[Rob]

I have been trying to book a return flight with Vueling on their website without success – I would get all the way through the process but when I pressed the final button to buy the ticket, it took me back to the start.

I phoned the service desk who started the booking process again over the phone, but then stopped, went away for a few seconds and then returned to tell me that no bookings for this route (Manchester – Barcelona) could be made by credit or debit card.

I would have to use the Vueling App or website and use Amazon Pay or Paypal.

It seems a bit odd – has anyone else had this?

[Tom Otley]

That is very odd.

I would have thought that with PayPal you get a lower customer protection than if you pay by credit card.

I know it is an option with most airlines, but it’s the first time I’ve heard of it being mandatory.

[capetonianm]

Sounds complete BS to me but VY is an atrocious excuse for an airline.

The flight probably operates as a BA codeshare. If I had to travel on that flight I would try to book on BA website.

!Suerte!

[Tom Otley]

I’ve messaged the Vueling communications team to try and get some clarity on it.

I can’t understand why it would apply to only a few routes (or just this one).

[tomotley]

Well it’s very odd, because Vueling says you can use a credit card on that route.

This is what they said (via Twitter)

Vueling Airlines

Tom, we confirm you that you´ll be able to pay with credit card on the MAN-BCN route. Best regards.

[Rob]

I’ve now discovered I cannot check in online for the Vueling Manchester – Barcelona route, but have to go to the desk to check in.

Never flown with Vueling before, but so far it’s making Ryanair look like a slick, customer-focused triumph for the customer!

[capetonianm]

it’s making Ryanair look like a slick, customer-focused triumph for the customer!

I think that’s a very fair comment, if possibly a little unkind to Ryanair to even compare them. Possibly Air Koryo would be a more appropriate comparison.

Good luck. If they get you and your luggage to your destination on the right day you haven’t done too badly.

[openfly]

@capetonianm Absolutely correct. Dreadful “airline”. The BA short-haul of the future! Avoid Vueling (and LGW!) at all costs.

[quote quote=853671]I’ve now discovered I cannot check in online for the Vueling Manchester – Barcelona route, but have to go to the desk to check in.

Never flown with Vueling before, but so far it’s making Ryanair look like a slick, customer-focused triumph for the customer![/quote]

[Flightlevel]

Are they moving towards the US procedure where you have to buy their company card – so far only for excess baggage payments, with lower (or no) customer protection?
That would save them legal costs in the long term, however doubt regulators will allow it.

[Author]

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