Refund woes

Back to Forum

This topic contains 16 replies, has 12 voices, and was last updated by  TMC Woking 2 Sep 2019
at 13:27
.

Viewing 2 posts - 16 through 17 (of 17 total)

  • IanFromHKG
    Participant

    Although the airlines often quote lengthy periods for refunds it is our experience that normally the refunds arrive much quicker. With MH we generally get the money back in a week to ten days. CX one to two weeks. In fairness we have status with both and perhaps that helps, but nonetheless you may find that the moneys are returned faster than you might expect.

    1 user thanked author for this post.

    TMC Woking
    Participant

    For what it’s worth, and speaking as someone who works for a travel agency (corporate), most airline refunds which we process are managed electronically, are left to us by the airline/s concerned, e.g. to calculate which fees, charges and taxes which are to be returned to the customer, and are processed immediately with no delay; a smaller number of refunds have to be sent to the airline concerned who will confirm the amount, and it is these which can take up to 4-6 weeks. The reality of it from the airline side is that they don’t have the resources to deal with the volume of refunds submitted.

Viewing 2 posts - 16 through 17 (of 17 total)
You must be logged in to reply to this topic.
Business Traveller October 2019 edition
Business Traveller October 2019 edition
Be up-to-date
Magazine Subscription
To see our latest subscription offers for Business Traveller editions worldwide, click on the Subscribe & Save link below
Polls