Singapore Airlines baggage delay compensation

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This topic contains 3 replies, has 3 voices, and was last updated by  Drpaddy 8 Oct 2019
at 13:18
.

Viewing 4 posts - 1 through 4 (of 4 total)

  • Drpaddy
    Participant

    Hello
    I am a frequent traveller with Singapore Airlines.
    I wish to bring to your attention an incident few months ago when I travelled by Singapore Airlines from Perth to Trivandrum (India). My only bag which was checked in at Perth did not arrive at the destination where I arrived at 10pm. After much paperwork formalities I was given INR 2500 which frankly does not fetch anything! The taxi to the hotel alone was INR 800.
    I was compelled to buy some basic necessities including garments so that I can attend my business meetings the following day.
    On my return to Australia and when I raised this issue with the airline, with much hesitation they offered another INR2500 even after producing all the necessary invoices for the purchases. I find that the airlines have not met their obligations as laid out standard international agreements. I have not yet received any proper explanations from the airline.
    Dr Paddy Ramanathan, Perth, Australia.


    Claus
    Participant

    If you bought your ticket in Australia you will find the “Civil Aviation Legislation Amendment (1999 Montreal Convention and Other Measures) Act 2008” (attached) to be useful in getting compensation for your outlays (BTW 1000 Special Drawing Rights are approximately AUD2100). Good luck with it!

    Attachments:

    DavidDab
    Participant

    I’ve had baggage delay issues on at least 4 occasions in past years, the last time being in December 2015 when I used SQ from Bangkok to London T2 via Singapore.
    One of my checked bags did not arrive on the flight, and after waiting for all bags to be offloaded from the belt, I alerted the ground baggage staff that I had 1 suitcase missing. Without hesitation I was escorted to their desk, was asked to complete a form and was told that the suitcase would be delivered to my London address within 24 hours. I was also handed a Star Alliance emergency kit (male version), which had a range of toiletries including a razor, deodorant stick and shower gel and a clean white T-shirt, as an emergency item of clothing. In addition, I was handed the standard compensation sum of GBP 75, which I believe is a standard IATA or Star Alliance policy. This also happened a couple of years earlier, when I arrived in Bremen, where I had arrived in Munich from Bangkok on TG and had a domestic connection to Bremen on LH. Apparently the bag went missing in transit. Same treatment again, a form to sign, the emergency toiletries kit and this time EUR 100 in cash. Unfortunately on both these occasions, my arrival time was at night, so no shops were open. Fortunately I always carried a change of clothes in my cabin luggage. From your regrettable experience, I can assume that the ground staff in India (I presume for Silkair) were not aware of the standard procedure and compensation that seems to be standard according to Star Alliance airlines or maybe an IATA standard policy. The other occasions were some years prior to that, same situation and outcome in Rome, 2009 (LH) and after a return flight from Munich to Bangkok on TG, 2011.


    Drpaddy
    Participant

    Thanks to you both! As Claus mentioned, I am entitled to a better compensation, at least equivalent of AU$500.
    In my case the Silk Air staff did not give me any toiletries nor any other stuff. They just gave me INR 2500 (equivalent of approx AUD50) at that time of the night and I had to find way out!!!

    My question is if Singapore Airlines is not coming to party, how do I move this case further and seek appropriate compensation? Can I write to some other agency?

    Look forward for your suggestion.

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