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Pleased to report that the Satellite lounge at KL is now open, and is rather nice I think. In the First (Platinum) section the layout remains much the same other than the washrooms have been moved forwards and are now at the top of the steps before the main lounge area, more or less opposite the dining room, rather than being right at the back of the lounge (a welcome change, I think). Furnishings and carpets are new, and have a cosy feel. The ‘slumberette’ rooms are gone, replaced with a more open plan rest/snooze area with a handful of daybed/couches. A couple of negatives – the aircon is still set to Arctic so the lounge is absolutely freezing, and there are now only three shower/toilet units (down from six). Oddly there’s an additional oversized toilet cubicle which doesn’t have a shower even though there’s room for one – presumably it’s meant as a wheelchair-friendly toilet, yet it lacks any of the bars and handles etc usually needed for accessibility. An example of classic Malaysia Airlines lack of attention to detail, I suppose. On which subject, they still don’t seem to get that if you’re going to put a washbasin inside the cubicle, it would be really helpful also to have a hand dryer or paper towels or even proper towels in there too. To be fair though, they are at least remaining true to national culture – “If a job’s worth doing, it’s worth doing 90%, no need to actually finish it” 😉
I had a quick look in the Business section on my way out – again the layout is largely the same, from memory, although it feels a lot more open now (perhaps down to the new furnishings and colour scheme) while at the same time having the feeling of various discreet areas, so although large, it didn’t feel too overwhelming. Looks like the washrooms at the back have been redone and made much bigger, albeit only four shower units, I was told – I didn’t go in, but hopefully they’re at least of the same quality as those in the First area, which would be a massive improvement on what was there before.
Overall, aside from a couple of niggles, a nice refurb.7 Mar 2018
Adrian Keating is the UK regional manager, and has been known to read this forum so he may well reply himself. But if not, the email format is firstname dot lastname at malaysiaairlines dot com 🙂
Alternatively, you may or may not get anywhere by calling customer services (tends to be a bit hit and miss in my experience) but if you want to try it’s 033 0365 0080.
Good luck!14 Feb 2018
I wonder what the A350 will offer to passengers at the back of the bus?
I flew Economy on the MH A350 a week or so back when it was being used on KUL-PEN. Only a short flight but I found the economy seat very comfortable – about the same size as on the A380 I think, but more padded. I considered MH A380 economy seats to be about the best out there; first impressions are that the A350 ones are even better. I was sat in the first row, which has slightly more legroom, but I assume the seats are otherwise the same.
I’m posting this from on board the A350 to London, by the way… Slightly nicer seat this time 😉 Have just posted my review – https://www.businesstraveller.com/forums/topic/review-malaysia-airlines-a350-first-class/23 Jan 2018
I flew back to London with MH yeaterday. Have to say the service was superb, and also the food. I can highly recommend the lobster tails, available via Chef on Call, and the champagne in First is now Joseph Perrier Cuvée Joesphine 2008 – very nice.
Looking forward to the A350, but it doesn’t surprise me if they’ve decided to keep the A380 after all. Makes sense to use it for peak periods, although maybe they’ll revert to it being permanent on London, with the 350 perhaps then used to reopen Paris, Amsterdam or Frankfurt. The 380 interior could do with a refresh (getting noticeably battered these days) but she’s a good aircraft and I would have been sorry to see her go.in reply to: Malaysia Airlines plans to operate 700-seat A380s15 Dec 2017
smartphone with visual ring signal
What does this mean?
Maybe one of those new-fangled hi-tec phones that communicates via smoke signals? 😉
I believe it was slightly on fire and ended up in a bucket of water…23 Oct 2017
How was the Hilton KL?
I like it. Rooms were refurbished a year or two ago if I remember correctly, lounge also. Breakfast, afternoon tea, and evening canapés in the lounge are generally pretty decent. Staff are great and I’ve always been very well looked after there, so I have no hesitation recommending it.22 Oct 2017
I rest my case!!!!!!!!!
Lol. I don’t know whether to laugh or cry sometimes. On the face of it they do seem a little prone to this sort of thing, and I have to wonder how this happened – surely there are procedures for checking before take-off.
But on the other hand, a quick look at AVHerald shows just how many other incidents have happened in the last few days, so it may be a little unfair to single out MH:
(Have to say I’m curious about the Virgin Australia simultaneous “bird and rabbit strike”!!!)
Saturday Oct 21st 2017
Incident ATA MD83 at Tabriz on Oct 20th 2017, burst two tyres on landing
Incident Malaysia A388 near London on Oct 20th 2017, loo woes
Incident Qantas B744 near Sydney on Oct 21st 2017, autopilot did not work properly
Incident Delta B744 near Kamchatka on Oct 2nd 2015, engine shut down after failure penetrating engine case
Friday Oct 20th 2017
Incident Zagros MD83 at Tehran on Oct 19th 2017, burst tyre on departure
Incident Virgin Australia B738 at Melbourne on Oct 20th 2017, bird and rabbit strike at once
Incident Jet Airways B738 enroute on Oct 20th 2017, smartphone with visual ring signal
Incident Philippines AirAsia A320 at Tacloban on Oct 20th 2017, nose wheel steering failure after landing
Incident Lingus A332 at Dublin on Oct 20th 2017, runway excursion during line up for takeoff
Incident LATAM Brazil B773 at Sao Paulo on Oct 19th 2017, bird strike
Crash Malaysia B772 over Gulf of Thailand on Mar 8th 2014, aircraft missing, data indicate flight MH-370 ended west of Australia, first MH-370 debris identified, search going to continue
Thursday Oct 19th 2017
Incident Finnair A359 over Russia on Oct 19th 2017, technical problem
Incident Delta A332 near Tokyo on Oct 19th 2017, engine shut down in flight
Incident Austrian DH8D near Vienna on Oct 18th 2017, cabin did not pressurize
Incident Nolinor B732 near Iqaluit on Oct 11th 2017, electric arc and cracked windshield
Accident Sriwijaya B733 at Manokwari on May 31st 2017, overran runway on landing, nose gear collapsed
Incident France A321 at Warsaw on Sep 24th 2017, rejected takeoff on ATC instruction
Wednesday Oct 18th 2017
Incident Flybe DH8D at Dusseldorf and Manchester on Oct 18th 2017, blew tyre on departure
Incident Edelweiss A333 at Zurich on Oct 18th 2017, gear problem after departure
Incident KLM Cityhopper F70 near Amsterdam on Oct 17th 2017, hydraulic leak
Incident TAP A321 at Rome on Oct 17th 2017, engine shut down in flight
Incident Canada Rouge A319 at Toronto on Oct 4th 2017, stand off ADI and lightning
Incident Nolinor B732 at Montreal on Oct 10th 2017, damaged tyre on departure
Accident Vietnam A321 at Da Nang on Jul 12th 2017, temporary runway excursion, aircraft ain’t no lawnmower22 Oct 2017
JH_1234 Martyn has my details too, and it you were part of the email regarding the get together in BKK in December my details are on there too!
Thanks K1ngston – found it and have emailed 🙂
HKG-KUL today…21 Oct 2017
You reside in the region??
No, but it does feel like it sometimes! 😉 I visit frequently. I’ll be back in KL in December and January – do let me know if you’re around, would be a pleasure to meet in the real world! Martyn has my details and permission to share them with you 🙂19 Oct 2017
too many to be called coincidence
I’d have to respectfully disagree. SIA had door issues on their A380s… Qantas and Air France have had engine failures… as I understand it, Malaysia Airlines maintenance operation is generally very highly regarded and is used by numerous other airlines. Pick any airline, chances are they’ve had their fair share of incidents. I’m not defending MH specifically (though full disclosure, I am a fan) but I wouldn’t read too much into this happening to one of their aircraft as opposed to any other.17 Oct 2017
you have got to ask why it always seems to happen to MH…
But does it, actually? I mean, any more then any other airline?
I’d be curious to know whether anyone on board (pilots aside, maybe) was aware, or noticed any difference in the landing – the AVherald report seems to imply that it was only noticed when the aircraft vacated. Perhaps another way to look at it is “A380 successfully lands without incident after losing nosewheel”…17 Oct 2017