What time does Heathrow open and become fully functional for PASSENGERS?Back to Forum
Another sub 5 am arrival from HKG (4.37 am) with an onward to Europe. Arrived at C gates and my 6.50 am departure was also from C gates. As usual, all transit points into C / B area fully boarded up, locked, lifeless. I was not going to wait as I did on the 24th December 2017, when the transit points only opened at 5.25 am…
So back to the main terminal, cleared immigration (all egates shut, told it was too early for the extra immigration staff needed to open just 1 egate).. I no longer risk flight connections in T5, prefer to exit and use the First class area to go back airside (the only example of a polite and efficient security point seen at LHR) and surprise surprise, for the first time, there was a Q, until the magic hour of 5 am when HAL staff gave the nod and the Q started to move. In a BA shower facility by 5.10 am (which wasn’t bad considering the 4.37 arrival time). But it would have been far easier if I could have accessed B Gates…
So, if BA have arriving longhaul flights before 5 am and also have the staff on hand to assist (where they can), why on earth are there no staff present or available from HAL to allow the airport to become fully functional, when the first aircraft arrives…?
When I asked the above question to a BA agent in the lounge, standard answer, please write in, you and many others say the same thing and HAL don’t listen to us either…
Welcome back to the UK after the wonderful Asian airport efficiencies…14 May 2018
Customers, let alone customer service, is a foreign language to senior management. It´s as simple or as frustrating as that. HKG (CLK) and Singapore (Changi) set the bar and keep raising. The times I have been through Narita and a queue forms hey presto staff appear and counters are opened.14 May 2018
I was recently on that early flight from HKG, but without a connection. Arrived at C gates, and by the time I arrived in baggage hall, bags were ready.I can’t say there was a big issue with immigration, this time, but it is annoying that egates are not working, or only a fraction of them are working. Annoying HAL staff telling you which line to go to. Will often ignore and used manned gates if small line, as quicker sometimes.
Arrivals lounge was open, so popped in for quick shower to feel human again. Then a cold breakfast, had to ask for a fresh one as buffet had clearly been out ages in BA Lounge.
Then public transport onwards, all seemed to work this time.
In regards HAL staff, they have not a care about passenger/customer service, its a monopoly.
The government should split the terminals into separate operators, create competition.
Security staff need a sense of humour pill each day as well.
It makes me laugh these TV programmes on LHR, making out they care, its just not true.Its all about the money.14 May 2018
Customers, let alone customer service, is a foreign language to senior management. It´s as simple or as frustrating as that. HKG (CLK) and Singapore (Changi) set the bar and keep raising. The times I have been through Narita and a queue forms hey presto staff appear and counters are opened.
I had a very similar experience to the OP in HKG in Feb. Flight from Sydney arrived 420am, yes there was one transit security open but once into departures nothing including the lounges until if I recall 530am. Starbucks open at 5 though so could get a coffee to wake up.20 May 2018