Virgin Atlantic – help with obtaining a reciept for payment

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This topic contains 4 replies, has 3 voices, and was last updated by  MartynSinclair 7 May 2019
at 14:00
.

Viewing 5 posts - 1 through 5 (of 5 total)

  • MartynSinclair
    Participant

    First VS flight for years but persuaded by miles to burn, SIMPLE AND PLENTIFUL availability to HKG (got my chosen flights first time and within 4 weeks of travel).

    One small frustration – does any one know how to get a payment receipt? So far, the auto system is only sending me two .pdf’s detailing the baggage allowance for pre March 16 and post March 17 bookings, but no invoice or confirmation of payment. Also looked on the website, no mention of invoice of receipt…

    I have called VS call centre and they keep on sending me the same .pdf’s.

    Thanks


    capetonianm
    Participant

    I may be missing something here but I understand that you want a receipt of monies paid for record/reclaim purposes?

    They should be able to send you a copy of the itinerary receipt (ITR) which would detail base fare + taxes + surcharges, or the e-ticket which you should already have. Or your bank statement?


    MartynSinclair
    Participant

    They should be able to send you a copy of the itinerary receipt (ITR) which would detail base fare + taxes + surcharges, or the e-ticket which you should already have. Or your bank statement?

    thanks Capetonianm – I would have thought so too. But all I am getting is the attached.. I am presuming its an IT problem, but very frustrating when trying to make an expenses claim.

    Baggage_Bookings_made_before_16_Mar_2018

    Baggage_Bookings_made_from_17_Mar_2018

    Attachments:

    toonfan62
    Participant

    Try one of these executive contacts. After three failed attempts to get a refund sent to my US bank (and another “I have reset the link ” e mail) four months of hassle was resolved in three days! Mind you Virgin did e mail me again saying the same reset the link thing after I’d been paid so there you go….

    Virgin Atlantic Airways


    MartynSinclair
    Participant

    A ‘manually created’ looking receipt appeared over the weekend. Unsure why this relatively simple issue, became so complex…

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