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Viewing 15 posts - 1 through 15 (of 1,804 total)

  • TominScotland
    Participant

    FDOS_UK, it is comments like yours here that are making many of us give serious thought to quitting this Forum. There appears to be only one truth that you will buy into and should anyone dare to dispute your neo-Stalinist interpretation of reality – that (almost) all things BA are somehow bad, need repeating 10 times (I think that was your number) and evidence of a conspiratorial ‘race to the bottom’ – woe betide them for their temerity!!

    It is a pity that a plurality of views is no longer acceptable here and maybe BT should think about the consequences of letting a forum be so (damagingly) dominated by one loud and baying voice.

    With that (which, no doubt will elicit a rapid response from said loud voice, probably welcoming my departure), I wish all genuine posters safe travels. I am done with this place.

    1 user thanked author for this post.
    in reply to: More BAd news….

    TominScotland
    Participant

    I have just spent over 45 minutes trying to book a simple regional return flight with Singapore Airlines. The system let me get so far and then froze. Do SQ use the same work experience training programme as BA?


    TominScotland
    Participant

    Do we really need yet another thread on this topic?


    TominScotland
    Participant

    Now in active conversation with KLM – they do seem to have problems recognising their own Booking References…… so no miles added as yet

    in reply to: BA's appalling website

    TominScotland
    Participant

    Openfly

    I have had this conversation in both LHR and DUB. My understanding is that it is the EI Lounge team being nice, rather than an entitlement. That explains why it is not on ba.com.


    TominScotland
    Participant

    BA are not alone in their dreadful website. Have you tried to use the KLM site recently? I flew with them last week and, while a purchase on board was debited instantly, the miles for my flights still remain absent.

    So I tried to use the Claim Missing Miles function which freezes after you input your information – “Retrieving your data”… One time I did get there, it did not recognise my flight details…

    So I e-mailed Flying Blue and got the following helpful automated reply:

    Dear Mr. TominScotland,
    Your request has been taken into consideration by our services.
    Since the launch of Flying Blue for Me, we have been facing an increase in customer requests.
    We make every effort to respond to you as soon as possible.
    To help us serve you better, we invite you not to resend your request.
    This is an automatic acknowledgment receipt. Please do not reply to this email.
    See you soon on flyingblue.com.

    Your Flying Blue Team

    Helpful? That was a couple of days ago

    in reply to: BA's appalling website

    TominScotland
    Participant

    We flew outbound to Calgary on a 787 and Club World was definitely old style in catering and bedding available (but it was a daytime flight). On the return from Vancouver, on a 380, the new offering was in place. The dinner service was good and nicely presented. Breakfast, pre-ordered after boarding, was not special but service (on a 9′ 20″ flight) only commenced one hour out. The bedding was certainly a big improvement, especially the pillow.


    TominScotland
    Participant

    I see that Sunday’s Calgary flight was cancelled (a route I flew a couple of weeks ago). I take it that this also was 787-related?


    TominScotland
    Participant

    Its the absurdities that frustrate.
    We flew into Calgary a couple of weeks ago and are flying out of Vancouver tonight.
    Yesterday, I wanted to explore a possible upgrade from WT+ to Club using Avios. Not possible because our journey included a land transfer…. Err, what? How do they know we did not fly from Calgary to Vancouver (we did not) and what has that got to do with it anyway…..?
    I suppose I could call the Gold Line but should I need to?

    in reply to: BA's appalling website

    TominScotland
    Participant

    Slightly taking the topic sideways, I hate checking out of hotels and being asked to wait while Housekeeping ascertains that I have not removed the TV and the bath!! Most recently (on Saturday), I had to wait 15 minutes while this took place – maybe I look dishonest?

    So lets apply this to aircraft. If airlines fitted centrally controlled seat-belts and passengers could not release their own belts after landing, cabin crew could then release each traveller individually, having verified that nothing has been purloined……. Disembarking an A380 might then take, what, 3 hours?


    TominScotland
    Participant

    FCTraveller – ii is also ‘obvious’ that BA have purchased data on traveller preferences from Cambridge Analytica (so as to ensure they are not met) and who, in turn, arranged the bugging of all business travel agents in the country!! If I have learnt anything in my (secluded) life it is that when anyone makes a claim that something is ‘obvious’, it definitely means that it is anything but………


    TominScotland
    Participant

    rferguson, this makes sense as ‘payment’ for the free drinks can be with BAEC Gold or silver cards which will then show zero for that first purchase. May also be quite an effective sales technique as some folk will undoubtedly purchase something else alongside their free drink.

    I suspect that, after early practical problems, people are coming to accept BOB and, from my observations, it is operating quite smoothly on both short and longer flights. On my recent return from LCA, the young couple sitting near me quite willingly purchased food and drink to the value of over £40 for their (admittedly) long flight (by European standards).


    TominScotland
    Participant

    I agree, delivering service to Manchester must be hell!! Being pedantic, BA does not offer a Domestic Business Class product, it is the same as you would have received on the almost exactly the same distance from Heathrow to Amsterdam.


    TominScotland
    Participant

    I really don’t see the issue here. Holiday periods are low demand from mainstream business travellers so there is greater capacity in the lounges. Its a small thing to offer Gold and above members when they are travelling with family. Why the hyperbole?


    TominScotland
    Participant

    Just returned from very quick GLA-LHR-LCA return trip, with the Larnaca legs on the 767, booked in Economy. The outbound saw two upgrades to CE which was nice but, given the seat configuration on the 767 not a huge benefit except for the excellent meal on offer in CE. I was in a window-aisle set which does not have the benefit of the free middle seat which the centre seating has so is quite cramped, especially for working. I had chosen an exit seat in Economy and would probably have been better off there from a working perspective. The flight appeared to be 100%+ full with, presumably, off-duty crew in spare crew seats.

    While the 767 is good for the one hour flight from Glasgow (see above) it is not really fit for purpose for a 4 – 4.5 hour journey as CE. Legroom is tight and the IFE is a joke. As noted, the lunch was excellent and the drinks selection (of which I did not partake) appeared to be good, judging by neighbours’ choices. Because of the need to de-ice at Heathrow, we ran about 45 minutes late but, with two doors used at Larnaca, were off the plane quickly.

    On the return, I was not upgraded so occupied my exit seat in Row 27 which was excellent for the work I needed to do after my meetings. The legroom, of course, was also a real plus and, on balance, offers a better option than CE, especially if you want to use a laptop or read bulky documents. The third party lounge in Larnaca is quite good if busy with an Emirates departure around the same time as BA so I was able to anticipate BOB and have a pre-boarding dinner. For similar reasons to the outbound, the flight ran a bit late. In any case, this flight is scheduled to make same night onward connections impossible – presumably, it leave London late morning in order to pick up transfer traffic from the US. So I had booked the Ibis near-by on Avios, returning to T5 on the excellent 423 service to catch my early flight to Glasgow.

    On both 767 legs, I was welcomed by the CSD to acknowledge my 5 years of Gold tier membership of the BAEC which was nice. Given that I am very rarely recognised like this on BA, it was also a surprise. 5 years would be right as it was then that I moved over to BA as a BMI refugee.

    in reply to: BA's 767
Viewing 15 posts - 1 through 15 (of 1,804 total)
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