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This topic contains 3 replies, has 2 voices, and was last updated by  arni1971 1 year, 9 months ago.

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  • #539012

    Anonymous
    #539013

    arni1971
    Participant

    Last July I took a flight from Athens via Amman to Bangkok, Business Class. I landed in Amman around 17:30 and the connecting flight to Bangkok was scheduled to depart around 02:00, so rather a long transfer time which I was prepared for. Around 01:00am, I noticed that the monitors in the lounge indicated that the flight has been rescheduled to 05:00 am. When I checked with the personnel at the business lounge I was told that they are waiting for passengers from Madrid and that they were aware of this delay already from 18:00, i.e. 7 hours before! They couldn’t explain why the monitors didn’t indicate this delay earlier. Obviously it was too late for me to catch a different flight, as a result of which I have missed an event in Bangkok. I was offered to go to a hotel for 2 hours as the flight was rescheduled for around 05:00. When I returned to the airport after 2 hours, I was told that the flight was further delayed to 07:00 but they didn’t find it necessary to inform the hotel or even send me a text message.
    Whilst I understand that delays are an inevitable part of travelling, I strongly condemn RJ’s customer service. They simply ignored my situation and keep on doing so since the incident. Not a SINGLE response to my letters to their customer service department, which I doubt if they have one!

    #539014

    StephenLondon
    Participant

    Gosh, you do seem to have a lot of challenges when you travel, be it on TK or RJ!

    Your only option would have been to connect onwards with EK, which has a similarly timed departure, but a much later arrival into BKK, so you probably would have missed your event regardless. It is strange that RJ would hold a flight for such long period of time due to connecting passengers, unless there was a very large group. Have you asked RJ for some form of compensation? I’d consider changing the title of your thread from ‘horrific’ customer service to ‘no’ customer service…

    #539015

    arni1971
    Participant

    Yes, you are right. Should have been NO CUSTOMER SERVICE!
    I’ve been trying to email these guys since the beginning of July. Not a SINGLE response whatsoever. Unbelievable!

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