So is KLM all that wonderful, after all?

Back to Forum

This topic contains 22 replies, has 9 voices, and was last updated by  Ahmad 18 Mar 2019
at 14:06
.

Viewing 8 posts - 16 through 23 (of 23 total)

  • TominScotland
    Participant

    Lugano, that sounds like exceptional service from Swiss.

    My own experience and that of many friends and colleagues is that KLM have industrialised baggage delays via Schipol to a scale not found elsewhere and so must pay out a fortune in courier charges each and every day. They could extend MCTs but that may loose them marketing advantage, I guess.

    I may be lucky but I cannot remember the last time luggage was delayed while travelling through T5 (including cross-terminal). Certainly not in the last 10 years and that is where very many of my transfers take place


    Swissdiver
    Participant

    LP is probably recording over 300’000 status miles per year on average with Star Alliance airlines, which would grant him top M&M status. Lufti and Swiss are treating Hon Circle members exceptionally well…


    capetonianm
    Participant

    One of my areas in my ‘day job’ was supervising maintenance of MCT tables, more complex than it seems particularly in the case of a multi airport city. There are so many variables, and the airlines always want the most favourable (i.e shortest) Elapsed Flying Time based on these tables.

    Here’s the one for LON for example, of course you can narrow it down by using airport and airline codes. (I suspect that posing it here will garble the line breaks).

    I sometimes to look at these things and think : “You’re having a laugh!”

    DMLON/09MAR19
    LON STANDARD MINIMUM CONNECTING TIMES
    LCY-LCY FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 030 030 030 030

    LCY-LGW FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 330 330 330 330

    LCY-LHR FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 300 300 300 300

    LCY-LTN FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 400 400 400 400

    LCY-STN FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 400 400 400 400

    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 330 330 330 330

    LGW-LGW FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 100 100 100 100
    N- N 045 045 045 045
    S- N 115 115 115 115
    N- S 115 115 115 115
    S- S 040 045 100 055
    ACI S- S — — 050 —
    GCI S- S — — 050 —
    JER S- S — — 050 —

    LGW-LHR FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 230 230 230 230

    LGW-LTN FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 400 400 400 400

    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – — 400 400 400

    LGW-QQS FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – — — — 400

    LGW-QQU FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – — 400 400 400

    LGW-STN FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 300 300 300 300

    LGW-XQE FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – — — — 400

    LHR-LCY FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 330 330 330 330

    LHR-LGW FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 230 230 230 230

    LHR-LHR FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 145 145 145 145
    2- TN 130 — 130 130
    3- TN 130 130 130 130
    4- TN 130 130 130 130
    5- TN 130 130 130 130
    TN- 2 130 130 — 130
    2- 2 100 100 100 100
    3- 2 115 115 115 115
    4- 2 130 130 130 130
    5- 2 130 130 130 130
    TN- 3 130 130 130 130
    2- 3 115 115 115 115
    3- 3 110 110 110 110
    4- 3 130 130 130 130
    5- 3 130 130 130 130
    TN- 4 130 130 130 130
    3- 4 130 130 130 130
    4- 4 100 100 100 100
    5- 4 145 145 145 145
    TN- 5 130 130 130 130
    2- 5 130 130 130 130
    3- 5 130 130 130 130
    4- 5 145 145 145 145
    5- 5 100 100 100 100

    LHR-LTN FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 325 325 325 325

    LHR-QQP FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 400 400 400 400

    LHR-QQS FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 400 400 400 400

    LHR-QQU FROM – TO D/D D/I I/D I/I
    – 400 400 400 400

    LHR-SEN FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 400 400 400 400

    LHR-STN FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 320 320 320 320

    LHR-XQE FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 400 400 400 400

    LTN-LCY FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 400 400 400 400

    LTN-LGW FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 400 400 400 400

    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 325 325 325 325

    LTN-LTN FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 020 100 100 100

    LTN-STN FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 400 400 400 400

    QQP-LGW FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – — 400 400 400

    QQP-LHR FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 400 400 400 400

    QQS-LGW FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – — — — 400

    QQS-LHR FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 400 400 400 400

    QQU-LGW FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – — 400 400 400

    QQU-LHR FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 400 400 400 400

    SEN-LHR FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 400 400 400 400

    SEN-SEN FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 020 100 100 100

    STN-LCY FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM

    STN-LGW FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 300 300 300 300

    STN-LHR FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 320 320 320 320

    STN-LTN FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 400 400 400 400

    STN-STN FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 045 045 045 045

    XQE-LGW FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – — — — 400

    XQE-LHR FROM – TO D/D D/I I/D I/I

    STN-LHR FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 320 320 320 320

    STN-LTN FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 400 400 400 400

    STN-STN FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 045 045 045 045

    XQE-LGW FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – — — — 400

    XQE-LHR FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 400 400 400 400
    CK SPECIFIC CARRIER FOR EXCEPTIONS TO STANDARD CONNECTING TIMES
    PRECLEARANCE MAY APPLY

    Here’s a simpler one :

    DMCPT/09MAR19
    CPT STANDARD MINIMUM CONNECTING TIMES
    CPT-CPT FROM – TO D/D D/I I/D I/I
    CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
    – 045 100 100 100
    CK SPECIFIC CARRIER FOR EXCEPTIONS TO STANDARD CONNECTING TIMES
    PRECLEARANCE MAY APPLY


    MarcusGB
    Participant

    I would never book or accept flights with anything less than a 90 minute connection at Schiphol / Amsterdam. Even though they have one of the best baggage systems in Europe under the airport. KLM especially board long haul flights 50 minutes before, and European flights 40 mins before.
    Many Flights to the UK from Gate 6 for CityHopper, need bus transfer, so have 40 minutes when you begin to be moving, with a much earlier cut off time compared to boarding at a gate with a bridge.

    I have flown KLM for over 25 yrs, and never had baggage go missing or delayed via their with Intercontinental, or European connections. Out of all the Airlines, and all the Airports i have found them one of the best. But the UK being the opposite certainly at LHR and the volatility at LCY with weather and such of its structure, i find more of a delay due to them going into AMS. I just go earlier and enjoy the Lounges, as a reward and relax.
    I agree these less than 1 hr connections place too much probability on something going wrong with so many variations possible, and should be removed from their booking systems especially if you travel with hold baggage.

    I hope you will be due some compensations for this whole journey from KLM?

    1 user thanked author for this post.

    TominScotland
    Participant

    It would appear that KLM is engaging in somewhat dubious practice in relation to passenger rights -if this report is to be believed (Simon Calder is a reasonably reliable source, I think).

    Things go wrong, we all understand that but being economical with the truth like this is a pity.


    Ahmad
    Participant

    Have I missed something as your last post went way over my head Tom.


    Ahmad
    Participant

    Thank you for the link Tom. Amazing how standards are falling even with customer value oriented companies like KLM.

Viewing 8 posts - 16 through 23 (of 23 total)
You must be logged in to reply to this topic.
Business Traveller UK March 2019 edition
Business Traveller UK March 2019 edition
Be up-to-date
Magazine Subscription
To see our latest subscription offers for Business Traveller editions worldwide, click on the Subscribe & Save link below
Polls