Forum Replies Created
They are all now frequent spender programs and little to do with anything else. As soon as you stop spending they will drop you like a rock. Things like last minute “cheap” upgrades don’t get you status as clearly the airlines are selling you the upgrade at a massive loss ….. NOT !!!!
I’ve recently moved to US and amazed that when flying first class coast to coast, I don’t get lounge access unless I’m connecting same day to an international flight. Maybe this is the type of “enhancement” we can look forward to everywhere else.
Years ago I was involved in a construction project at LHR and on the floor plan an area was labeled “CIP lounge”. I pointed out there was a typo as obviously it should be “VIP” and was told CIP = Commercially Important. And there you have it, give them unfettered access to your credit card and of course “they will stil love you in the morning”. If not you are just loss maker!
1 user thanked author for this post.in reply to: How a world No 1 airline treat the loyalty customers24 Sep 2018
I was impacted and would normally just ignore class action mails as I did with the price fixing issue a few years back, but in this case I’m tempted If it puts pressure on the Iberian to do the honourable thing ….. if that is a concept he understands.
Back in the day I used to get approached by customer services managers at checkin who would know when and where and how often I’ve travelled and do the “touchy-feely” thing to make you feel valued. I’ve flown twice in first out of LHR since the news broke and no-one has acknowledged that I have been affected and asked me if I would like to talk to someone etc. In fact on my most recent flight the agent in the first wing didn’t even seem to know I was a frequent flyer and insisted on telling me in great detail how to get to the Concorde Room and how to get from there to C-Gates!
With that level of non-recognition, I’m tempted to join in a class action if it will drive some change!in reply to: BA Data Breach Class Action15 Sep 2018
I have changed my exec club password and can log in fine on BA.com
However I can’t get in to the BA App on my iPhone. I have even deleted and reinstalled the App but when I log in with my new details I get an error message. Anyone else experienced this?7 Sep 2018
I am one of these affected customers who made a booking and have just called my credit card provider (Credit Suisse)
The person there was fully aware of the issue and told me Credit Suisse were having a meeting today to decide what to do.
They cancelled my card during the phone call (I did not seem to have an option) and they will reissue immediately.
I called Amex and they said they were monitoring activity but no action was needed. Card still active.7 Sep 2018
I have just received a generic email from BA.
From 22:58 BST 21 August 2018 until 21:45 BST 5 September 2018 inclusive, the personal and financial details of customers making or changing bookings at ba.com, and on our app were compromised. The stolen data did not include travel or passport information.
The breach has been resolved and our website is working normally.
We’re deeply sorry, but you may have been affected. We recommend that you contact your bank or credit card provider and follow their recommended advice.
We take the protection of your personal information very seriously. Please accept our deepest apologies for the worry and inconvenience that this criminal activity has caused.
Further information can be found at ba.com.
Chief Executive Officer
Frankly I don’t give a $&#t if someone has access to my avois account. However if someone has my Amex details and security code I may be slightly more concerned. So was expecting a bit more than “tough, contact your bank or credit card company as I’m too busy working my way through a bottle of vintage Rioja”.
Just for the record Signor Cruz, I spent close to £75k on premium tickets with BA in the last 12 months and was expecting a bit of the “to fly to serve” nonsense from you.
No personal contact.
No offer of assistance
No dedicated phone line
No help whatsoever!
Give up!7 Sep 2018
From 21st Aug to 5th Sept this went on without BA finding out? 15 days of data theft of personal and FINANCIAL details of customers booking on ba.com? BA’s response is for customers to contact their bank for advice.
This beggars belief!
That is the bit that concerned me also. Wasn’t sure if it meant there was one breach sometime between the two dates i.e. they are saying they don’t know, or it was open season for all hackers for sixteen days!
Also they say no ticket or passport info was impacted, but payment details? I guess thats not a concern for BA as long as they got paid OK.
Thats what happens when you have interns running your back office …… Idiots!6 Sep 2018
And if you don’t like the BA video, then brace yourself as episode 2 is rolling out. This time it’s Michael Caine, Johanna Lumley, Olivia Coleman and David Walliams. It was on my US flight this week!
……. at least I recognised the cast.
And is better than the first one, of maybe I’m just relieved I don’t have to watch Rob Brydon anymore 😂🤭in reply to: Safety Video4 Aug 2018
Given they are so coin operated, its amazing how many times I have been offered the chance to purchase an upgrade online only to be told “we are encountering a technical issue. Please try again later”.
Times must be good a Casa Cruz for him to turn down money for nothing!
Luckily Qantas have more reliable systems so just bought 2 first class seats to Sydney at a good price, and Sig Cruz can keep his ubiquitous first class pre-appetiser ham and cheese for his next cocktail party!in reply to: BA.com-edy website31 Jul 2018
You get better seat availability if you book and upgrade using a travel agent.
When you book direct with BA there has to be availability of Avios / Redemption seats in the cabin you want to move to.
I have used mine in the past to buy J and upgrade to first. If there is availability of “A” class fare in first the agent can use the voucher. Booking direct with BA there has to be availability of a “Z” class (reception) fare which is far less likely.
There is a complex process the agent has to use to use the voucher but most of them know how to work it!in reply to: BA gold upgrades18 Jul 2018
I am doing something similar in USA and have agreed company will pay for ‘Tax equalisation’. They will pay for preparation of tax returns for U.K. and US and cover any additional liability resulting from the time spent overseas so I am covered if there is an unforeseen additional tax liability.
1 user thanked author for this post.in reply to: International secondments6 Jul 2018
A few reports have already speculated on the zodiac seat eg……..in reply to: New BA Club World Seat1 Jul 2018