Forum Replies Created
Has anyone any idea what this would do to CZ’s membership of Skyteam? I can’t see why they would give this up, especially in the wake of Brexit and its uncertainty in terms of access of British carriers to major markets via the UK.in reply to: China Southern in talks with BA to form a JV15 Jul 2018
Let’s be reasonable about this decision: EK is making it virtually impossible for any other carrier than EK to operate to/from DXB.
They are operating now from Heathrow, Gatwick, Stansted, Birmingham, Manchester, Newcastle and so on. On many routes with an A380, low ticket prices and multiple flights a day.
Add to that that for transfer passengers options via Amsterdam, Brussels, Frankfurt and Paris are available as well.
Virgin Atlantic is just pushed out of this market. Question is if in the long run this won’t happen on other major routes as well and Virgin will become an operator between the UK serving second tier destinations across the Atlantic.in reply to: Virgin Atlantic axes Dubai route29 Jun 2018
It looks to me like a generous offer. Take it!
In your case it is probably more than you paid for the initial ticket, so there might be a slight profit in it for you.
And, NO, you don’t have to fly AF metal on this voucher. Through the website you can book al lot of flights with Skyteam partners, so you may select a KLM or Delta flight and never see the looks of CDG on that trip. And, if you are signed up to one of the frequent flyer programs you get your miles awarded as well.
Good for you!29 Jun 2018
Simon, it seems to me that KLM is the more customer and service oriented side of the AF/KL organization. My experience with KLM handling situations at AF after booking through the KLM website is exceptional. Call it goodwill or just service, to me it is what you are looking for as a customer: your situation fixed and your complaint dealt with in a professional manner.
What you are suggesting is no different to being delayed on an Iberia flight and trying to claim from BA on the grounds that they are both subsidiaries of the same group.
No, it is not correct. In the case of the OP KLM is the company he has a contract with as they sold him the ticket (entered into a contract with the OP). So KLM do have a responsibility here. The fact that KLM and AF are part of the same organization, however legally less important, should make things easier for KLM to resolve that for the passenger. Also my remark that KLM seems to be more service and customer focused would be less relevant here. It is all about who the contract partners are. Please keep in mind that you can outsource the work, but never the responsibility.28 Jun 2018
SimonS1, you would be correct in stating that AF is the operating airline, but I consider AF/KL to be one organization. And in my experience KLM won’t let you down once you book through them and get stuck with AF. Especially under the circumstances that AF is in at the moment I would rely on KLM. If they won’t handle it they will inform you straight away and advise you of your rights and the best route to follow.
Whatever happens when you lodge a complaint with AF is anybody’s guess.27 Jun 2018
My initial thought was: Lucky you!, but you seem to want her back. 😉
I do agree with LuganoPirate: avoid AF and CDG at all cost. (Easy for me to say as I am now based in Amsterdam)
So in that case get on social media (facebook, twitter) right away to KLM. They usually respond very quickly, seem to be operating 24/7 and are quite good in resolving your problems. AF at CDG are beyond useless. Avoid contacting AF unless your command of the French language is on par with a native Frenchman.
Lodge a complaint with KLM based on EU261 via their website and they will typically come back to you within 48 hours and if you have a reasonable claim resolve the matter within a week or so.
Normally absolutely no need for a claim service yet, KLM is quite fair.27 Jun 2018
Charles-P, welcome back to the forum and happy travel. Sorry about your loss, but keep the, no doubt, wonderful memories of your brother.
These memories will be extended by the wonderful trip you are making right now. Enjoy!
And about being jealous? Yes, a bit, but no hard feelings. You have just started to extend my bucket list. So much more to do, such beautiful places to visit and so little time. Life is too short, as you experienced.
Please keep posting your trip reports. It’s a pleasure to read them.in reply to: Well, we are now well into our round the world trip.24 Jun 2018
David, you are absolutely right about the US and transferring without entering the US. A reason that when traveling to NZ I will always go east and never through the US.
For airports to be demolished and re-designed and -build IMHO?
US – IAD, Newark, Miami, Orlando (MCO), LAX
Europe – Stockholm Arlanda, Berlin Brandenburg, Paris CDG and ORY
Africa – Most airports
Australia – Perth21 Jun 2018
I personally don’t find the KLM economy meals that bad, but there is always room for improvement. As with almost any flag carrier the meals are adapted to the taste of the country. Just 2 weeks ago on a flight from AMS to the USA on a US carrier I bought a sandwich at the airport and was proven right to do so.
My experience with KLM on WBC is that meals are tasty and well prepared, but I can imagine people from other countries with different tastes might disagree. KLM team up with renowned Dutch chefs that develop the WBC meals and try to incorporate environment and animal friendly products in their menus. And yes, there seems to be a tendency to use less meat in their meals. Something that I personally approve as these meals are easier to digest, especially on long flights where I am sitting and lying down for a long time.
I have had some good and bad experiences with BA, IB, and LH long haul, but also quite recently experienced again that on 5 star Asian carriers the Asian food is typically very good, but the Western options leave quite a bit to be desired.
It’s all a matter of taste. For a good meal I would never turn to an airline, but rather select a decent restaurant. Although that is not an excuse to serve me an inedible meal.in reply to: KLM to improve economy class catering20 Jun 2018
Alex, I have been reading the statement in Dutch on the KLM website. KLM states that they will be improving both the service and the quality of meals on-board on long haul (intercontinental) travel in economy class. This is mainly done by adapting the trays used. Therefor more trays will fit in a trolley and service to passengers can be improved by servicing more passengers out of one trolley.
The “one less crew member” on particular flights is part of the outcome of trade negotiations and the subsequent deal between KLM and the unions. Whether as a result of this deal KLM had to increase the efficiency of service or that they increased efficiency and therefor could cut the amount of crew members remains unclear.
If this is really an improvement or just another cost cutting measure remains to be seen. I wonder how many airlines will follow this model.in reply to: KLM to improve economy class catering20 Jun 2018
The main problem: there is no one to negotiate with at AF at the moment. With the resignation of Mr. de Janaillac there is an interim CEO, but this lady has no authority to come to an agreement with the unions. First of all a new CEO will have to be found and appointed. This episode seems like a cynical attempt by the unions to force their way through, before the leadership crisis at AF/KL is solved.
Again it will be the passengers, the investors and KLM that are suffering.
It seems that it will have to become much, much worse at AF before it gets better. It looks as if the unions have a strategy to bleed AF/KL dry, get their requested salary increase and trust that the French government will bail AF/KL out again. The problem is that the French government is in deep financial troubles already with the recent bail out of SNCF and the financial requirements set by the EU on state subsidies and a government debt higher than 60% of the GDP.
We have an interesting few weeks ahead again. It is about time that the economic reality starts to sink in.9 Jun 2018
Although this would be beneficial to travelers it poses a real threat to AF personnel. Unless they start to realize what this really means they are in for a reality check: when Accor starts to invest they are most likely to invest in those parts that will pay for their dividend. Meaning they are more likely to invest in the KL side of the company than in the AF side. After all, the AF side is way less profitable and unless the AF personnel is able and willing to rapidly change their attitude and fall in line with the KL side they will feel the market pressure, meaning KL will grow and AF will be left behind.
Without the government back up it will most likely lead to further restructuring, read: redundancies, and aligning itself with the airline market.
So: good news? Maybe if you are a passenger or investor! Far less likely if you are an AF employee! The days of a well protected, cosy and fairly less demanding job seem to be over. Welcome to the new reality.5 Jun 2018
Before we all want to open a bottle of champagne: let’s wait for a date when work on this runway will actually start and let’s have a date when this project will be finished and the runway will be operational.
We, and not only those on this forum, have been discussing this expansion for ages now and hardly anything substantial has happened. Successive governments have tried to get things moving and failed miserably. From an economic perspective we have to hope this government succeeds it getting this started, if only they survive the mess they are in with Brexit. If not, we will probably have to wait even longer.
I’m not that hopeful, but hope I’m wrong on this.in reply to: Green light for third runway at Heathrow5 Jun 2018