Virgin Trains simplifies delay compensationCreate Topic Home › Forums › Rail Travel › Train Operators › Virgin Trains simplifies delay compensation This topic contains 1 reply, has 1 voice, and was last updated by AMcWhirter 1 year, 10 months ago. Viewing 2 posts - 1 through 2 (of 2 total) Add a reply to this topic Skip to last reply Author Posts 3rd October 2015 at 10:59 #490970 Anonymous 3rd October 2015 at 10:59 #490971 AMcWhirterParticipant Starting today, Virgin Trains (West Coast) is the first UK train operator to simplify compensation for trains running over 30 mins late. But bear in mind that: * So far the new rules cover only Virgin West Coast and not Virgin East Coast. * It only covers Advance tickets which are booked through Virgin West Coast’s own website or via its app. * Flexible fare tickets are not covered. * It seems that tickets covering different train firms are not valid either even though the delay is caused by Virgin West Coast. It would seem that Virgin West Coast wants to get more people to book via its own website rather than use other train firms or independent retailers like Trainline or Red Spotted Hanky. http://www.bbc.co.uk/news/business-34424729 http://www.independent.co.uk/news/uk/home-news/train-delays-to-trigger-automatic-refunds-but-virgin-trains-attach-strings-to-the-pledge-a6677711.html Author Posts Viewing 2 posts - 1 through 2 (of 2 total) You must be logged in to reply to this topic.