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  • Giamma879

    I am a Frequent Flyer with a Gold status for several years and must say I have been noticing a steady and constant deterioration in the overall service provided by the Airline to their passengers.
    In addition to the several issues I have experienced with delay, lack of flexibility and unhelpful customer service (Gold line), I have noted a change in the reward flight scheme and availability. I have several Avios which could take me and my family to Australia and back at least 2 times. Over the last years I have always used those avios to enjoy a transatlantic/exotic trip with my wife but over the last months it seems that BA have reduced substantially the availability on Avios by releasing only an handful of tickets especially during peak period. Aware of this policy (release 364 or 350 days before departure date) I have monitored the Executive Club section everyday since the expected released but constantly (every day) I was unable to find any availability. When I inquired with Customer Service I was given evasive answers saying that “a mistery department” would only release the such tickets at their leisure without a clear set of rules. After further question I was also told that some tickets were released on Avios but a very limited number which I find very strange because since 365 days before my intended departure date I was checking every day at least twice.
    I hate conspiracy theories and I am sure BA will have a polished answer to my comments but I am convinced that BA has changed the reward flight release rule to an extremely unfriendly way without informing the customer. I will keep trying to get availability using my avios but maybe is time to move to another company where Gold customers are really treated as such. Would be keen to hear if other Gold members had similar issues

    in reply to: BA is losing the grip?
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