What's going wrong with baggage at HKG?
Back to Forum- This topic has 26 replies, 15 voices, and was last updated 10 Oct 2018
at 07:41 by IanFromHKG.
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frustratedflyerParticipantI fly to HKG regularly and the time it takes to get the bags seems to be getting longer and longer. It used to be so quick. Three months ago it was about 40 mins at the carousel, last month an hour, this month about 1 hour 20 mins. No information, a few bags appear then nothing. There also seem to be some flights where it does say bags delayed (although not mine) so something seems to be wrong? Anyone got an ideas or is it just bad luck on my part?
22 Oct 2017
at 15:07
GivingupBAParticipant[quote quote=833355]I fly to HKG regularly and the time it takes to get the bags seems to be getting longer and longer. It used to be so quick. Three months ago it was about 40 mins at the carousel, last month an hour, this month about 1 hour 20 mins. No information, a few bags appear then nothing. There also seem to be some flights where it does say bags delayed (although not mine) so something seems to be wrong? Anyone got an ideas or is it just bad luck on my part?
[/quote]I often fly to HKG and to be honest I think it’s just bad luck on your part. Waits of 40 mins. and 1 hour 20 mins. seem very unusual to me for HKG. Sorry to hear about your delays, I know it’s really frustrating [and anxiety-inducing when it happens to me].
23 Oct 2017
at 04:17
Craig BrightModeratorI’ve been seeing this a lot more recently when flying into HKG as well, though not quite as long a wait (40 minutes has been the longest I’ve waited). Particularly been the case that bags have been delayed yet no notification appears at the carousel indicating as much, and this has been across multiple airlines. Could just be bad luck, though maybe HKIA’s constant passenger growth is catching up to it and the baggage handling procedures aren’t able to keep up as they used to.
23 Oct 2017
at 06:40
stevescootsParticipantbeen flying in and out every other week past few months and not had it myself. depends if you are getting off at the satalite terminal or main hall
23 Oct 2017
at 12:17
frustratedflyerParticipantThanks. Maybe I am just unlucky. The last two trips were with BA although I can’t remember who the one before was with. I spoke with a person from my hotel and he said that the handlers (not the airport) are having staffing shortages.
23 Oct 2017
at 14:24
FlightlevelParticipant[quote quote=833463]Thanks. Maybe I am just unlucky. The last two trips were with BA although I can’t remember who the one before was with. I spoke with a person from my hotel and he said that the handlers (not the airport) are having staffing shortages.
[/quote]Thats a good explanation.Have noticed an increased wait in the last few months, recently the crew/first had to wait over 30 minutes so it looks like a handling problem.
24 Oct 2017
at 16:20
Chris in MakatiParticipantWhen are you guys measuring the delivery times from? Is it from the time you personally arrive at the carousel to the time you actually got your bag, or is it from the time the aircraft arrived at the gate until you got your bag?
25 Oct 2017
at 03:04
CathayLoyalist2ParticipantNo other airport I have found matches Changi, Singapore. It’s almost become a race to deplane and get through immigration before the bag arrives. I have managed deplaning, through immigration , collect bag and into a taxi in 20 minutes. As far as HKG is concerned I have rarely experienced any delays
25 Oct 2017
at 09:49
K1ngstonParticipantAgree totally Cathayloyalist2 that is definitely the case, albeit should it thunder when you are waiting they will suspend service until the storm passes, as happened to me recently and waited over an hour! This was the first time however in over 7 years using the airport ……
25 Oct 2017
at 10:23
canuckladParticipantWithout a doubt the quickest delivery time I’ve experienced is at YVR. Bags normally going round and round by the time I’ve cleared Immigration-also normally quick!
And I’d rate HKG as just as good as YVR, so I’ll be aware of this the next time I head to HK in the near future.As Tom mentioned, it might be that it the carriers choice of handler. Back in the day, BMI’s choice of handlers at LHR was scandalous. It use to take longer for the bag to travel the final 500 yards than it took to travel the previous 500 miles!!
25 Oct 2017
at 10:26
Tamsin CocksKeymasterI have definitely noticed an increase in baggage arrival time at HKIA. My latest experience was last week, travelling on Hong Kong Airlines. I arrived at the carousel and was met with a “Bags delayed” sign yet again. It took 30 minutes for the bags to start arriving. It’s particularly frustrating because getting through immigration is super speedy at HKIA (for residents anyway), however this is completely pointless if you then have to wait around for baggage…
31 Oct 2017
at 09:45
AlanOrton1ParticipantArrived on an SQ flight from SIN 3 weeks ago and baggage wait for baggage was minimal, which to be fair has always been my experience of HKG.
Nothing beats SIN though. My record is 10 minutes from deplaning an MH flight, through customs, collect bag and into a taxi. Quite incredible. (Helped by the arrival gate being the closest to the immigration desks).
BMI at LHR could be a total shocker. I have memories of CDG being pretty poor as well with them.
31 Oct 2017
at 10:35
FlightlevelParticipant[quote quote=834708]I have definitely noticed an increase in baggage arrival time at HKIA. My latest experience was last week, travelling on Hong Kong Airlines. I arrived at the carousel and was met with a “Bags delayed” sign yet again. It took 30 minutes for the bags to start arriving. It’s particularly frustrating because getting through immigration is super speedy at HKIA (for residents anyway), however this is completely pointless if you then have to wait around for baggage…
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Immigration is also fast if you use a frequent visitor sticker on your passport, worthwhile if you visit more than three times a year. In fact you literally walk through immigration!31 Oct 2017
at 10:55 -
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