Plz clarify/confirm BAEC recent changes….Back to Forum
Anonymous1 May 2014
1. charges for changes and cancelations for avios bookings – this I understand and have already experienced.
2. If inside 24 hours, these charges will be/should waived, but apparently the online system is not able to recognize “time”, therefore you have to phone in
3. All BA ticket offices are able to deal with BAEC members from any country, i.e. my membership is based on my German address. Yet when I called the London BA ticket office they advised this was NOT the case, I needed to call Germany to ensure I was not charged for changes inside 24 hours. I asked the operative to check which he did and he came back to confirm his manager had authorised him to make the change as a one off, but in future, I would have to call the German BAEC.
Can some one clarify please, especially (3)…..
Thanks1 May 2014
Apologies for bumping this thread, but I wrote to BAEC (via email) and got this response.
“Dear Mr Sinclair
Thank you for writing to the Club.
All bookings and account queries must be dealt with through your local service centre. I am not sure as to why you were told any different and I apologise for this.
British Airways Executive Club “
This was AFTER BA Gold Line n 0800 1231111, confirmed that any office can deal with AVIOS bookings booked in countries other than UK.
I am sure that somewhere it was emailed about this, but I cant find the mail.3 May 2014
I can’t remember the reason, but I had to call the BAEC when the UK offices were closed. Instead I called the US number and a very helpful man solved whatever problem it was I had. So not sure why they could only help you as a “favour” Martyn. Maybe it was too much trouble for them?
As an aside. Gold / Senator with Miles and More have a dedicated line open 24/7. Shame BA can’t offer the same!3 May 2014
I also used the US number with no problem, or even the UK one since the Swiss (well, German in facts) closes too early in the evening (well, late afternoon). I have to admit though it was a little while ago.5 May 2014
Received via email today..
Dear Mr Sinclair,
Thank you for your email. I hope you enjoyed reading this months issue of The Club.
Regarding your enquiry, I have spoken with the relevant colleagues and can confirm that all contact centres can make and change Executive Club bookings regardless of the customer’s country of membership. This includes commercial bookings and also the ability to book and service bookings made with Avios Points.
I hope this helps answer your question,
L**** at The Club15 May 2014
Just to close this query off, BAEC phoned me this morning to confirm that the system DID change last year and AVIOS bookings can be changed/amended/cancelled by ANY call centre world wide, irrespective of country of membership.
I hope overseas members will find this useful, especially when mid trip..17 May 2014
Thank you indeed, Martyn! I remember pleading with call centres abroad in my effort to meet the departure-24hr cancellation deadline when my local centre was closed. Luckily this is now history.17 May 2014