Thai ROP Platinum….what do you think?Back to Forum
Anonymous18 Jul 2012
This new “Invitation Only” premium tier has been around for about twelve months now, with (supposedly) about 3,500 members. It promises a “world of privilege” with “priority airport services” and “priority when contacting the Thai Contact Centre”, in addition to “enhanced recognition and benefits when flying Thai”.
I have been a Platinum member for almost five months now and, to date, have had only one “enhanced recognition experience”, when my name was on a board as I de-planed and a nice man carried my hand luggage and escorted me to Seoul Immigration. But that is the sum total, in almost 66,000 miles of travel on Thai since being invited to join Platinum.
As for “Priority Airport services”, well nobody in Thai’s ROP Customer Service seems to know what this means, never mind knowing what the enhanced benefits are when flying Thai.
I called the special Contact Centre number for Thai Platinum members and after 35 minutes of listening to the usual promotional rubbish I hung up, realising that this may be a special number but it certainly does not get you any priority service when calling the Contact Centre.
The one extra discounted rewards voucher is nice, as is being able to use the First Class Lounge at Swampy, but these are rarely used (by me anyway).
I wonder if there are any other Platinum members out there who have experienced the elusive “priority airport services” and “enhanced recognition and benefits” and, if so, perhaps you could let me in on what I’m missing, and/or share your Platinum experiences in general?
Or maybe someone from Thai Airways might like to enlighten us?18 Jul 2012
I’d be happy to know how you actually receive an invitation? I’ve been a gold member for 5 years and have already travelled >80,000 miles this year. Still nothing!19 Aug 2012
Also, I believe you need to be Gold for maybe seven or eight years, but not sure. I have been Gold for nearly ten years now, and got my invite out of the blue, by e-mail.
You apparently need to have done 80,000 per year, for two consecutive years, in Royal Silk or First, on Thai metal, not on SA carriers.
One of the unpublished benefits I have noticed, and had confirmed by check-in staff, is that the adjacent seat is always blocked, if the flight is not full, for Platinum members travelling alone. Not so important in First, but a nice touch in Business.19 Aug 2012