings, bells, rings, bleeps and key board taps. The airlines really need to be tough on sound and insist on no voice calls and the Captain should announce his cabin crew have the authority to insist all phone notifications should be on silent. All voice calls should be barred. Tablets are more user friendly lap tops inside a cabin.
I don’t buy the brightness caused buy screens will disturb passengers trying to sleep. That’s what eye shades are for – but in the long term – I think the airlines will need to arrange quiet zones and online zones…
1 user thanked author for this post.in reply to: British Airways wifi – High Life Connect13 Oct 2018
Alas, the only problem with Trakdot is that it currently does not work and has not worked for nearly a month. The team are blaming a “server outage” but can give no further information. I had an email a week or so back saying an announcement from the top will be made shortly. My guess is they are closing down their 2G system, whether they will launch the 3G or 4G system.. time will tell.
I still think when this thing works its the best tracker on the market….in reply to: ReboundTag11 Oct 2018
I believe it will be retrofitted on most aircraft although not the 747.
Many thanks from the ‘inside reports’ RF. Clearly BA have spent an inordinate amount of time on ‘project new seat’ & once launched it will take presumably well over 18 months for the entire long haul fleet to be converted (except for the 747)… Why wait for the introduction of the 350 to launch the product. From a marketing point of view, surely its better to report to customers/investors, 2 launches rather than 1 combined launch (of new products).
Or is it just a case of the bean counters planning the investment to be made at a certain point in the future… and not a day before hand…?7 Oct 2018