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Viewing 15 posts - 1 through 15 (of 634 total)

  • SwissExPat
    Participant

    I have been a BAEC Silver or Gold for the last 10 years and have also sampled Y,Y+,J and F cabins in LH/LX/EK. In the main I find BA to be generally decent enough in most aspects of Service but not quit at the level of LH/LX. (especially now in the Buy on Board era). Their BAEC and Avios I find to be substantiall better and retaining membership levels easier and less costly than LX/LH.

    I’ve not had any problems with Service Recoveries (e261 claims or other Ex Gratia). As an example, I was on a first flight out of Europe (0700 departure to LHR) recently in CE with BA and there was no Hot Water on board (some tech issue) haence no Teas/coffees or hot towel service. I filled in an online complaint and was offered 10,000 avios or GBP100 wihin a few days.

    So is is not all bad with BA! Being generally ex-Europe, I find the fares (in premium cabins) to be very competitive and accrual of Avios/tier points easier. However, I’m not sure I’d be so pleased if paying the fares applicable to the UK domestic market.


    SwissExPat
    Participant

    5,702 Avios landed into my BAEC account today thanks to the Rental last week… So they did ‘pay’ met to ren a car from AVIS !!


    SwissExPat
    Participant

    Same happened me a few years ago with EasyJet.

    They canceled my flight 17 days before departure and hence avoided the compensation. All I could do was have a refund or transfer to another flight. The route was not being suspend, they kept flying the route (ZRH to LGW) but I expect their yield management algorithm suggested the flight was not worth running and hence cancelled it.

    Had the same experience with Cathay last month.

    in reply to: Easyjet cancellation

    SwissExPat
    Participant

    Due to some business commitments in Dubai, and as Emirates offer a free stopover, it made sense for me to recently route my last three journeys to South Africa via Dubai with Emirates. I experienced First, Business and Economy in 16 segments, 12 on the 380 and 4 on the 777.

    All in all, and again politics aside, I was impressed but will still choose Swiss and Lufthansa over them.

    @LP, Agreed on the general comparison with LX/LH but then Ek do offer chauffeur pick/up and drop off which is very ueful when travelling MXP to/from Lugano !!

    in reply to: New article comments

    SwissExPat
    Participant

    E261 is simply re-balancing the power in a transcation.

    The airline industry is possibly the only one where consumers pay in advance before getting the service delivered. What this has led to is abuse of the power imbalance between service provider and consumer and this is where (thankfully) legislation and regulation needed to step in.

    Your builder doesn’t do the job agreed, you dont pay. You have a means of redress.

    I see e261 as a natural consequence of this imbalance of power (they have your money) and am thankful that it exists.


    SwissExPat
    Participant

    I found a very favourable trans atlantic fare recently for one of my regular trips (ZRH – BDA (Bermuda))

    The usual route has been into London, change airport to LGW and then direct to BDA with BA. BA is the only service to BDA from the East and hence has fairly stingy pricing on the route. round trip in Y+ is often CHF 2,200 and often requires a saturday night. J is 4k+. Ticketing ex London is even worse.

    I used Skyscanner to see if there were better options.

    They located a flight (all in J) from American Airlines site (and I proceeded to book it on AA.co.uk)

    Sunday departure ZRH – MAD – JFK – BDA. ALl in J and the MAD-JFK is on the new Iberia A350 ! Also I arrive 90 mins later than if taking the BA LGW flight.

    Return the following Friday afternoon (so no Sat night requirement) BDA – PHL – ZRH. The PHL-ZRH is on America 767 with new seating. Whilst there is an extra sector in the above, I have no airport change.

    Also, since BA has removed the arrivals lounge for J/F Pax in LGW, I dont see why I whould reward them with the business.

    All for GBP 2k. and will accrue 360 tier points plus 20k airmiles. Not bad and am looking forward to the A350!


    SwissExPat
    Participant

    In General, When I get to one of the main threshold points with BAEC (i.e 600 for silver and 1500 for gold), I stop flying BA when I get to 1,500 and if I reach 600 I decide if I am likely to make gold and if not, then I stop also.

    Once I secure lounge access and priority check in and extra Bag, then I see no incentive to continue for that Tier point year.


    SwissExPat
    Participant

    For a U.K. booking that is cancelled there is a minimum charge of £35.

    Had a quick look again… definitely CHF 23 per person in Switzerland..approx GBP17.

    Just to note that this was a 1 way booking hence maybe your GBP35 is for a return cancellation?


    SwissExPat
    Participant

    I just booked with AA (involving a mixture of AA metal and Iberia).

    I used my BAEC number on the booking and hence was able to selected my seats on all sectors without charge.

    However, the whole trip does not show up in my BAEC account. Should it?


    SwissExPat
    Participant

    AvisBA bookings give you a free extra driver… may have some value depending on your circumstances.

    in reply to: BA and Avis

    SwissExPat
    Participant

    I am one of these affected customers who made a booking and have just called my credit card provider (Credit Suisse)

    The person there was fully aware of the issue and told me Credit Suisse were having a meeting today to decide what to do.

    They cancelled my card during the phone call (I did not seem to have an option) and they will reissue immediately.

    Thankfully, as my AMEX card was used for the BA bookings, the associated Mastercard was still available to me (and was Not cancelled) and I can still use it… (I am departing on a business trip tomorrow for 5 days).

    I told the CS Agent that I woulud have expected the card company to contact all those who had made bookings on BA.com and were affected (my knowlegde of writing a query on SQL to interrogate a database helped here) but they said “it was not that simple”.

    Worrying times..

    in reply to: BA Data Theft

    SwissExPat
    Participant

    So, is this something you simply use on your iphone via an APP or do you need to have a actual ‘Hotspot’ device (provided by them?)

    I was interested to see that a 365 day pass for 1GB for Worldwide use was priced at 29 Euro.

    Thanks


    SwissExPat
    Participant

    @SteveC..

    My Sympathies on your personal loss..

    Also keep in mind that AirBnB is not the only game in Town.

    I often have a look at VRBO.com (Vacation rental by Owners) which is also part of the HomeAway group.

    I have used VRBO a few times… I also have a property of mine up on this site (managed by an Agent) and this seems to me to be maybe even more or a private temporary letting (i.e with AiRBnB implies the owner is living on the property) but the VRBO means you have the property to yourself.

    in reply to: Air BNB and Chains

    SwissExPat
    Participant

    I was caught in NYC when the East Coast electricity blackout occurred (approx 2005?). I had just arrived in JFK as the electricity went down. I managed to check in (all checked bags needed to be manually searched). My EI flight was not certain to take off but I got airside and into the Lounge. There was no Air Con so we were sweltering.

    I found a corner to sleep in thinking we’d be going nowhere. AFter 3-4 hours, we were told we’d be departing in 45 minutes. I went to the gate and boarded. I remember the great feeling of the AIr Con on the EI A330. I was in J and thought that ait was not too bad having had a 2-3 hour delay (given the circumstances).

    We took off and the service started. After 30 minutes, the Captain asked if there was a Doctor on board via the PA system. Then, 3.5 hours into the flight he came back on and said that due to a sick PAX on board, we would have to turn around and fly back the 45 minutes to St Johns Nova Scotia. (We were only 3 hours out from Dublin at this stage).

    So we diverted to St Johns. Waited on the ground for 1.5 hours. The “so called” Sick PAX walked off the fligt. We then took off and it took another 4 hours 15 minutes to get to Dublin.


    SwissExPat
    Participant

    @ Capetonian,

    [IMHO] EI are reasonably ok, one step above Easy Jet perhaps.

    I have the choice when Travelling regularly from ZRH to DUB and SWISS are the default choice and deliver vastly superior product to EI. [Fares being comparable, business class available, free hot food / Drink in all cabins, better arrival experience in DUB [see comments on long walks between T1 and T2 with EI, not having to weigh baggage to assess baggage price etc]

    I believe the J long haul product with EI is good. I too will look to give it a try, (not having done it in over 9 years)

Viewing 15 posts - 1 through 15 (of 634 total)
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