Vueling booking procedure

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This topic contains 4 replies, has 4 voices, and was last updated by  tomotley 19 Jan 2018
at 19:52
.

Viewing 5 posts - 1 through 5 (of 5 total)

  • Rob
    Participant

    I have been trying to book a return flight with Vueling on their website without success – I would get all the way through the process but when I pressed the final button to buy the ticket, it took me back to the start.

    I phoned the service desk who started the booking process again over the phone, but then stopped, went away for a few seconds and then returned to tell me that no bookings for this route (Manchester – Barcelona) could be made by credit or debit card.

    I would have to use the Vueling App or website and use Amazon Pay or Paypal.

    It seems a bit odd – has anyone else had this?


    Tom Otley
    Keymaster

    That is very odd.

    I would have thought that with PayPal you get a lower customer protection than if you pay by credit card.

    I know it is an option with most airlines, but it’s the first time I’ve heard of it being mandatory.


    capetonianm
    Participant

    Sounds complete BS to me but VY is an atrocious excuse for an airline.

    The flight probably operates as a BA codeshare. If I had to travel on that flight I would try to book on BA website.

    !Suerte!


    Tom Otley
    Keymaster

    I’ve messaged the Vueling communications team to try and get some clarity on it. I can’t understand why it would apply to only a few routes (or just this one).


    tomotley
    Participant

    Well it’s very odd, because Vueling says you can use a credit card on that route.

    Vueling Airlines
    Tom, we confirm you that you´ll be able to pay with credit card on the MAN-BCN route. Best regards.

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