19th August 2014 at 09:03 #531472
Anonymous19th August 2014 at 09:03 #531473
Flying with Air Baltic to Moscow and they have brought one of the flights forward to a 6am departure. I purposely avoided an early start when booking the flight.
It seems they have cancelled 1 of their 5 daily departures from Tallinn to Riga with the remaining 4 flights being spread out over the day.
They are refusing a refund saying the flight’s schedule has simply changed and as such their T&C’s apply rather than EU261 applying to a cancellation. (Another loop hole in this Swiss Cheese legislation?)
The flight number of my flight remains the same so in isolation it is a schedule change. However the cancellation or removal from the schedule of another flight has caused the schedule change – in my opinion.
A grey area or has it been covered before.
I’ll sue if not refunded as I’m interested in the outcome but its seems that Air Baltic are slipping back into their old habits of gouging customers.
Shame as have enjoyed flying with them recently.19th August 2014 at 09:53 #531474
Tallinnman – Unfortunately you did not say exactly when you are travelling.
But this CAA advice re EU261 will help.19th August 2014 at 10:04 #531475
Flight not until early November.
Had a quick read through the link – thanks.
‘Schedule change’ isn’t covered by EU261 so Air Baltic are conveniently using their T&C’s which say ‘tough Mr Customer’ – no refund.19th August 2014 at 10:17 #531476
Why I asked is because if you read the CAA link above you will see that airlines must give 14 days notice for schedule changes.
But as you are travelling in November then that would be considered a seasonal timetable change.
The change from summer to winter schedules takes place on the last weekend of October.
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