Singapore Airlines A380-800 (Config.1)Back to Forum
Anonymous25 May 2016
No pre-ordered GF/Non-Seafood on board for my wife so she was hungry for 11 hours until a GF breakfast arrived. Crew not particularly sympathetic either.
However from Singapore up to Hanoi the crew were excellent and fed her from Business Class so well done to them.
In Premium Economy, there are no toilets nearby on the A380 although there is a Business Class toilet very close but this was off limits.
SIA Premium Economy fares are expensive and I'm sure for a bit more I could have found Business Class fares with another carrier (e.g. Emirates).
Champagne is offered but only in plastic glasses.
I've emailed SIA about my wife's homeward meals and they're indicated it will be OK. Not much of an apology however.
I'm KLM Platinum and Garuda Platinum so think we should have had a better response from SIA.
Let's hope for a better response on Sunday 22nd May on SQ306………………..25 May 2016
Ref. #585259 – SIA have told Business Traveller that they have been in contact with us and made a goodwill gesture which is simply not true! How an airline like SIA can tell Business Traveller this is beyond belief!22 Jul 2016
We have been in contact with both SIA and you – and you confirmed they did make a goodwill gesture (5,000 KrisFlyer miles were offered) but you said it was not satisfactory.18 Aug 2016