Schiphol’s problems persistBack to Forum
Two developments at Schiphol today.
1. Schiphol has asked airlines to reduce capacity by 18 per cent for the month of October. This reduction is in addition to any other capacity reductions already announced.
2. Schiphol’s boss has resigned this morning.15 Sep 2022
Good to see a CEO fall on his sword to give Schiphol a “fresh start”.
Will that weasel Holland-Kaye do the same to give Heathrow a fresh start?
1 user thanked author for this post.17 Sep 2022
As noted above airlines are having to cancel more flights until the end of October.
These are in addition to the previously announced capacity restrictions.
NL Times reports that an extra 34 KLM flights have been cancelled today (Saturday). It’s reported that passengers were told only late Friday.17 Sep 2022
I had my flight to Florence cancelled tomorrow, I’m travelling to Bologna and making my way there myself instead. Hoping the passport lines are better than my previous experience last month …22 Sep 2022
Are you departing or transitting Schiphol I wonder ?
Because the main issues involve travellers departing Schiphol. From feedback it appears there is less of an issue for travellers in transit.
Schiphol is an airport originally designed for the needs of transit travellers.
Any feedback from your Schiphol transfer experience would be welcome.
Today’s Luchtvaartnieuws [NL] reports that the queues for passengers joining at Schiphol are expected to persist over the coming days.22 Sep 2022
Data point on Friday 23 Sep, 18h15, hope this may help others.
Check in with bag took 15mins
Clearing security with Sky Priority took about 20 mins – someone in the non-priority queue told me it was nearly an hour.
Overall, could have been worse, however they appeared short of security personnel.24 Sep 2022
It had been thought Schiphol’s capacity curbs would be over at the end of October.
But Luchtvaartnieuws.nl [NL] has just reported that the capacity curbs will “last for months to come.”
— Luchtvaartnieuws.nl (@luchtvaart) September 29, 202229 Sep 2022
The problems in the Netherlands don’t stop with airports/airlines. We had tickets from Ammsterdam to Maastricht on 8th July. 2-1/2 hours on one train. The reality was 5 hourw on 4 trains! Things happen but it’s the follow up action that resonates most. I submitted a claim to NS on 11th July. I was advosed it would take up to 6 weeks to process. Now, almost 12 weeks later I am no nearer to a resolution. I usually get the “we are too busy to reply within our usual target” But I’ve also been told that the tickets nummbers are invalid. I sent copies of the tickets and the payment receipt. Still waiting for a response on that!! My normal course of action would be to contact the CEO. Unfortunately there isn’t one. She jumped ship and went to KLM some time ago!!30 Sep 2022
Hello ImissConcorde, Sorry to hear of your experiences with NS.
As I have written before UK rail scores when it comes to Delay Repay. The process of claiming has been made easier over the months and years. It can be actioned with the train company online (provided it’s a direct booking) and compensation paid within a matter of days.
As an aside some train companies now pay Delay Repay for delays of 15 + mins. For that length of delay it would be a full refund.30 Sep 2022