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Years of trying and I still haven’t worked out how airlines price their tickets.
JFK-FRA on SQ metal in J cheaper by half on SQ site than LH codeshare.
MAN-HKG-MEL in J cheaper than MAN-HKG in J on CX using same MAN outbound.
Same story MAN-MEL via DOH on QR.
You get to fly twice as far, eat and drink twice as much, for less money.in reply to: A hell of a price to pay for the tier points11 Apr 2018
So I flew back AGP LGW in CE this afternoon. Both crew had 20+ years service.
Loved their jobs, their passengers, and only cared about making sure everybody was happy and had what they wanted.
BA at their best, and how things were in about 1999 in my view.
Neither of them, in “off the record” moments, had anything good to say about the current management regime.
Maybe I’m getting old, but it felt like the BA I loved before our relationship went sour.in reply to: BA at its finest6 Apr 2018
Recently flew LGW AGP in CE paid for with Avios. I wasn’t expecting much, but I have to say I don’t think there was anything which disappointed. Whilst we know the hard product isn’t up to much, the crew, food, wines, service levels and attention to detail were very good indeed. They even sent people who popped through the curtain to use the loo back with good grace.in reply to: BA at its finest6 Apr 2018
Yes, I get that but, say, you book BA GLA-LHR, and advise at the time of booking that you need wheelchair assist.
Neither GLA nor LHR can be aware of this, as your contract is with BA.
At GLA you check in and are given assist to the aircraft. You fly down to LHR and are then stranded on the aircraft as nobody has got your chair.
Is this BA or HAL?
I thought JHK handled his interview very well indeed, but am not sure Cruz would have been so accepting.27 Mar 2018
Whilst this is not something which impacts me personally, it is clearly a very big problem for those who rely on this type of service.
Reading Frank Gardner’s comments over the weekend, and listening to JHK being interviewed on the radio did, though, prompt me to think about it. The unanswered question in my mind currently is where does the responsibility lie?
Is it the airline(very probably), the ground handler(very probably), or the airport operator(unlikely)?
I’m not sure that the carrier that created the most recent problem for Mr Gardner was named, but I think it essential that responsibility for eg getting a wheelchair to the gate is clearly established as this, in itself, will help minimise the frequency with which such unfortunate events occur.27 Mar 2018
By domestic I meant to infer the trip was within the UK.
And that’s the issue; 35 minutes in the air gives an effective service time of 20-25 minutes to deliver the same as would be the case on, say, a nearly 3 hour hop down to AGP.in reply to: New Club Europe catering24 Mar 2018
Yesterday evening I experienced BA’s domestic business class for the first time.
I’d flown in to LHR on CX and connected to BA up to MAN.
The CSM was evidently very experienced and, from my vantage point in 1D I was able to watch (and listen to) her and her equally experienced male colleague put their carts together and start the service.
They had managed to serve about half the cabin when the SFO announced that we’d just started our descent.
I’ve never seen two crew members work so hard. They managed (just) to deliver the goods, and were happy and chatty whilst doing so, but how can the genius managers at BA expect them to deliver this kind of service on such a short flight?
Hats off to the two crew members. Nul points to BA.in reply to: New Club Europe catering24 Mar 2018
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J without Champagne is like scones without jam, teacakes without butter, soldiers without Marmite……….should I go on?
Far more importantly, the quality of Champagne is fundamental, and a lot of airlines are findings ways of offering it without breaking the bank, which is daft in the extreme because you can get sparkling wines these days which most folk have never even heard of but which are far better quality than some of the rubbish being served by some airlines.
However, running out is simply not on, and almost as senseless as your comment.12 Mar 2018
Bring back the customer-centric culture that King and Matthews instilled during their double act. In their day, Cruz wouldn’t have made it through the door.12 Mar 2018
All true. My Range Rover cost six figures, and has heated nozzles, but you need the proper screen wash for this type of very cold weather otherwise the whole thing freezes up.
I drove down the M1 on Wednesday and had to keep stopping at the services to clean the screen.in reply to: Driving in the snow (to meetings of course)…3 Mar 2018
I think the issue will always exist when airlines contract to local ground handlers away from their home base. Unless the SLA has big penalties attached for non compliance, the ground handler will default to whatever is easiest.27 Feb 2018