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Flew FAO to BHX yesterday. Inbound to FAO early but delayed 45 mins departing FAO because of a shortage of French ATC. Captain wondered if it was a consequence of France winning the night before:-)12 Jul 2018
I have to ask why you didn’t buy a through / connecting ticket. Also, why didn’t you check in online? If you had baggage then presumably you had to clear immigration first, then go to check in?
And, I believe that I am correct in saying that Air Nostrum, operating as Iberia, also fly to / from Portugal and Italy, at least they used to.in reply to: Kicked off Iberia28 Jun 2018
My registered letter to Lord King years ago, eventually ended in a reasonable response from BA.
Years ago you would get a reply… from an airline led by a leader, supported by a leader, both who understood, passengers make profit…
Trouble is, being nice and thinking only of customers does not automatically make an airline, or any business, profitable. Last year 3 of the nicest European airlines to fly on, with great customer service and good product, all went bust. Monarch, Air Berlin & Nikki. The airline that used to be the least customer friendly, Ryanair, goes from strength to strength financially.in reply to: Useful email addresses for a serious BA complaint?26 Jun 2018
Certainly the Reporter should have to give a reason. Best is to simply Reply / Quote and be open.
I also saw the Reports and cannot understand the reasons
Correction. I had not seen all of the Reports as I only look at a few topics that I think might interest me. If I had seen the Report that Tom mentions I would not have made my comment above.in reply to: Reporting posts for 'inappropriate content'25 Jun 2018
Under English law, Mistake is defined on the following basis (thanks to our friends at PLC)
A contract can be voided under common law rules for mistake in the following situations:
+ Unilateral mistake (where one party is mistaken and the other knows or ought to have known of the mistake). If the mistake relates to the fundamental nature of the offer the contract can be voided.
EUFlyer, As I said at the beginning of the Topic, BA should honour the mistake. The person/s who made the pricing error should be reprimanded. The person/s who decided to cancel the tickets and invoke such adverse publicity should be fired.
Back to the “when is a mistake not a mistake?”. Last week I needed to make a booking from Italy to Faro. As the flight landed at Lisbon at 7PM and the connecting flight was at 11PM I considered whether I should drive from LIS with a 1-way rental.
Price IT > LIS > FAO €228; price IT > LIS €188. As driving time is same from Seville or Lisbon to FAO I decided to check the price to SVQ which was €115. For fun I decided to check the prices from LIS to FAO and to SVQ. To FAO it was €63, including Airport €15 or to SVQ it was €92, including €15. I booked to SVQ and may miss my connecting flight.
Same time I looked at hiring a car 1-way from Lisbon to Faro and cheapest Econ was €140 on a major car hire direct site, which I booked. Decided next day (Monday) to see what the price was using a Car Trawler web site. It was €129 with a major car hire company, but it was same price whether Mini, Econ, Comp, Int or SUV. I started to book, then decided to check if I could cancel my original direct booking. I could, so I went back to the Car Trawler site, and it was back to normal with Mini €129 and SUV €220+. I checked again several times next day but could not repeat the same price for all. On Wednesday I wondered if it was a time of day question so went on at just before 6PM. It was “Happy Hour” as, once again, I could get SUV, or Comp, or Int, or Econ for Mini price. Was this a website mistake, or just an unpublished Happy Hour. Am I wrong to take advantage of Happy Hour prices?24 Jun 2018
FF : Feel free to make all the sarcastic remarks (= thinly disguised personal attack) you want.
This is a business travel forum and many of the comments on it relate to the poor service delivery and low and still declining standards of one of the UK’s main carriers used by business travellers. Much of this can be attributed to Cruz’s poor management and penny-pinching. That you disagree and choose to defend BA is your right, but you would seem to be in a minority.
Capetonian, I am not sure how you assume that I defend BA. If you look back at this thread I was 4th to post, immediately after you, that I felt that BA were wrong. How is that defending BA?23 Jun 2018
at 18:3323 Jun 2018
I believe that BA should have honoured the prices, mistake or not. It is not as if their customers can take advantage and stockpile goods.
If they had overpriced the tickets would they have written to the agent and asked them to process refunds? If they had, who thinks that the agent would have actually passed them on:-(20 Jun 2018
Latest news from PP
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It is becoming increasingly difficult to get in to lounges, in UK and Continental EU, using Priority Pass as lounges give priority to their own direct customers and the customers of airline partners.
Not sure that having more lounges you cannot get in to is a good thing. Priority Pass should be concentrating on discussions with existing lounges to make sure that Priority Pass customers get a priority pass in to the lounge. If I did not get Priority Pass card as a spin off from Amex Platinum I would not pay for Priority Pass membership.in reply to: Priority Pass restaurant partnerships.17 Jun 2018
I have had a second passport for almost 20 years as, back in the day, it was difficult to get even a 1 year China Visa, let alone a 2 year Visa. Now I have 10 years.
A few years ago I flew on an easyJet flight to Luton and had my passport ready on the seat next to me as I wanted to rush through immigration and off to car hire and a meeting in Luton. Approached immigration and realised that I had left my passport on the empty seat. As I had my second passport with me I went through to my meeting, deciding to collect my misplaced passport later. Back to the airport a few hours later to easyJet Lost & Found who told me that they had carried my passport to the gate, as they assumed I would be there looking worried. Explained about the second passport, and they told me that they had handed the passport to the Immigration office to which they directed me. Went there, and asked about my passport, to which the young lady said, “Yes, we have a passport handed in by easyJet. Do you have any form of identification?” Me: “I think that you will find that the photo in the passport looks a lot like me:-)” “Oh, yes. Here is your passport”in reply to: Second Passport advice needed please15 Jun 2018
There are participants on this forum who have a much greater day to day knowledge of Hong Kong than I do nowadays, but I would like to throw in a random alternative.
Consider staying in Shenzhen at Hilton Nanhai in what is called SeaWorld. To get to Hilton Shekhou they take the Shekou ferry on arrival at HKIA. Well signed, and tickets purchased before passport control, as they will be in transit. Hand over bag tags and bags are picked up and placed on the ferry for collection after clearing China Passport control. Hilton will arrange the bus to the hotel. A 5 minute walk from the hotel are about 30 restaurants from all corners of the World.
The Hilton has an excellent Exec lounge and helpful and friendly staff. Mrs H & Daughter can get the ferry to HK from Shekou ferry port, using hotel transfer for the 5 minute journey. Ferries go to Victoria ferry port on Hong Kong Island which is on the MTR (Metro) line. You can also get the metro and train to the Shenzhen border but the journey takes some time, and the ferry is more fun. Shop all day in HK and back to unwind in the Exec lounge.
If they do this please be aware that they will need multiple entry China Visas as Hong Kong is not part of China. Also bear in mind that HK hotels are generally more expensive at weekends than midweek as very many mainlanders go shopping as they can trust the stores in HK, and there is no VAT in HK.
Mrs FF & I are attending a wedding in HK end September and we shall do as I am recommending.in reply to: Travel in and around Hong Kong?14 Jun 2018
David, another options is ITA matrix (peversely owned by Google, these days).
Hi FDOS, I mentioned ITA Matrix which used to be excellent. However it does not seem to include the LCCs. Also their pricing is often hopelessly inaccurate as they now try to push you towards Google flights, but just for routing options, on legacy carriers, they are still good.in reply to: Airline Timetable information14 Jun 2018
Skyscanner allows you to enter UK to Budapest, or London to Budapest and you can tick “Nearby airports” which would cover Southend.
Another option is ItaMatrix where you can also enter Southend as departure point, and then select the distance from Southend that is acceptable to you.
Hope this helps.in reply to: Airline Timetable information14 Jun 2018
RFerguson’s comment makes me realise that was probably what happened to me about 5 years ago. This would have been about when I achieved 20 years of BA Gold. I was sitting in front row of Y in seat C, and just before take off the Purser came to me and asked if I was travelling alone, which I was. He then asked me if I would like a bit more space as the back row of Club was empty.
Another occasion, this time with CX on the Friday night homebound, I was boarding and the gate agent said: A seat change for you sir. Lucky number. I was bumped up from C to F and noticed that my boarding number was 88. Has this happened to anyone else out of HKG?in reply to: I received a letter…11 Jun 2018