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Viewing 15 posts - 1 through 15 (of 486 total)

  • CathayLoyalist2
    Participant

    I have just returned from a trip to SIN via HKG and used The Wing First Class in transit to SIN, arrived at Gate 1 from Madrid and left from Gate 4 and The Pier on the return arrived at gate 68 and departed for Madrid at Gate 50. Service and food excellent so I guess there is always going to be those days when someone has an off day

    in reply to: QF lounge gate 15 HKG

    CathayLoyalist2
    Participant

    Christophel, can we export the Speaker of the House of Commons to France, one Herr Bercow. I´ll refrain from applying a plethora of non complimentary adjectives albeit odious would be a good start.!!

    in reply to: Delay Compensation

    CathayLoyalist2
    Participant

    BugAdvisor, a similar experience to driving through the Cross Harbour Tunnel during Chinese New Year!!

    in reply to: Heathrow can do it!

    CathayLoyalist2
    Participant

    Ton, picking up on Capetonianm´s point of anyone reporting a comment should have their name and reason made visible I think is reasonable. On this forum we are all big boys and girls now and I think it will add more debate. Will you consider this?


    CathayLoyalist2
    Participant

    At last an airline doing the right thing. I hope CX gets the kudos for this as they stepped up without being bullied into it as were the other airlines mentioned in the other posts above.


    CathayLoyalist2
    Participant

    For many companies in the travel space, when things go wrong as they inevitably do, I would say to senior management , get of your backsides go down to the coal face and give the customer facing staff the authority to genuinely try and help travellers resolve an issue not exacerbate the problem by standing behind P&P´s and/ or not giving a toss. Good customer service provided with sincerity and a smile is priceless. For me Cathay Pacific and Amex Platinum Card staff are excellent and not just when there is a problem. Iberia are poor.


    CathayLoyalist2
    Participant

    Referring to Capetonianm´s comment my wife almost certainly saved a woman´s life as she barrelled down Cairnhill Road head down in mobile and would have walked straight across Orchard Road against a red man crossing when my wife grabbed her arm and the response , well no thanks of course but a cursory “I am having bad day”. Stood still crossed when the green man appeared and continued head down looking at her phone. I make a point of standing in a persons way when they approach me head down on their mobile as a warning it could have been a busy road or a cliff edge. Result complete apathy, Sadly I doubt some fatalities will improve behaviour.


    CathayLoyalist2
    Participant

    For some reason a hotel thinks it should impress us with their lighting technology which does most things except turn off the lights when in bed. More often than not one ,two or even three standard lamps operate on a single circuit and can only be turned off at the light switch itself; infuriating to say the least

    in reply to: Hotel air conditioning

    CathayLoyalist2
    Participant

    ..and if that GBP7 charge goes ahead you can bet on a tit for tat charge for EU visitors


    CathayLoyalist2
    Participant

    …and the air con problem is replicated with the ubiquitous shower!!

    in reply to: Hotel air conditioning

    CathayLoyalist2
    Participant

    I know we are all wise with hindsight but if there is no boarding light flashing on the departure screens after 10 minutes of when boarding is expected to start I always ask at the lounge reception, if that is applicable of course. In variably they seem to have more up to date information than the screens in the general departure areas. That has worked for me.

    1 user thanked author for this post.

    CathayLoyalist2
    Participant

    I guess the question is as and when, and maybe if, we leave the EU what regulations will be in force/still in force to hold airlines responsible for errors/failures etc?. Surely they cannot be allowed to get off scot free?

    in reply to: Easyjet cancellation

    CathayLoyalist2
    Participant

    …all part of what the travel industry calls, has called, Dynamic Pricing. It has it´s critics but …..


    CathayLoyalist2
    Participant

    ….and I wonder how many of us remember Spike Milligan who got the first competition to find the “Best Public Toilet” off the ground. Ironically the first toilet winner was at Shepherds Bush very close to where I used to live many moons ago. Only he could done something like that

    in reply to: Traveling and toilets

    CathayLoyalist2
    Participant

    Well some of us may recall one of the major London universities that took a Tube Train seat apart and tested it for content. Anything and everything imaginable was found. Next when sitting at a bar with a drink do we grab a few peanuts from those offered at the bar in a bowl without thinking as to who else has popped their dirty fingers in there. The number of times , and I can only vouch for the Gents toilets here, I have seen guys exit the cubicle and walk straight out, using the door handle without washing their hands. Enjoy your breakfast!!

Viewing 15 posts - 1 through 15 (of 486 total)
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