TAP Portugal customer service

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This topic contains 2 replies, has 2 voices, and was last updated by  AMcWhirter 30 Oct 2015
at 11:22
.

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  • Anonymous

    peterrejchrt
    Participant

    Rebooked LHR/LIS/LHR original travel May 2015 during the month-long pilot strike for January 2016. Not offered appropriate alternative flights so queried why we were forced onto TP366 inbound rather than TP374. After 4 months and two non-responses offered free rebooking and EUR400 in compensation during a phone call to customer services. A week later I receive an email saying the file had been reviewed and I am not entitled to the compensation as the flight was rebooked before the date of travel. I believe the original verbal offer of compensation should stand, any views?


    AMcWhirter
    Participant

    Peter – In the first instance, I would check the CAA’s link re EU law.

    http://www.caa.co.uk/default.aspx?catid=2211&pagetype=90&pageid=15455

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