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If the unfortunate lady who was almost pushed out of the aircraft had been wearing a seatbelt, would she have at least stayed in her seat? Or could the pressure be so great that she could slip out of the seatbelt? Often wondered if the seatbelt could withstand such forces.in reply to: Southwest Airlines accident18 Apr 2018
I recently booked LHR/SEA on aa.com flying direct on BA flights. First Class on aa.com was £1 more expensive than Club on ba.com. Strangely AA also showed First as £400 cheaper than Club with the same fare rules/change fee. Guess it’s all about inventory with each of the One World partner airlines.
I always now check code share partners whenever I book – you can’t always rely on company travel agent to do that automatically. I’ve found its also always worth asking them to check business and first fares as there is often no logic to the fares they quote!2 Apr 2018
I have experience of the Special Services Team at LAX and SFO. At LAX in particular they have been great, walking me through security to the lounge, early boarding of a/c. Feels like a personalised service.
At LHR, I’ve never had any kind of personalised service. In fact when I checked into the soon to be renamed “M&S Simply Average” Concorde Room last week, I had to wait for the receptionist to put her Hello Magazine down to check in, and the lack of recognition and general sense of indifference continued through my visit to the lounge.
Who actually gets “special services” at LHR? Just curious as I’m 3 months into my membership year and at just short of 5,000 tier points and this doesn’t seem to have triggered anything “bespoke” in the BA systems.in reply to: BA – Concorde team23 Feb 2018
I was working on this project at the time and we had to evacuate our site office close to the tunnel collapse in the central terminal area. I was working with the team who were monitoring the ground movement and luckily the abnormal shifts were picked up in the early hours of the morning when the runways were closed. From memory the portacabins in the CTA most at risk of collapse from the ground movement were occupied by Health and Safety …… somewhat ironic!in reply to: Heathrow Airport’s short-lived railway station20 Jan 2018
No changes to the existing policy on bringing a guest into the lounge for gold and silver card holders.
Group 1 goes from First Class Premier to the lowest Gold in economy…hey some priority system! Bun fight at the gate. The only ones that are happy are Economy Nothings who know their place…unless they have slipped through with Group 1 unnoticed! Oh BA…..
This is the biggest issue that needs to be resolved, travelling in first and boarding in group 1 with 75 others, many of whom are in Y does not feel like a priority experience.
United have Group 1 as first class and Global Services which I think in BA language would mean First, Permier and Gold Guest List. One World Emerald would be Group 2 with business class.
Alternatively allow first to “pre board” with those “needing extra time”.in reply to: BA – Boarding Group policy14 Jan 2018
So I guess this is why I have been on hold for 27 minutes on the GGL “Priority” helpline. I gave up earlier today having held for 30 minutes. I hope the “non-priority” callers have a comfortable chair, its going to be a long evening !!in reply to: Bad weather disrupts flights, trains and roads10 Dec 2017
Wheelchair users etc obviously need to board first. Parents with pushchairs etc makes sense but they need to be more clear of definition of ‘children’ as I’ve seen a number of examples of what looks like 8 year olds “infants” being pre-boarded and sometimes with all 15 members of the extended family.
On a flight from SFO to LAS last week, an elderly couple in front of me in the line said they needed time to board so we’re allowed on with first class. Once out of sight of the gate agent they gave eachother a high-five and sprinted down the air bridge to the plane ……… very amusing!21 Nov 2017
United have Group 1 as First Class and Global Services travellers (which I think is similar to BA Gold Gues List). This ensures Group one is a small select group. I’m not sure how many Gold cards are on a typical flight out of T5 but I’m sure the first class passengers will appreciate the Gold card scrum in Group 1.20 Nov 2017