Forum Replies Created

Viewing 15 posts - 1 through 15 (of 608 total)

  • SwissExPat
    Participant

    I was on a BA long haul last year which was essentially full in Y, Y+ and J. I was in Y+ asile seat. I was BAEC Gold.

    The person seated beside me (middle seat) was seriouslsy way too large for (even the) Y+ seat. Their bicepts were literally an inch from my ear. My guess was that the checl in personnel upgraded them into Y+ because there would absolutely no way they could fit into a Y seat.

    As the doors closed I left my seat and had a chat with the Pursar. She looked at the sitiation (from a distance). She said Y,Y+ and J were full but to wait until after the meal service and the lights would go down for the night flight. She also slipped me a glas of champagne and some nuts from J.

    Lights out, and she arrived back 90 min into the flight. She moved the other PAX into my seat, therefore giving this person more space (aisle and the previously occupied seat) and led me through J into F !! where I had 3-4 hours of sleep.

    Reflecting on the comments above, it seems that BA do actively manage these situations where a PAX is really too big for a seat.

    1 user thanked author for this post.

    SwissExPat
    Participant

    @ LP

    I have experienced differential pricing on Car Hire depending on your country of origin. The Swiss are often most affected by this from my experience.

    I have an inkling that the EU were going to be banning this type of differential pricing activity (IMHO they should)

    I rented from SIXT last week. I had no problem and they were nearly half the cost of my usual AVIS.

    in reply to: Sixt Roulette

    SwissExPat
    Participant

    This reply has been reported for inappropriate content.

    @charles-p,

    Sorry for your loss and am glad you are enjoying your trip. By all means continue to tell us of the travels. Enjoyable reading.

    However, you ‘Set a Hare running’ when you said that you would post up the transcript of the Ryanair phone call. That you now say that you are satisfied with the matter closing having handed it over to your Solicitor is not really Cricket.

    YOU might be satisfied but you have certainly disappointed fellow BT forum members by not following through on your promise (in the absence of some significant explanation).


    SwissExPat
    Participant

    I would proceed with a Claim in the Small Claims court as this is exactly why such a Court exists.

    Let the Judge decide. That is what they are there for.


    SwissExPat
    Participant

    Hi All

    Many of us are well aware of the DCC scam.

    This Thread is shining a light on the NEXT LEVEL OF THE SCAM whereby some card issuers are adding a SECOND charge when the transaction arrives back into your account at home.

    So even if the Customer accepts a DCC overseas and thinks that this is the end of it, then your card issuer hits you with a 2nd charge.

    I have 2 CHF issued cards in Switzerland, One levvies this charge , the other does not.

    Beware !


    SwissExPat
    Participant

    @ LP..

    Sadly this is not the case.

    The CHF 25 fee is payable in addition to the ticket price.

    After paying the fare plus the fee, you then have 72 hours to decide to cancel the ticket.

    The refund is then the Fare element and NOT the CHF 25. The conditionsl specifically state that this is ‘Not Refundable’..

    i.e “The charge for this option cannot be reimbursed”.

    So the BA deal even better than I thought since you only need to pay the CHF 7 per PAX fee upfront and then this is credited against the fare. With Swiss you pay ALL upfront and dont get the CHF 25 back !!

    Strange that BA are so far ahead on this one !!


    SwissExPat
    Participant

    @Capetonian..

    Being such a regular on routes operated by BA and SWISS, I have written much on the comparison…. as in back in 2015

    Since writing this, SWISS has improved the aircraft (no more AVRO) and also BA has introduced paid on-board F&B whilst SWISS retains the F&B included in the ticket price.

    Given these changes, I agree completely that SWISS offer a significantly better product on the UK-Switzerland Routes.

    Based on my recent experiences the Gap is even larger on J short haul bookings. I had an excellent DUB-ZRH flight in J with Swiss.

    However, it is the existance of the BAEC that brings BA back into the running. I have given up trying to get Swiss Silver FTL level and even if you have this, you still dont get into most lounges in the LH/LX network (DUB for example). I qualify quite easily for BA Silver (occasionally Gold) and the benefits of Free seat selection, extra bags for all in my party (Swiss only allow the card holder an extra bag) and CONSISTENT lounge access across their network, and AVIOS means the BA offering is in this instance my preferred choice. Also I dont need to call to book my bike onboard (Swiss force youto do this and it is a real hassle with them officially only carrying 3 bikes on a A320).

    But the point of my popst was the discussin on the ‘Booking hold option’ and its pricing. SWISS are off the pace here and by quite a distance.


    SwissExPat
    Participant

    Oh dear. I always assumed those were free![/quote]

    I assume you mean “included in the room price !!”


    SwissExPat
    Participant

    Hi All

    FWIW, I am not exactly being critical of BA with respect to this (or other) issue(s). I simply wanted to find out how the process works because it was a surprise to me that no choices were availiable to Mrs ExPat and her friend whilst I did have a choice. As I said, My view (now known to be incorrect) was that at the opening of check-in, all unallocated seats would be avaliable.

    I now know that this is not the case.

    On the face of it, ensuring that higher level BAEC members getting a better selection would be deemed a good customer service for loyal PAX.

    Initially it seemed that the 2 non status PAX were being ‘punished’ for not paying for seat selection. Maybe in this situation unusual circumstances led to these PAX being separated when 2 seats side by side were available. I am not sure I will ever know!


    SwissExPat
    Participant

    Furthermore, on the Checking for the Return leg, Mrs exPat and her friend had a choice of seats in a half full WT+ cabin on an EWR to LHR sector.

    This is more like what I expected.

    I also attach a screen print of what BA said during the checkin process as per its seating policy.

    BA says that after check in opens, They will allocate you a seat and if you want to change it, you will need to pay. In this instance, she stayed with the seats allocated (as they were together)

    Attachments:

    SwissExPat
    Participant

    I now attach the screen prints I took when I started the check in process

    Hopefull the images will load. They were taken simultaneously on for both bookings, 1 of these bookings (my booking) which clearly shows that a variety of seats were available to me. The other screen print shows 2 other persons with fixed and unchangable seat allocations. They were on their own booking reference which was different to mine.]

    I wonder why they were not able/allowed to select seats 36 F and 36 G ?

    Attachments:

    SwissExPat
    Participant

    Further,

    I would have no issue with an Airline if they said:

    “You may purchase specific seats in advance. If you do not, we will allocate you to separate rows in your chosen cabin. If you want to sit together, you MUST make a payment for the seats. If you don’t pay for seats together, we WILL separate you. You have been warned !!”


    SwissExPat
    Participant

    As I started this topic, thanks for the contributions and views.

    My expectation (perhaps a false one) is that once Check-in opens (usually 24 hours), then ALL the seats unallocated in a particular cabin would be available to all PAX to select these who did not specifically pay for a seat prior to the opening of check-in.

    In my case, it was obvious that there were unallocated seats in Y+ at 23m and 59 minutes before the departing flight time but the system had purpopsely assigned the 2 people on the ither booking to other rows of the plane. The 2 seats together in onw row was still available for me to select but not to them.

    This episode specifically showed that the ALGORITHM had purposely separated them and would not let them sit together.

    As mentioned in one post, I can see that the airline might want to hold back a ‘decent’ seat for a last minute high fare booking but again in my instance, this was not the case. Actually one of the seats allocated to Mrs ExPat was the front row window bassinet seat which was a great seat which one have been a premium seat to hold back. I wasn’t.

    I remember there being a huge level of disaffection when Ryanair when their policy was unearthed. But I never expected BA would engage in this. More fool me!


    SwissExPat
    Participant

    Nice review Pat,

    Alas, I remember the days when EI operated this route for maybe 1-2 years. They pulled it even though every flight I was on was nearly 100% full!

    I expect that if the still did the route (recognizing that BA does) you might have saved yourself a bit of the Euro 115 in that you would have had EI lounge access.

    I often use the lounge in the old T1. I used to get in on a Swiss Sliver FTL card until the LH group killed off access to these ‘3rd party’ lounges for Silvers. [ a reason I have significantly reduced my patrinage of Swiss and LH] I believe it is a joke to have different level of service to customers depending on the route the fly [MXP for example allows access to Sliver, DUB and many others does not]. Now I get in usually via a Swiss C ticket [paid for by the extremely generous upgrade fee of Euro 50 sometimes available ex Dublin… I have 2 future trips booked with this supplement]

    Alternatively, if you have a Bank of Ireland debit card [the black ‘Premier’ one which I got recently at no extra cost] you get 2 free visits to the DUblin lounge per annum (and unlim free in SNN and ORK]

    I note this lounge has a nice ‘Barista’ coffee bar which serves an excellent coffee.

    All points on LCY I agree with. if only they had a lounge for departures then this would be a real deal sealer! If I get hungry/thirsty on departure from LCY it usually costs me GBP15-20 for a bit to eat or a drink which would always be covered in LHR or LGW with lounge access.

    Agree also with the DUB airport experience. The airport is a hotch-potch of ageing buildings. T1 feels a bit grimey and and I get the feeling that the DAA will not invest in it as it is essentially a Ryanair terminal.

    in reply to: Cityjet DUB-LCY

    SwissExPat
    Participant

    Swiss are offering Business Class MXP- JNB for CHF 1700 return on selected dates.

    @LP.. try buying that starting in ZRH !

Viewing 15 posts - 1 through 15 (of 608 total)
Be up-to-date
Magazine Subscription
To see our latest subscription offers for Business Traveller editions worldwide, click on the Subscribe & Save link below
Polls