[lucabenatti]

Good evening
Due to Covid19 in August 2020 our flights (family of 5) from J’burg to Windhoek were cancelled; since then I did try to get a full refund from SAA with no luck.
To date I emailed over 30 times and went on their Instagram page also…….but nothing yet.

is there a way to make sure that this airline “pay the price” for good for their unprofessional behaviour?

Best,
Luca Benatti

[ViajeroUK]

Have you contacted your credit card company to request a charge-back?

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lucabenatti

[SimonS1]

Ask your credit card company to refund you. You are wasting your time dealing with these clowns. In any case didn’t the 2020 SAA go bust?

1 user thanked author for this post.

lucabenatti

[cwoodward]

Try this – it worked for a friend of ours in the Cape Apparently they have a huge backlog of refunds.

Reservations
Email Address: [email protected]

Or give us a call:

Tel : +27 11 978 1111

Office Hours : Daily, 06h00 to 22h00 (SAST)

Open weekends and South African Public Holidays

Customer Services
Twitter: @flysaa_care

The Care Team of Excellence! We offer you Personalized Customer Support, Attend to all your General Queries ,Travel Info & Great conversations.

Mon – Fri 07:00-19:00 Sat & Sun 07:00-16:00 (SAST)

Email Address: [email protected]

Office Hours: Weekdays, 08h00 – 16h30 (SAST)

Closed weekends and South African Public Holidays

Voyager
Email Address :[email protected]

Or give us a call:

Tel: +27 11 978 1234

Office Hours: Daily, 07h00 to 21h00 (SAST)

Refunds

Email Address: [email protected]

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lucabenatti

[LuganoPirate]

A friend was in a similar situation and after several attempts and SAA falling into business administration, she handed it to her credit card company and was fully reimbursed.

1 user thanked author for this post.

lucabenatti

[Author]

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