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Singapore-based budget carrier Tiger Airways is contemplating a trans-Tasman service to take on existing players, as it moves to beef up its regional services within Australia.
Chief executive Tony Davis said that services from Australia to New Zealand were “on the radar”.
Mr Davis told the Australian Aviation Press Club on Thursday that Tiger would take delivery of two A319 aircraft towards the end of the year as it prepared to launch more services to regional destinations in Australia.
Flying has never been cheaper, but that is coming at a cost. The arrival of Tiger Airways in Australia has accelerated the commodification of every part of the air travel experience, with a range of unexpected new charges. This has attracted the scrutiny of governments, with Victoria launching an inquiry into the practices of the low-cost airline industry, following passenger strandings by both Jetstar and Tiger.
Tiger’s excess charges range from $11/kg for short routes to $33/kg for long routes (Melbourne to Perth and Darwin). However, while its online booking process offers the option of “upsizing” checked luggage, starting at $30 for an extra 5kg (20kg total), it does not reveal the per-kilogram excess charges that may be levied at the airport.
Tiger’s charges have not yet been tested in a consumer tribunal or court of law, but travel law specialist Tony Cordato, of Sydney’s Cordato Partners, believes there are problems. Customers are entitled to know when they’re booking a ticket the exact details of all charges that may be levied, he says. As they stand, Tiger’s conditions of carriage in relation to excess baggage are “misleading, defective and legally unenforceable”, he says.
Tiger Airways has lost its second chief financial officer in less than two years, amid speculation the Singapore Airlines-backed budget airline is also struggling to retain staff in Australia….