19th October 2015 at 10:09 #436245
Anonymous19th October 2015 at 10:09 #436246
I had recently two occasions, when I traveled with British Airways and with Qatar Airways when I specifically asked them to credit my travel miles on American Airlines Frequent Flyer program (my boarding passes issued by both airlines indicating my AA FF number clearly). They have ignored my instruction and credited me on their own frequent flyer programs (in which I am a member)….I have had to fight with both airlines to have these miles credited to my AA account. My Qatar Airways dispute is still outstanding.19th October 2015 at 12:10 #436247
One World carriers are a nightmare if you vary FF programmes.19th October 2015 at 13:19 #436248
Qatar Airways is a nightmare if you have to dispute anything with them (regardless of the merits of the case).22nd October 2015 at 12:03 #436249
We find that logging into QR MMB, and physically changing your FFP to the one you want the credits for works really well. You will then get an email from QR confirming your FFP change. We just do ourselves in the lounge, often just before departure. The airlines can definitely get mixed up with requests. RJ are awful too. Actually changed it on a plane once from BA to our AA one, that was a panic, but it worked out ok.22nd October 2015 at 14:01 #436250
Many thanks for your reply. I indicated the AA FF number when making the reservations on both BA’s and Qatar’s reservation system. I also got issued with boarding passes by both airlines which featured the AA FF nrs clearly. So why ignore this and insist on crediting me on their own FF programs…..22nd October 2015 at 14:34 #436251
QR will probably have you email a copy of the boarding pass at least 5 times. It is like dealing with 12 yr Olds in their c/s dept. we got to the point that we have to double check with QR at the departure gate to ensure the correct FFP is still there. Unreal. We have definitely found it’s improved since we do it ourselves on MMB on QR website, or the Finnair one.
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