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Before we hang this BA pilot out to dry I recall a similar incident of a Virgin pilot similarly dragged from the cockpit in cuffs, I doubt he was dragged but the media love to embellish a story. It subsequently turned out to be a reaction to some medication he was taking and he was not drunk. The pilot later received a personal apology from Sir RB and the pilots career continued unblemished. Mistakes happen so let´s wait and see.in reply to: Drunk pilot removed from BA flight21 Jan 2018
In the 23 years I have been flying with CX I have enjoyed a fair share of upgrades. I have never expected them let alone demanded them so delighted to get them. The stand out for me was back in 2008 taking my eldest daughter on the university run to the UK and were transiting from Singapore in the lounge at CLK. I mentioned to the lounge staff that I had a ton of miles to burn so if there was any opportunity to use them to move from Economy to Business that would be great. The agent said that as check in would not close for another 90 minutes or so he would let me know . Some 35 minutes later and with my daughter off at the loo the agent found me and handed the boarding passes back to me upside down. I said “that was quick” and “thank you” and flipped them over to see 4A and 4C – First Class. Another profuse “thank you” and said I had rarely heard of getting a two class upgrade. The agent said “you have been flying with us for 13 years and both you and your daughter were polite and courteous with your request”. So in my opinion good manners costs nothing yet can get the rewards. Similarly in 2011 returning with daughter number two in economy from her UK university run I was upgraded at LHR but she wasn´t. On board I asked the cabin member in charge if I could swop seats with my daughter so she could have the upgrade. That prompted “what a great dad you are” and that from several crew members plus my daughter !!. Last in 2013 daughter number three we were upgraded both ways HKG-LHR-HKG on her UK university run so the girls have nothing to complain about.in reply to: Blagging an upgrade20 Jan 2018
DerekVH. Good to know except the website I looked at had limited information. That said I;ll take another look. There is a specific thread on here about Trakdot and a poster having read the reviews declined to purchase based on “terrible reviews”.17 Jan 2018
Just for information having viewed the Trakdot video it would appear you turn it on put it in your suitcase and you are off. Could not see anything which mentions being deactivated on take off and activated on braking when landing. It would have been helpful when my bag didn´t arrive in Madrid after a 35 minute flight from Valencia. it noe appears it did arrive in Madrid but in error transited to LHR- As I had a 4 hour stopover between arriving in Madrid and my HKG flight Trakdot could well have found it in transit luggage or whatever the holding area is called.16 Jan 2018
TiredOldHack – did you get an explanation what the extra charge was. Amex should have communicated what it was by way of justification for the charge?12 Jan 2018
If there is one thing that many people are intoxicated with is their rights and entitlements (!!) as we hear, read and see on far to many occasions. It´s a pity that their responsibilities do not rise to the same levelin reply to: Drunk air passenger arrests up 50 per cent10 Jan 2018
It will take a case of someone being seriously injured or worse killed on board by a drunk or drunks and then you will see some action accompanied by the old ” safety is our first priority and of paramount importance” – yawn yawn.in reply to: Drunk air passenger arrests up 50 per cent8 Jan 2018
The picture you painted has rarely if ever changed over the years in relation to numerous airport issues whether it be baggage, weather , strikes etc. No one seems to take responsibility. Any company worth its salt has a Crisis Communications Plan as was ably demonstrated by the tragic accident in Taipei when SQ 006 Singapore Airlines took off on the wrong runway. That is the most extreme example of something having gone wrong but SQ managed it admirably. It isn´t just airports and airlines, there are numerous examples from other industries. The message from the management of those companies appears to “We couldn´t give a toss so get stuffed”.8 Jan 2018
I had a 30 minute flight in December Valencia to Madrid connecting to HKG with CX.
Bag didn`t arrive in MAD.
The lady at the Iberia Customer Service Desk advised that as it was a small plane not all the point to point bags were loaded priority was given to transit bags.(I had two tickets as the CX flight was a voucher upgrade).
When I pointed out I was the only one of 7 people at the belt who didn’t get his bag and was also the only passenger with a “Priority” tag being Emerald in One World that was hard to fathom. As it it turned out the bag went to LHR!!.
Anyway reunited with bag when I returned through Madrid 5 days later. Another story getting delayed bag compensation from Iberia !!.
Probably the most lamentable customer service of any airline I have experienced.
I also read Madrid is the worst airport in Europe for lost bags. !!7 Jan 2018
As a parallel point CX encourages continued patronage after hitting the renew Diamond Level which is 1200 Club Points.
Namely hit 1400 and you get two first class lounge passes for anyone in your redemption list regardless of class of travel, one of my daughters availed of that, 1600 points and you get 4 upgrade vouchers and 1800 a redemption group member gets a complimentary Gold Card status……and finally, my own fault, I let some miles elapse by 3 months. I discovered this when I went to make a redemption booking.
The response from the Marco Polo Club Centre was “Let us get back to you”.
24 hours later an email confirming the redemption booking.
In my experience CX has always helped out whenever they could.in reply to: Status renewal – or not with Miles & More7 Jan 2018
I know of other examples of this going back years so nothing really new. That said how many of us merrily dip our fingers into the nuts bowl on a pub/ hotel bar without a thought as to how many other people from various cultural backgrounds who do not wash hands!!. Lets not forget what a UK University founds when they took a London Tube Train seat apart . It made the glass /toilet cleaning issue almost irrelevantin reply to: Drinking from the toilet4 Jan 2018