[Anonymous]

[flyingcanadian]

Has anyone tried to reserve flts to HKT on the Thai Web site recently? We travel 6 times a year, and now when I reserve a through flt, I am told to go to Thai Smile for the BKK-HKT leg. No longer through fares and flts! There are non-stops ICN/HKG-HKT, but one can no longer access those flts.
I have emailed Thai, but as yet, not received the courtesy of a reply. This means that even on flts LHR/FRA/HKG/SIN-BKK-HKT, one has to make 2 seperate bookings, one on Thai, and another on Thai Smile.
Also, it is interesting to note that the new A380 is flying to/from FRA, and not LHR!
Please can anyone offer any advice on the former problem? All comments greatly appreciated.
Thank you.
Flyingcanadian.

[AMcWhirter]

Hello flyingcanadian

Which TG country site are you accessing ?

When I checked TG’s UK website thaiairways.co.uk there’s no problem booking a through flight to Phuket via BKK departing LHR. I checked dates in early October when Thai Smile is taking over the BKK-Phuket (HKT) route.

With the increasing competition from Gulf airlines (Qatar and Etihad already serve Phuket with Emirates following next December) I would have thought TG would streamline the booking process for Europeans to book flights to Phuket via BKK.

http://www.emirates.com/english/about/news/news_detail.aspx?article=944714

The fact that TG will bring its first A380s to Frankfurt and Paris, rather than London, was recently discussed within a separate thread.

[flyingcanadian]

Gd Morning, LondonCity,

Thank you for the info. I was looking on the World Web site. However, I spent all Sunday afternoon, and I could not get to HKT on the UK site. I actually got through on the CHINA site.(We live in Canada, so travel through Asia via AC). I discovered that IF there is an* next to Phuket, ONE CANNOT BOOK THROUGH.
You are right in that one would think TG would want as much business as possible in light of EMIRATES & ETIHAD. I have sent a strongly worded email to TG Customer Service followed up with Hard Copy to CEO.
I missed the article on TG A380 to LHR. PLEASE could you remind me of date?
Thank you again.

[AMcWhirter]

Here’s the previous Forum thread re TG’s A380:

http://www.businesstraveller.com/discussion/topic/Photos-of-Thai-s-new-A380-are-up

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