[Anonymous]

[RichardDavies4]

We flew from Cardiff to Lanzarote and back again on 3rd and 10th October 2013. Our outbound flight experience was not too bad – boarding was quite swift but we were slightly delayed as the co-pilot had been held up in traffic??, which meant we landed at our destination slightly late. The flight was uneventful, service was acceptable but the seats were really uncomfortable. We were sitting almost with our knees under our chin – there was no leg room at all. Fortunately there was an empty seat in our row so we could avail ourselves of the extra space. However, had the flight been full we would have been really cramped.

On the return flight things were not so good. We were herded in like cattle to the airbridge where we stood for what seemed like an eternity in 28 degree heat. Of course – the hold up is as always selfish people who get through the aircraft door fine their seat then proceed to block the aisle to other passengers while they arrange their baggage in the overhead lockers or flap about at their seat. To us it is simple – if you are a seasoned traveller – get on the aircraft, find your seat and sit in it – the quicker everyone is on board the quicker you will depart – don’t be so inconsiderate to other passengers. Also, the crew are partly to blame for this – they are responsible for swift and problem free boarding, but as we got on, we were met by the cabin manager coming down the aisle to meet us – causing yet another obstruction. Then, when we eventually got to our seats, this time there was no spare seat or space and we had to sit crammed in like sardines. To make it worse the seat in front would not stay upright it kept reclining, giving my partner even less room. Are not seat supposed to be in the upright position for take off and landing? So, if this seat was malfunctioning it should not have been used. Sort it out Thomas Cook – your aircraft are appalling.

These flights were a means to an end – ie getting to and from our holiday destination. We much prefer to fly with Thomson as they have better leg room. I would not recommend Thomas Cook aircraft to anyone. Thomas cook – you need to take your passengers feedback seriously and act on it – everyone states there is not enough leg room on your aircraft. Stop thinking of profit and think of your passengers for once- without whom you would not have a business. So come on – get it right and listen to us. Give us more room on your flights or people will vote with their wallets and not book with you

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