MarkivJBack to Forum
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I have to agree with this. I took my mum into the First Lounge back in September as a treat and she was left distinctly underwhelmed. When we came out she told me she might as well have been in the Club Lounge with my dad because at least they served bacon butties in there. Oh, and she thought the promotional stand there was tacky. I think I lost daughter points … 😀
LOL! You’re hilarious!
I’ve never had the opportunity of visiting the First Lounge but the Club World Lounge leaves a LOT to be desired….!in reply to: The slow demise of LHR T5 First lounge16 Nov 2017
Relative ofcourse to the price they pay for them, appears to be a buyers market?
Agree! Plus, I don’t BA would have any difficulty filling up an A380 all year round from high yield markets like Chicago, Boston, etc. (cities that get summer service). Well, even India (except that the yields won’t be that high).16 Nov 2017
Just posted a comment on the article as well – that business class looks dreadful! They’d better sell that middle seat for a cheap price!
Plus their Biz class looks so “bling”! I’d hate to be stuck in that for a long time. The Y product looks far more subtle!12 Nov 2017
Folks, thank you very much for the response. I was surprised to read on online reviews that AF’s 380 doesn’t even have 180 flat bed! I’m inclined to go with KLM only because of the latest Biz class product. 2nd choice will be BA’s A380. Will keep you all updated. Thanks again.7 Nov 2017
at 05:443 Nov 2017
Nice to hear MarkiJ. Also a big fan of Virgin Upper Class, in particular the 787 product although the refit on the 330 is good too! A350 due in a couple of years, lead to believe there will be enhancements too!
Thank you sir! Yes, I do really think they’re committed to making this a success and the Delta partnership has given them the much needed air cover. DL is clearly the big brother, and yes, VS gets told (erm, bullied) what to do by them. But VS doesn’t seem to be complaining. At least it’s made/making them profitable and given them the courage to risk/try out new things (like the MAN-US flights).
I do wonder if they’ll eventually buy more aircraft and start flying to more destinations (or least to AMS and CDG given their recent mergers). I suspect continental EU feed is low on US flights.3 Nov 2017
Agree with RussellCruickshank, I’ve also run into this only on oneworld. When booking BA metal flights on AA, it doesn’t even give you the BA record locator! You need to call AA up to get it, before you can log into BA.com for seat and meal selection. Bad customer experience, not to mention wastage of staff and resources on their end as well.in reply to: When will alliances get the basics right?3 Nov 2017
I had to make another business trip to Israel and chose Virgin Atlantic for the SEA-LHR leg. I’m probably going against popular opinion here but I was very very impressed once again. By everything!
1. I love the whole Upper Class wing checkin at LHR. It makes me feel “premium” from the very get-go. Sure, I paid 35 quid for a taxi I normally wouldn’t have (I’d just have just hopped on the Piccadilly Line, cheapskate bloke that I am!) but it’s really worth it.
2. The departure lounge and customer service delivered to expectations. They start cooking the lunch menu only at noon, but as my boarding would commence at 1230p, and I had a complimentary massage treatment booked at 1145a, I requested if I could have lunch served to me AT noon when I finished with the massage. They said they’ll “do their best”. Massage done – as soon as I walked to the dining area, I was greeted with a smile, ushered to the table and my food brought out within 2 minutes! As I was grabbing the last morsel of the main course, my dessert was brought out promptly. And the dining area was quite busy, so I was impressed they were keeping my request in mind.
3. Both legs were brilliant. The flight out of London was pushed back 10 mins ahead of schedule, and surprise surprise we had less than a 5 min wait for takeoff. Hence, we landed in Seattle 40 minutes early. Cabin crew was very nice, responsive and more hands-off (unlike the first time where I thought they were a bit OTT friendly). The aeroplane (789) of course is amazing, and still looks spanky new unlike BA’s 789 (that I use to fly to TLV) which already looks like it’s seen better days.
4. In my original post, I’d mentioned that the bed felt quite claustrophobic. But as this was my 3rd and 4th time flying VS, I didn’t find the coffin style sleeping that claustrophobic as I did the first couple of times.
I’ll go as far as saying – the first 2 times on VS, there were parts of BA I missed. Absolutely no BA feelings this time!
If I could point out areas of improvement:
* Their My booking section of the website isn’t that intuitive, it never let me book my Asian vegetarian meal in the end.
* The “evening tea” concept is a bit confusing. The welcome Menu card says you can order any time “after the first meal” so passengers started ordering it pretty much 3 hours before landing that resulted in a lot of noise.
* The food service needs to be quieter. I’m not blaming anyone, and I don’t know how the noise levels can be brought down. But the flight did feel “noisy”.
* The snacks bar is very unlike BA’s. BA’s has the “regular” kind of junk food and snacks. But VS’s has weird “marmite flavoured crisps”, etc. – doesn’t look very appetising. Oh wait, I think I already mentioned this in my first post!
Overall, I’ve now taken 4 flights on Upper Class and they have all been impressive. It seems obvious they’re really putting their heart and soul into making both the SEA route and their collaboration with Delta a success.
Also, I quite fancied their tea/coffee mugs. When I told the cabin crew the same, they promptly wrapped up 2 (apparently there are 2 designs) and gave them to me as a momento! Also, again, I don’t know if they do this to every Upper Class passenger, but the CSP come running up to me (he was somewhere near row 1) as I was leaving the plane, tapped me on the shoulder and said “Sir, you’re genuinely one of the nicest passengers we’ve had. My crew loved serving you”. It felt nice!2 Nov 2017