SwissExPat

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  • SwissExPat
    Participant

    Oh dear. I always assumed those were free![/quote]

    I assume you mean “included in the room price !!”


    SwissExPat
    Participant

    Hi All

    FWIW, I am not exactly being critical of BA with respect to this (or other) issue(s). I simply wanted to find out how the process works because it was a surprise to me that no choices were availiable to Mrs ExPat and her friend whilst I did have a choice. As I said, My view (now known to be incorrect) was that at the opening of check-in, all unallocated seats would be avaliable.

    I now know that this is not the case.

    On the face of it, ensuring that higher level BAEC members getting a better selection would be deemed a good customer service for loyal PAX.

    Initially it seemed that the 2 non status PAX were being ‘punished’ for not paying for seat selection. Maybe in this situation unusual circumstances led to these PAX being separated when 2 seats side by side were available. I am not sure I will ever know!


    SwissExPat
    Participant

    Furthermore, on the Checking for the Return leg, Mrs exPat and her friend had a choice of seats in a half full WT+ cabin on an EWR to LHR sector.

    This is more like what I expected.

    I also attach a screen print of what BA said during the checkin process as per its seating policy.

    BA says that after check in opens, They will allocate you a seat and if you want to change it, you will need to pay. In this instance, she stayed with the seats allocated (as they were together)

    Attachments:

    SwissExPat
    Participant

    I now attach the screen prints I took when I started the check in process

    Hopefull the images will load. They were taken simultaneously on for both bookings, 1 of these bookings (my booking) which clearly shows that a variety of seats were available to me. The other screen print shows 2 other persons with fixed and unchangable seat allocations. They were on their own booking reference which was different to mine.]

    I wonder why they were not able/allowed to select seats 36 F and 36 G ?

    Attachments:

    SwissExPat
    Participant

    Further,

    I would have no issue with an Airline if they said:

    “You may purchase specific seats in advance. If you do not, we will allocate you to separate rows in your chosen cabin. If you want to sit together, you MUST make a payment for the seats. If you don’t pay for seats together, we WILL separate you. You have been warned !!”


    SwissExPat
    Participant

    As I started this topic, thanks for the contributions and views.

    My expectation (perhaps a false one) is that once Check-in opens (usually 24 hours), then ALL the seats unallocated in a particular cabin would be available to all PAX to select these who did not specifically pay for a seat prior to the opening of check-in.

    In my case, it was obvious that there were unallocated seats in Y+ at 23m and 59 minutes before the departing flight time but the system had purpopsely assigned the 2 people on the ither booking to other rows of the plane. The 2 seats together in onw row was still available for me to select but not to them.

    This episode specifically showed that the ALGORITHM had purposely separated them and would not let them sit together.

    As mentioned in one post, I can see that the airline might want to hold back a ‘decent’ seat for a last minute high fare booking but again in my instance, this was not the case. Actually one of the seats allocated to Mrs ExPat was the front row window bassinet seat which was a great seat which one have been a premium seat to hold back. I wasn’t.

    I remember there being a huge level of disaffection when Ryanair when their policy was unearthed. But I never expected BA would engage in this. More fool me!


    SwissExPat
    Participant

    Nice review Pat,

    Alas, I remember the days when EI operated this route for maybe 1-2 years. They pulled it even though every flight I was on was nearly 100% full!

    I expect that if the still did the route (recognizing that BA does) you might have saved yourself a bit of the Euro 115 in that you would have had EI lounge access.

    I often use the lounge in the old T1. I used to get in on a Swiss Sliver FTL card until the LH group killed off access to these ‘3rd party’ lounges for Silvers. [ a reason I have significantly reduced my patrinage of Swiss and LH] I believe it is a joke to have different level of service to customers depending on the route the fly [MXP for example allows access to Sliver, DUB and many others does not]. Now I get in usually via a Swiss C ticket [paid for by the extremely generous upgrade fee of Euro 50 sometimes available ex Dublin… I have 2 future trips booked with this supplement]

    Alternatively, if you have a Bank of Ireland debit card [the black ‘Premier’ one which I got recently at no extra cost] you get 2 free visits to the DUblin lounge per annum (and unlim free in SNN and ORK]

    I note this lounge has a nice ‘Barista’ coffee bar which serves an excellent coffee.

    All points on LCY I agree with. if only they had a lounge for departures then this would be a real deal sealer! If I get hungry/thirsty on departure from LCY it usually costs me GBP15-20 for a bit to eat or a drink which would always be covered in LHR or LGW with lounge access.

    Agree also with the DUB airport experience. The airport is a hotch-potch of ageing buildings. T1 feels a bit grimey and and I get the feeling that the DAA will not invest in it as it is essentially a Ryanair terminal.

    in reply to: Cityjet DUB-LCY

    SwissExPat
    Participant

    Swiss are offering Business Class MXP- JNB for CHF 1700 return on selected dates.

    @LP.. try buying that starting in ZRH !


    SwissExPat
    Participant

    I expect that you remember the following:

    I was in Lanzarotte last week and the hotel seemed to have a policy of removing towels from loungers if unoccupied for 60 minutes. This was on a card placed on the evening dinner tables.


    SwissExPat
    Participant

    @ LP
    Reminds me of that great old Irish Tale of a suspected “Lock in”

    A new novice police man calls back to HQ seeing what he suspect is a “Lock in” in Kelly’s Pub.

    Novice : “Sergeant, I think there is a lock in happening at Kellys… it is way past closing time”
    Sergeant : “OK, want to ensure there is criminal activity taking place, Can you listen out for sounds of people having a good time , chatting etc?”

    Novice : “Yes Sergeant, exactly that”

    Sergeant : “Okay, check if you can hear clinking of glasses, want to make sure there is drink being consumed?”

    Novice returns a minute later and says: “Yes Sergeant, I can hear this clearly.. lots of people inside….shall I raid the place?”

    Sergeant : “Not yet, sounds like you might need back up… but one last thing to check…. Listen carefully though… can you hear the sound of a cash register opening and closing?”

    Five minutes later the novice police man calls back in, slightly dismayed : “Sergeant, afraid to say I cannot hear the sound of money changing hands or a cash register or the like at all”

    Sergeant : “No worries Son, you can stand down, it is only a few of our own having a few pints after the night shift !! …. “

    in reply to: BA at its finest

    SwissExPat
    Participant

    FYI, I have once flown on Easyjet. I have found them to be okay to fly with.

    My main problem with them was that they cancelled my flight 15 days before I flew. {I believe this was yield management and the 15 days meant that they did not need to compensate me (14 days and under would have been a cash event)]

    They dont really serve ZRH (LGW and LTN only) so It is easy to avoid them given SWISS and BA offering (like MartynSinclair I use avios on this trunk route with BA).

    in reply to: Avoid Vueling

    SwissExPat
    Participant

    FLight landed Saturday evening, delivered Tuesday midday, so nearly 3 days.

    in reply to: Avoid Vueling

    SwissExPat
    Participant

    I expect I will give it a try in Y+ later in the year.

    The IB hard product in Y+ is excellent, quite superior to BA.

    Soft product leaves some items to be desired such as

    1. having to Pay for seat selection (even if Gold BAEC);
    2. Having to pay onboard for Spirits/shorts (wine is not charged for)

    SxP


    SwissExPat
    Participant

    I, and a few people in my small firm, have been travelling from ZRH to NYC quite regularly recently. Return we seem to pay +/- CHF 750 (approx GBP 560) for Premium Economy with BA. With all the other carriers (direct) there is only either Y or J and J is at least CHF 4,000. The CHF 750 is IMHO a great deal, often cheaper than a basic Y ticket.

    The routing accumulates 200 Tier points and enough avios for half an upgrade to J which I try to get on the return leg.

    I see that ex UK, a simimlar short duration trip to NYC is GBP 2,000 in Y+. Looks like I am benefitting from a very competitive market.


    SwissExPat
    Participant

    Approx 10-11 years ago I was in my office when my phone rang. It was a Canadian agent in Toronto trying to identify the owner of a bag that had arrived with no label in Toronto. Some printed email in the bag had my name and phone number on it so they called me.

    ‘Did I know a Mr X,Y”…. who wrote me the email. I did.

    2 weeks earlier I had travelled ZRH to LCY with Swiss with Mr X,Y. He checked in a bag which contained a laptop. At LCY the bag never appeared.

    He claimed through his Company (he was emplyoyed by a large swiss insurer so the claim was handeled in house)

    Eventually we found out the following from the Swiss police. A mafia group had somehow infected the baggage system in Zurich and routinely baggage was searched and stolen from, the labels removed and then dropped into the hold of a random long haul aircraft.

    He eventually go the bag back from Air Canada but, of course, not the laptop!

Viewing 15 posts - 1 through 15 (of 601 total)
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