[Anonymous]

[JRankin]

Flew out and back to new York JFK in March, on the A340. The outward journey was fine, uneventful and unspectacular. We were allocated an extra legroom seat because of a mix-up with the booking. One bag had both wheels ripped of it into new York.

On the return journey, however, it was slightly different. The flight departed at 6-15pm. there was no pre dinner drink at all. The dinner took about an hour to begin service, and we received our drink after we had finished eating dinner. When we did receive the drink, the white wine was at room temperature. When this was brought to the crew members attention, they shrugged and carried on with the service. The breakfast consisted of a hard and stale top of a muffin. No juice or anything else was offered. My partner had a coffee which was served after she had eaten her food and I wanted a tea which was eventually brought around 15 minutes after the food.

The seats were very comfortable when upright. However, being six feet four inches tall (193cm) I need a bit of space. When you recline the seat, Virgin have some new gizzmo to try to gain more recline – the base of the seat lifts up and slides forward at the same time as the back reclines. However, this takes your knees straight into the seat in from, and makes it extremely uncomfortable to sleep. Normally I can get four or five hours on these flights, but I only managed about 15 minutes on this one. Not at all comfortable.

IFE was excellent – so much better on Virgin’s ex-Heathrow flights than on the ex-Gatwick aircraft.

Funnily enough, I always enjoy my outward daytime flights on Virgin to the US, but rarely do I find them enjoyable on night-time return flights. Maybe its me, or maybe its the crew rushing to get home!

[Eastbourneguy]

Agree totally

Its all about advertising with VS and never delivers anything but an OK service in Economy

Trouble with their night flights the crew want to race through the service so they have their own allocated rest periods – forget the service – your just there as a nusiance to them

[Author]

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