South African Airways

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Viewing 5 posts - 1 through 5 (of 5 total)

  • lucabenatti
    Participant

    Good evening
    Due to Covid19 in August 2020 our flights (family of 5) from J’burg to Windhoek were cancelled; since then I did try to get a full refund from SAA with no luck.
    To date I emailed over 30 times and went on their Instagram page also…….but nothing yet.

    is there a way to make sure that this airline “pay the price” for good for their unprofessional behaviour?

    Best,
    Luca Benatti


    ViajeroUK
    Participant

    Have you contacted your credit card company to request a charge-back?

    1 user thanked author for this post.

    SimonS1
    Participant

    Ask your credit card company to refund you. You are wasting your time dealing with these clowns. In any case didn’t the 2020 SAA go bust?

    1 user thanked author for this post.

    cwoodward
    Participant

    Try this – it worked for a friend of ours in the Cape Apparently they have a huge backlog of refunds.

    Reservations
    Email Address: [email protected]

    Or give us a call:

    Tel : +27 11 978 1111

    Office Hours : Daily, 06h00 to 22h00 (SAST)

    Open weekends and South African Public Holidays

    Customer Services
    Twitter: @flysaa_care

    The Care Team of Excellence! We offer you Personalized Customer Support, Attend to all your General Queries ,Travel Info & Great conversations.

    Mon – Fri 07:00-19:00 Sat & Sun 07:00-16:00 (SAST)

    Email Address: [email protected]

    Office Hours: Weekdays, 08h00 – 16h30 (SAST)

    Closed weekends and South African Public Holidays

    Voyager
    Email Address :[email protected]

    Or give us a call:

    Tel: +27 11 978 1234

    Office Hours: Daily, 07h00 to 21h00 (SAST)

    Refunds

    Email Address: [email protected]

    1 user thanked author for this post.

    LuganoPirate
    Participant

    A friend was in a similar situation and after several attempts and SAA falling into business administration, she handed it to her credit card company and was fully reimbursed.

    1 user thanked author for this post.
Viewing 5 posts - 1 through 5 (of 5 total)
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