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  • CathayLoyalist2
    Participant

    SwissExPat, that sounds more like a CSD using both initiative and common sense that kept everyone happy. Keep that to yourself because if the BA pencil pushers hear about this
    the possibility of disciplinary action being taken against the CSD is quite high I would guess. I can recall when I started my own business and hence flew CX economy often the seat next to me was blocked I being a Diamond member when the flight was not full. A very welcome benefit and over time as the business took off, pun intended, I upgraded myself to Business where I have been fortunate enough to reside ever since. I have to say as I board each flight now and look through the curtain I say to myself “never again”!!


    CathayLoyalist2
    Participant

    Probably off topic but the society Charles-P above referred to has too many of the following (just a small selection):- people who know their rights but who forget, or are ignorant of the fact, that rights go hand in hand with responsibilities, political correctness in decision making because the decision maker lacks a spine/backbone to do the obviously right thing, schools that have abandoned sports days because there cannot be any losers (!!) and victims of whatever misdeed are treated as second class citizens whilst perpetrators seem to enjoy unlimited access to various support services. There are numerous other examples but I´ll stop there. If we look at some of the posts here broadly complaining, and justifiably so, about poor to terrible service we see many responses from providers that are downright insulting. I am of an age whereby standing on your own two feet was the order of the day and you just got on with things. Given my real surname attracts much humour, by today´s standards of people being so easily offended I might have topped myself !!. That said the surname is a great conversation starter/stopper!!

    1 user thanked author for this post.

    CathayLoyalist2
    Participant

    I use the Cathay MAD-HKG-SIN-HKG-MAD regularly and aside from the challenges of Madrid airport it is a far better option. CX´s Madrid service is 5 days a week From SIN connecting in HKG on Monday, Wednesday, Thursday Friday and Saturday. The Barcelona service is summer schedule only. Barcelona Airport from now to mid-September is a zoo specifically leaving Spain because the city is awash with tourism!!. It took me an hour to get through passport control and if I had not got Priority security that would have been another hour+.


    CathayLoyalist2
    Participant

    Something to be aware of when using Barajas. If you are transiting with the itinerary on one ticket (one PNR) probably not a problem. If however you have two separate tickets but ask at check in on your inbound sectors for your bag to be tagged through to your final destination, assuming the airline will do that and that issue has been the topic of another post, it appears there is a system problem at Barajas. I had bought a PEY ticket with CX as follows MAD-HKG-SIN-HKG-MAD and used upgrade vouchers for the MAD-HKG-MAD sectors- That meant I had to purchase a separate ALC-MAD-ALC ticket. Iberia having lost my bag a few times, I flew to Madrid the night before the flight to HKG. Coming back I asked for my bag to be tagged to ALC which CX was happy to do. Problem was the bag never arrived and it has happened twice now. It appears that at Barajas even though the bag was tagged ALC, and Iberia s part of OW, it was not loaded at Barajas because the PNR did not match the Iberia PNR so I was told. I have on following trips since tagged the bag to Barajas and checked in again with Iberia using their PNR and all has been well. Strange occurrence that said Barajas has the worst record for baggage loss in Europe. Couple that with Iberia and IAG then you are not surprised.

    1 user thanked author for this post.

    CathayLoyalist2
    Participant

    Well here is a twist. Last year with CX I had earned 4 upgrade vouchers which I used as follows. Booked a paid for Premium Economy ticket and then used the vouchers to upgrade to Business on the long haul sectors so this was two trips (PEY) then using the upgrade vouchers. The credited miles was at the Business Class rate. A great example of an airline not only recognising loyalty but giving yo every reason to continue using them after you have achieved the renewal threshold.


    CathayLoyalist2
    Participant

    openfly, yes I should have said Air Nostrum is Iberia´s Regional Airline so you will find they fly within Spain only. That said for what are generally short hops they do seem to have a better customer focus. Ticketing, check in etc is still through Iberia

    in reply to: Kicked off Iberia

    CathayLoyalist2
    Participant

    Headintheclouds, what class were you travelling and do you have any status with CX or any other airline in OW i.e Diamond/Emerald as I would have thought Iberia should have recognised that?. Customer care culture is very inconsistent across Spain. In Iberia there are pockets of staff who do try and a notable example is Air Nostrum. The cabin crew are smart, polite and the newer aircraft clean and bright. Like most airlines when things are going well no issues but when things go awry Iberia are awful. Their website to claim compensation is a nightmare and being part of IAG really says it all. Iberia lost my bag between Valencia to Madrid where I was connecting to HKG and SIN. The bag was sent to LHR!!. As it was a short trip I sought the help of CX at Madrid Airport to intercept the bag when it was sent back to Madrid and I collected it 5 days later. Without the help from CX goodness knows where the bag would have ended up.

    in reply to: Kicked off Iberia

    CathayLoyalist2
    Participant

    Well just last night flying to Madrid from Alicante on Air Nostrum, for the most part an airline I enjoy flying, we started to taxi and I had to point out to the cabin crew the fasten seat belt sign was not on. Panic ensued, a quick to the flight deck and “Ding Dong” on it came. So much for the pre flight check list

    in reply to: More BAd news….

    CathayLoyalist2
    Participant

    There is little in that for senior management to feel pleased about and it points a challenging finger at the culture of the company. I am sure their are managers who do try for their people and succeed in spite of lack lustre senior management. The what do we need to work on section should have red flags waving furiously. It would be more revealing if we knew what the figures were from previous surveys


    CathayLoyalist2
    Participant

    When I have found myself speaking to an errant fellow traveller, and it has happened over the years, a polite and assertive approach couple with a smile usually gets a sheepish if embarrassed sorry.

    If you make it hard for the person to disagree with you they have no where to go.

    Not yet had to use the time honoured admonishment namely “are you naturally stupid or do you have to work at it”?


    CathayLoyalist2
    Participant

    As a Diamond member with CX every flight I have taken in the past 5+ years regardless of the class of travel they place a little card on the meal tray saying “welcome back and thank you for flying with us”. It is signed by all the crew members looking after that cabin. Again a nice touch. The point is it isn´t difficult to do yet for some airlines the little things do not matter.

    in reply to: I received a letter…

    CathayLoyalist2
    Participant

    In Asia TTG (Travel Trades Gazette) has its annual trade awards ceremony. With an awards number north of 75 it would be quicker to announce companies who had´nt won an award. At these ceremonies the first few awards are given to a full house and as the evening wears on so the audience dilutes. By award number 40 the room is empty!!. These events are completely meaningless.


    CathayLoyalist2
    Participant

    Four years ago when returning with CX from LHR to SIN via HKG after the university run for our youngest daughter we were a) both upgraded to Business and b) as we were passing over Moscow the Inflight Services Manager and another crew member presented me with a card to say thank you as I has passed the 3,000,000 million miles mark. The card was signed by flight deck and cabin crew alike and I could feel the ” who is this guy” remarks permeate through. The point being it costs nothing yet the impact was huge.

    in reply to: I received a letter…

    CathayLoyalist2
    Participant

    All of the posts to date are a sad reflection of people trumpeting ” I am entitled” and/or ” I know my rights” forgetting of course their all important responsibilities.

    For years governments and the like have been extolling ” it´s not your fault” and the result is a rapid decline in standards, more specifically discipline , respect, values and and standards.

    I have been in Singapore since 2000 and whilst there are somethings that irritate me, I am pleased to see the “bleeding heart society” is notable by its absence.

    To some the tough judiciary is too harsh, to others it is simply stay within the law and you will be fine and be respectful of other people. I

    have and will continue to confront miscreants as in the posts above and have found a polite yet assertive stance invariably gets a positive response


    CathayLoyalist2
    Participant

    The beauty of Singapore and there are many is you are never far away from anywhere. The MRT is quick and cheap and taxis are plentiful and easy to get except when it is pouring with rain. Uber is also available. I personally think MBS is overrated and there are plenty of hotels to choose from. Take a look at Expedia, Trivago. Kayak to compare the best deals. My favourite is The Regent which albeit at the top end of Orchard Road is a bit of an oasis away from the hustle and bustle. Most hotels are great value for money and as for your children they will be safe in Singapore. My three children grew up here and had a ball, one is working here now. Gardens on the Bay as handbag has said is brilliant and in one of the trees is the restaurant IndoChine, or was and whilst not cheap is excellent. The Botanical Gardens are worth a trip but not in the middle of the day.

    in reply to: Singapore
Viewing 15 posts - 1 through 15 (of 426 total)
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