Unable to Renew Subscription

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Viewing 9 posts - 1 through 9 (of 9 total)

  • DerekVH
    Participant

    I have today received an email with a very attractive offer to renew my subscription. When I get to the UPDATE DETAILS page there is no option to place the order (nor does it allow me to update my details). I have tried on both Google Chrome and Edge.

    1 user thanked author for this post.

    JamieHalling1
    Keymaster

    Please contact [email protected] and we’ll ensure this is investigated and fixed urgently for you.

    Many thanks,

    Business Traveller subscriptions.

    2 users thanked author for this post.

    Tom Otley
    Keymaster

    Sorry for the trouble DerekVH and thank you for your support.
    Tom


    DerekVH
    Participant

    Have now sent 2 emails with no response – any ideas?


    Tom Otley
    Keymaster

    And no one has answered? We deal with these things in hours normally.
    I’ll email you directly to find out what’s happening.


    JamieHalling1
    Keymaster

    Hi Derek, it seems we are having some difficulties with that email address. I have private messaged you.

    Many thanks,

    Jamie

    1 user thanked author for this post.

    Jules61
    Participant

    Hi Jamie,

    I seem to be having a similar problem…

    Thanks.

    Julian


    JamieHalling1
    Keymaster

    Hi Jules61,

    I am sorry to hear you have experienced problems with your subscription as well.

    I have direct messaged you.

    Many thanks,

    Jamie


    DerekVH
    Participant

    All resolved most efficiently.

Viewing 9 posts - 1 through 9 (of 9 total)
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