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From the other side, I had some amusing experiences as airport duty manager and upgrades were at my discretion.
Polite little old ladies and gentlemen might get free upgrades.
Good customers, ditto.
Rude arrogant demanding bullies never got (free) upgrades.
My staff had a variety of responses to : “What do I have to do to get an upgrade, sweetheart….?” which ranged from : “Pay” said sternly and without even looking up, through ‘see the duty manager’, to ‘I’ll see if that’s possible.’.
One approach we used when asked by arrogant and often very wealthy idiots who used to say : “I want an upgrade” was that I would pretend to type something into the computer, then say: “No problem Mr. XXXX”, seat 3D, please take this over to the ticket desk and they’ll do the necessary.” and handed them a folded piece of paper with a pre-arranged codeword on it, which meant ‘charge him the difference between Y and F.’
Two minutes later they’d be back, looking rather disgruntled : “I think there’s been a mistake, they want me to pay Rxxx.”
“Yes, that’s seems about right,” I would say, “would you like me to double check the amount?”
Sometimes though they were shamed into paying, and I’d make a point as I boarded them of saying : “I do hope you’ll enjoy your first class flight, Sir.”in reply to: Blagging an upgrade19 Jan 2018
I completely agree with the above. I can’t remember the last time – if ever – I had a drink before lunchtime. I feel nauseated when I see people at airports early in the morning swilling down pints of beer, and then witness the resulting behaviour.
Given that the sale and use of alcohol on flights and at airports seems to cause more problems than it’s worth, I agree with banning it or imposing very strict rationing.
Call me Mother Grundy if you will but it would solve a lot of problems.in reply to: Drunk air passenger arrests up 50 per cent17 Jan 2018
I think preselected meals would actually create more work for the crew,
Possibly, but then I thought airlines made such decisions based on what customers want and pay for, not the crew, but clearly I got that wrong!
I have paid for preselected meals in the past on KL, EI, OS and I thought it was a good idea and worked well.in reply to: On-board Catering: A la carte pricing models17 Jan 2018
I think you have every right to an explanation of the charge and I would certainly be asking for that.12 Jan 2018
…… the voucher is only valid if you – the Executive Club Member – is travelling ……
They must have the same work experience kids writing the letters as doing their IT. I’m not suggesting they’d be Indians either, their English grammar would be more accurate.11 Jan 2018
I have just looked at the JustGiving page and I see that a total of £60 has been raised by 2 contributors.
I realise that some people may have put in bids on the BA model aircraft, but I think, ladies and gentlemen, that we can do better than this.in reply to: Shangri La at The Shard (review) and goodbye.11 Jan 2018
I’d go along with the above comment re BA domestic lounge at JNB, and it has a great view of the runways. The only downside is that both times I’ve used it, at around midday, it was very busy and many users don’t know how to behave in a civilised manner, sitting with feet up on seats, ‘man-spreading’, bellowing into phones, and making pigs of themselves with the food and drink.
Worst for a premium airline and class, BA at CPT. Overcrowded, scruffy, very poor selection of food and drink, and generally just tacky.
Worst generally, the ‘business class’ lounge at KTM. Just a few scruffy threadbare couches to sit on, covered in food remnants, and some drinks in a fridge that wasn’t working. Not indicative of Nepal where generally we found service and cleanliness of a very high standard.
Best, probably the main Swiss Business lounge at ZRH.in reply to: 100 Best Airport Lounges worldwide11 Jan 2018
There seems to be an element here who would wish to suppress freedom of speech. I would have thought that as long as nothing posted is libellous, abusive, illegal, or in contravention of privacy laws and ethics, posters can express any views they want.
Obviously BA will be ‘over-represented’ in a forum which has largely UK based contributors. The fact that a lot, but by no means all, of the comments BA attracts are negative speaks for itself.11 Jan 2018
I’m not ‘torturing myself’ over BA, I enjoy taking the mick and reading about, and commenting on, their latest inanities.
As others do, I use BA if and when it suits me, and if it’s significantly cheaper than competitors. BA are the only operator with direct service year round LON-CPT and that suits me. I usually pay a cheap PE or Business fare, I don’t expect much in terms of comfort, food, or IFE, it’s only an 11 hour flight, and I will spend the money I’ve saved on something more worthwhile than a night on an aeroplane, for example a few days at a good hotel or some other indulgence. I could do that anyway, but I get a bit of a kick out of the idea that it’s with money I’ve saved by foregoing a bit of extra and unnecessary comfort. In my younger days I slept on wooden benches, luggage racks, travelled 3rd class in Asia and Africa by train, used Matatus and stinky buses in East Africa, and so on, so I’m pretty hardened to it all and in comparison to that having a padded seat is luxury! At least with BA you know they are safe, professional, and reliable.
A couple of months ago when I came back from CPT on BA my onward flight from LHR was disrupted due to WX and I was truly impressed by the way in which the ground staff handled the situation, which ended up with me choosing to abort the last segment and recover my baggage. And this despite them being under a lot of pressure as a number of flights had been disrupted that morning and some of the passengers were being aggressive and abusive towards the BA personnel.
After that I wrote a letter to Customer Services in which I criticised some aspects of a couple of recent flights but one paragraph of my letter to them read, and I named a couple of the people concerned.
I have often criticised BA, but the way you looked after me on that morning was outstanding. Nothing but help, kindness, and professionalism from every BA employee with whom I had contact. The cabin crew on the BA058 showed similar dedication to customer service.11 Jan 2018
If Swiss can do this between ZRH and LHR then so should BA
I fear you miss a point.
Swiss is run by …….. the Swiss.
BA is run by a motley ban of rejects.10 Jan 2018
Dear Mr FDOS_UK
Thank you for your kind comments.
We have a team of corporate strategic consultants assessing a viewpoint on the feasibility of installing a UPS at our data centre. I am expecting to have the report within a reasonable time frame. In the meantime, I can assure you that the cleaners have been fully trained on the inadvisability of unplugging any electrical connections, and the plugs have been securely taped to the wall.
We retain our position as a premium airline, however, we have to offer our products to the widest possible market sectors and to this end, we will broaden and extend our scope so that all market segments can enjoy our services to a wider range of destinations.
We will as per your suggestion install a new seat in CW. This will be for use of cabin crew who will test it for suitability.
We are doing everything we can to ensure timely departures on all routes. Our punctuality record on the Heathrow to Manchester route is the best of all operators who fly the route.
We do hope you will enjoy the lounges at Boston and Gatwick in due course.
We are pleased that you will be enjoying our new aircraft operating the high density configuration on our bucket and spade routes. This enables parents to be closer to their children and is an enhancement, as it means that they will not have to pay extra to sit closer to their children, or other people’s children.
Thank you for your suggestion to install chocolate fireguards in our aircraft. We are giving this serious configuration, or do I mean consideration? This might be a useful enhancement to our very popular M&S BoB offerings in the event of a fire on board.
Finally, I will have a word with my partner at the churros stand and see if we can add Doner Kebab and Spam to our extensive offering.
Alex Cruz.10 Jan 2018
But free water bottles should be supplied given the dehydration that comes from flying.
I agree, but plastic has become a huge problem globally. Everything possible should be done to discourage sale and distribution of water in plastic bottles. I completely understand that distributing water in plastic bottles is extremely practical and cost effective, and that is the reason that the problem has grown exponentially to become so serious.
On board water supplies should be dispensed from the type of 5 litre containers that you get in water machines in offices. I know that’s plastic too, but it is used over and over again. The cups should be paper, or maybe proper glass for premium classes, as some airlines still seem to allow glass on board for this purpose.
That said, as the topic of this thread is ‘short haul’ is it really necessary to give out water at all? My solution would be to provide drinking water fountains at the departure gates, but of course the airports would hate that as they would lose out on sales of bottled water, not to mention the chance to scan boarding passes for the purchase!10 Jan 2018
It would be useful to have a ‘preview’ button before posting.
I usually read my efforts after posting and find a typo, have to go back and correct, sometimes more than once, or else I end up looking like an illetirate idiot (maybe I am!)in reply to: BT Forum10 Jan 2018