Opodo – fraud?Back to Forum
I fully agree with MartynSinclair.
How many times have our travelling lives been made easier because we happened upon the member of staff who cares?
These pearls are rarer and rarer, but when you find them, boy do they make a difference. They want to make things happen, they know how to make things happen – and, most importantly, they care.
Customer service is a profession. It’s a skill and an art and it’s certainly not for everyone. Too many people fall into it as an ‘easy’ option. Most of them should fall back out again….9 Jul 2015
Opodo appear to calculate their fares paying with a pre-paid card called Entropay – I had never heard of this but when investigating it appears they take a percentage when loading funds onto the card which you then use to pay with. If you choose not to pay with Entropay and select a debit or credit card then the fare jumps by £20+ per seat. On the left hand column there is information about which payment methods to choose with Entropay being the default. I agree that for a site jointly owned by the airlines it’s an unusual way to generate additional revenue.
I booked a one-way on Opodo for a BA routing to get back from Spain in the Summer which no other online site was offering. Even with the extra £20 per passenger it was good value (£105 for Alicante-Madrid-Heathrow) but they aren’t my first choice.9 Jul 2015
So I have written to Opodo ‘customer services’ advising that I am mounting a credit card challenge. No response (unsurprisingly) as yet. Will check the Advertising Standards route as well.
Meanwhile, I’ll be looking for an alternative (trustworthy) online portal where I can book complex / open-jaw routings henceforth…10 Jul 2015
Not only Opodo appears to add a small print charge after the bill appears finalised…10 Jul 2015