Virgin…a very human touch.

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Viewing 6 posts - 1 through 6 (of 6 total)

  • Anonymous
    Guest

    openfly
    Participant

    I am not a great fan of Virgin Upper Class, but yesterday was a big birthday for me. In the post was an envelope with a proper stamp. Inside was a delightful fun birthday card with a balloon. On the side of the balloon was a message….”your gift, 2000 Virgin Miles”. It might not appeal to some people on here, but I appreciate the touch. Excellent marketing.

    I think my birthday message from BA must be lost in the post!!


    seasonedtraveller
    Participant

    Made me smile………..
    (on a Sunday morning at an O’Hare hotel awaiting my return to the UK)

    A nice touch I think


    LuganoPirate
    Participant

    That was a nice touch and makes you feel appreciated. Swiss do the same on my birthday and the card is signed personally which makes it extra special. They also send me a small gift, most recently (last 3 years) a Senator keyring a First class napkin and a small swiss army knife.


    AnthonyDunn
    Participant

    @ LuganoPirate – 27/09/2015 19:52 BST

    Now that really is a very nice touch – “chapeau” to Swiss, as one might say. And well done to Virgin for such a thoughtful gesture.


    Charles-P
    Participant

    One of those examples of companies going the extra mile and showing their customer commitment. I wish more would understand it is gestures like these and not wasting money on stupid ‘social media’ advertising campaigns that ensures customer satisfaction.

    This morning I had a phone call from some fool at Lufthansa asking me if I wanted to be their ‘friend’ on Facebook. She was astonished when I said I had no Facebook account !

Viewing 6 posts - 1 through 6 (of 6 total)
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