Online travel agencies

Back to Forum
Viewing 3 posts - 1 through 3 (of 3 total)

  • Anonymous


    I saw an interview with Bob Govan of Lycatravel on the Amadeus website in which he talked grandly about technical innovation changing the face of travel, “knowing your customer” and being accessible. Yet his website doesn’t even appear to provide basic info like fare conditions.

    Some sites do and Expedia even shows available seating at the pre-booking stage.

    By contrast Lycatravel is as bare a website as I’ve seen.

    How do agencies expect one to commit to a fare if one doesn’t know if one can change the date or what the penalty is? This is surely vital info for anyone except the bucket and spade brigade.

    Doesn’t the travel industry need to put aside the marketing babble til they can provide basic services needed to book a ticket? Unless they do, won’t travellers shop around on Skyscanner, then book direct with airlines which usually have better websites, cutting out online agents altogether?


    Hello TheCount,

    The booking conditions of flights are set by the airline companies themselves, whether they will make your flight rebookable, non-rebookable, refundable, etc. So travel agencies are just receiving these information and sharing it to the passengers.

    And if the agency will not share these important info with the passengers, you should not trust your flight with them.

Viewing 3 posts - 1 through 3 (of 3 total)
You must be logged in to reply to this topic.
Business Traveller April 2020 edition
Business Traveller April 2020 edition
Be up-to-date
Magazine Subscription
To see our latest subscription offers for Business Traveller editions worldwide, click on the Subscribe & Save link below