Qatar Airways 5 Star – How ??

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Viewing 15 posts - 46 through 60 (of 61 total)

  • esselle
    Participant

    A birthday experience in T5 F lounge.

    A couple of years ago, when i was travelling a lot more frequently through T5, a colleague was joining me on a special birthday for the next trip. I knew the catering managers quite well at the time and i asked whether it would be possible for him to be presented with a cake whilst we waited in the lounge the following week.

    Hey presto, nothing was too much trouble, a cake with candles duly appeared on the day, BUT the big problem (airside) was no one had any matches or a lighter to light the candles…. until one was found.

    I accept 100% in 2020, this is now a minor issue – but those nice touches, still do (or did) occasionally happen.

    My wife and I were flying DXB-LHR in BA First a few years ago. It was my birthday, and my wife informed the CSM, who said they would spoil me rotten. Nothing at all was said/done to recognise the fact for the entire flight!

    Sorry esselle, you mentioned it they said they would pamper and they didn’t is that what you are saying?? Not sure whether to laugh out loud of not I bet you waited in anticipation for the whole flight without reward??

    Not a big deal really; BA promised and then didn’t deliver. I just rolled my eyes out loud and carried on regardless!


    Bullfrog
    Participant

    Why don’t you take a cake on board yourself ?


    esselle
    Participant

    Why don’t you take a cake on board yourself ?

    I sent Cruz 73 emails but he didn’t reply……..

    1 user thanked author for this post.

    sailandfly
    Participant

    Why don’t you take a cake on board yourself ?

    I sent Cruz 73 emails but he didn’t reply……..



    @esselle
    :
    Very amateur if I may say,u should use [email protected]
    🙁


    sailandfly
    Participant

    Dear SkyHigh,

    I feel this thread went really ugly and I feel guilty a bit. I am honestly sorry for teasing you with fake email address.

    Your perception of your issue with Qatar is so different than mine (and it looks like most of the others) but you are absolutely right to look for solution at whatever level you want. All of us here share passion for flying but that does not mean that we have same mindset. When I wrote about how I learned abt different societies and countries forum contributors come from I meant to emphasize that what can be important for one does not have to be important for somebody else at all. Please try to understand customer support guy on the other side of the phone when he shows lack of enthusiasm for you wedding, enthusiasm is not in his job description but is welcomed if possible. In these ages you are lucky to have someone to speak on the phone, a real person, not a bot or just some email address to write like most of 2nd or 3rd tier airline companies have.

    Qatar has a level of service which is in top 5 but that does not mean they are perfect as there is no such airline company in the world. Those stars have to be taken with a grain of salt. Your wish to communicate with CEO for the issue you have with Qatar this time-two months of poor communication/no surprise cake- in my opinion is so over the top that I decided to mock you a bit with a fake email. I just could not believe someone could think about raising such an issue to such a level. But, that was my perspective and not yours. And yours matters, not anyone’s else. I indirectly told you it’s ridiculous in my opinio as I accepted years ago that airline companies are mostly miserable in communication and customer service. Waiting 6 minutes to get a real person on the phone looks like winning a lottery for a non-status customer like I am. It looks like you don’t accept that level of service and don’t be discouraged with mine or anybody’s else who does.

    Not to rub your wounds more but it is also partially to blame yourself as you booked tickets before you made sure Qatar provides service you wanted.

    After reading your posts on this thread and other threads you started I think you are genuinely passionate person who gives a lot and expect others the same. As much as I think you are very demanding customer with very high expectations I honestly think you will make your future wife happiest woman on Earth as you will move mountains to make her happy.

    And pls believe us all who wrote you should not worry abt that flight, everything will come just perfect once your honeymoon starts.

    I wish you all the best in your future life and once again, pls accept my apologies for teasing you a little bit, I deeply regret it and I’m not proud at myself at all.

    Brgds

    2 users thanked author for this post.

    SimonS1
    Participant

    I heard Mr Al Baker bakes exceedingly good cakes 🤣

    4 users thanked author for this post.

    esselle
    Participant

    I heard Mr Al Baker bakes exceedingly good cakes 🤣

    Crumbs.

    1 user thanked author for this post.

    SimonS1
    Participant

    I heard Mr Al Baker bakes exceedingly good cakes 🤣

    Crumbs.

    I prefer Crumpet.


    K1ngston
    Participant

    I heard Mr Al Baker bakes exceedingly good cakes 🤣

    Crumbs.

    Cant have your cake and eat it!!!!


    Sami
    Participant

    SkyHigh, let them eat cake, LOL


    Switzerlanding
    Participant

    I’m just waiting for the next round from SkyHigh, all quite enjoyable really when people get so annoyed over nothing.

    6 users thanked author for this post.

    GivingupBA
    Participant

    I’m just waiting for the next round from SkyHigh, all quite enjoyable really when people get so annoyed over nothing.

    It’s not ‘nothing’… I took the Heathrow Express 2 years ago on my son’s birthday and despite emailing the HE manager beforehand, alerting Paddington Station staff, and dropping a few hints to Evening Standard journalists there was no cake on the train, no bunting on the platform, and no “Happy Birthday” song playing over the Paddington platform loudspeakers. It was an absolute outrage and I ripped my HE ticket up (on arrival).

    6 users thanked author for this post.

    SimonS1
    Participant

    I’m just waiting for the next round from SkyHigh, all quite enjoyable really when people get so annoyed over nothing.

    It’s not ‘nothing’… I took the Heathrow Express 2 years ago on my son’s birthday and despite emailing the HE manager beforehand, alerting Paddington Station staff, and dropping a few hints to Evening Standard journalists there was no cake on the train, no bunting on the platform, and no “Happy Birthday” song playing over the Paddington platform loudspeakers. It was an absolute outrage and I ripped my HE ticket up (on arrival).

    Shocking. Shame Boris wasn’t PM, I’m sure his response would be “let’s get this cake done”.

    3 users thanked author for this post.

    Switzerlanding
    Participant

    Ha ha, that brightened up my otherwise cold and wet day here in Geneva 🙂

    1 user thanked author for this post.

    capetonianm
    Participant

    A few months ago it was my birthday. I took a senior’s cheap day return in 2nd. class on the 0936 from Weybridge to Waterloo – it’s the first train you can use on a cheap ticket. I told the lady in the ticket office it was my birthday, she said “bully for you, that’ll be £6.20”. Not even a freebie, discount, nothing.

    As First class wasn’t full, I thought I’d treat myself to a more comfortable journey, away from the great unwashed, at the expense of SWR of course.

    The ticket wallah popped in to wish me happy birthday, at least I assumed that was why he’d come in, and wanted to see my ticket. Cheeky chappy, wanted to make me pay a ‘penalty fare’ which I refused to pay. Got lippy with me too, demanded to see proof of ID, which of course I produced, at great pains to show him my DoB. I asked him if he knew who I was but he didn’t seem to care, even when I told him I’d be writing to Mark Hopwood, his MD.

    When I arrived at Waterloo some minion in a cheap uniform was there to meet and greet me, and I thought at least I’d get a cake with a candle in it, but he escorted me to the ‘excess fares office’. The cheek of it all.

    Needless to say SWR won’t be getting any more of my money.

    Signed : Disgusted of Weybridge.

    3 users thanked author for this post.
Viewing 15 posts - 46 through 60 (of 61 total)
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