[Anonymous]

[Drsimon]

I arrived at BHX for my flight to find it had been cancelled at some point prior to lunchtime for the 1925 flight but I was not aware as had received no email or text even though I had received the check in emails!

That said the staff at BHX rerouted me via Munich which meant a later arrival at cph but only by 1hr so not too bad. And in way of compensation for such I was upped to business which was a nice bonus. The seat was comfy (1a) and I received a full service despite being upped. Hats off to sas for their service.

[Pierre]

Lucky you, Drsimon!
You were lucky, at first having been upgraded, but secondly having enjoyed the ‘full service’ provided by SAS in C..
I flew recently from CDG to CPH at 6.00 am, and as a ‘breakfast’ got a cardboard box with two items sushi size. It was so poor that even the stewardess apologized !! On the flight back, a ‘dinner’ was served. As poor as the breakfast..the service dompletely disappeared.
this paying the full fare.
SK steps down, probably planning turning a low cost airline shortly..
This ‘new’ service is being implemented on short haul flights replacing the previous Business/Eco structure.
this is not done for the benefit of the customers

[Author]

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