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This topic contains 4 replies, has 4 voices, and was last updated by  Bigfoot 1 year ago.

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  • #585258

    Anonymous
    #585259

    Ciprian Hirlea
    Keymaster

    No pre-ordered GF/Non-Seafood on board for my wife so she was hungry for 11 hours until a GF breakfast arrived. Crew not particularly sympathetic either.
    However from Singapore up to Hanoi the crew were excellent and fed her from Business Class so well done to them.
    In Premium Economy, there are no toilets nearby on the A380 although there is a Business Class toilet very close but this was off limits.
    SIA Premium Economy fares are expensive and I'm sure for a bit more I could have found Business Class fares with another carrier (e.g. Emirates).
    Champagne is offered but only in plastic glasses.
    I've emailed SIA about my wife's homeward meals and they're indicated it will be OK. Not much of an apology however.
    I'm KLM Platinum and Garuda Platinum so think we should have had a better response from SIA.
    Let's hope for a better response on Sunday 22nd May on SQ306………………..

    Review courtesy of Seatplans.com. Original review by user Bigfoot can be found here

    #704574

    Bigfoot
    Participant

    Ref. #585259 – SIA have told Business Traveller that they have been in contact with us and made a goodwill gesture which is simply not true! How an airline like SIA can tell Business Traveller this is beyond belief!

    #734254

    Tom Otley
    Keymaster

    Hello,

    We have been in contact with both SIA and you – and you confirmed they did make a goodwill gesture (5,000 KrisFlyer miles were offered) but you said it was not satisfactory.

    #734278

    Bigfoot
    Participant

    I’ve asked SIA to cancel my account and donate my miles to a charity.

    Even that seems too difficult for them due to a lack of confirmation for this.

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