Novotel Suvarnabhumi, Bangkok, ThailandBack to Forum
Anonymous5 Aug 2014
July 2014, 1 night, 2 days
We know the Novotel Suvarnabhumi seven years now and found out about it only by accident. At the time we were on the way to Koh Samui, but our plane from Copenhagen had been delayed due to technical problems. We received a day room, courtesy of SAS, at the Novotel with free breakfast and lunch. We were impressed by the friendly staff and how beautiful the hotel looked. Ever since we have stayed there, we stay here too, when in Bangkok.
On this occasion we arrived via the Airport Train Link at Suvarnabhumi and took the underground walkway. It was well signed and took around 10 minutes.
We went to the check in desk. Since we had booked an executive room for one night before our flight home we were brought to the Business Center, which also contains the club lounge. Check in took a bit longer than expected, because a suitable room had to be found for us. The staff was always friendly, but very busy.
We were directed to our room, which was based in the same wing as the club lounge.
The rooms hadn’t changed much since our last stay in 2009. Ours was large. The walls were dark blue and the furniture also dark. There was Thai modern art work and the room overlooked the pool.
We had a comfortable king sized bed, a writing desk, a chair and coffee table, a mini bar, wardrobe and cupboard. There was also a flat screen TV with local and international channels.
The medium sized bathroom had Novotel own branded amenities, separate bath tub and shower, a sink and toilet.
The shower was smaller than at the Four Seasons or Banyan Tree (please see also reviews), where we had stayed before. All was comfortable to use, though.
Beside the comfortable rooms, we actually enjoy the romance of the hotel and the convenient location to the airport.
All of the restaurants, the reception, the concierge, business center, Executive Club Lounge and some shops are located on the ground floor.
There are Sala Thai for Thai cuisine, The Square (24 hours open and international), Golden Village for Dim Sum and Cantonese, Kinsen (Japanese), the Atrium Terrace, Le Gourmet and Splash Pool Bar.
We went to Le Gourmet for desserts. It has been moved from the side of the stunning atrium to the center. All the cakes we had were wonderful as always. It’s our favorite outlet.
The atrium has a lot of Thai features. The reception for example depicts an orchid. There are trees and a water feature. There was also an art exhibition on display, which we found interesting and the art could be bought at the art gallery in the lobby.
During previous stays we went to the pool, enjoyed drinks at the swim up bar, used the spa and visited the Thai Garden, which is a must. It’s hidden and a bit difficult to find, but when there, it’s tranquil and peaceful.
Kids are also catered for with a small play area in the lobby.
After our stroll through the Thai Garden we went to the Happy Hour at the Club Lounge. The lounge was modern and medium in size.
There was a good selection of hot and cold dishes and desserts.
The staff made also cocktails on request.
There was a small selection of wines and liquors. The red wine we had was very good.
After our savory choices we wanted to have some of the chocolate tartlets. Unfortunately they were finished already, but when we asked nicely we were told they would be back soon. Taking some other nice sweets we returned to our table. A member of staff approached us and apologized, advising that there weren’t any chocolate tarts left after all. That was okay with us, but we were surprised when we received a small plate with other chocolate desserts (there were at least six) as an apology. Trying most of them we were really stuffed. To our next surprise somehow the staff had organized three chocolate tartlets for us. We appreciated what the employees did for us, but were in a bend. Being full already we couldn’t let the employees down after they went to great length to please us, so we ate the tartlets. They were delicious and worth it.
Originally we had planned to have in room dining after the club lounge, but we had to forget that quickly.
Breakfast is available from 05.00 hours, which was just right for us, because we had an early start to catch our plane to London Gatwick.
The medium sized buffet was good and as all meals high quality. There was a wide choice of Asian and Western dishes, cold cuts, yogurt, cereals and much more.
Check out was done quickly and correctly.
We then took the free shuttle bus to the airport. It runs every ten to fifteen minutes, depending on the time of the day.
We love the Novotel Suvarnabhumi and will always stay there either after or before a flight.
Would we recommend this hotel to a friend? YES!
Would we stay again at this hotel? YES!5 Aug 2014
Out of interest why didn’t you use the walkway both ways rather than take the shuttle bus over to check in.
On the odd occasions I have used the Novotel, I find the walkway just as quick, if not quicker.
Have any shops opened yet in the walkway?5 Aug 2014
@martynsinclair, before check in we came from the city via the Airport train link that’s when we used the walkway between the airport and the hotel, very convenient, no shops between the airport and hotel, but there’s a toilet facility about halfway. On our check out the next morning, it was early and we liked the idea of having access to a shuttle after our breakfast, so we took the shuttle bus to the airport. Of course we could’ve walked both ways, both when it’s around 6AM in the morning, we preferred the shuttle option.
As said, no shops open in the walkway between the airport and hotel, but there’s a toilet halfway.
Cheers, wishing you a great week and safe travels.5 Aug 2014
I have stayed here 4 times, but the hotel is not 7 years old!”
it has been open a little over two years and was awarded one of the best Airport hotels in the world in its first year. With lots of luggage and booking an exec room they will take you in the van qucklly and you check in the private lounge, so easy and sll is prepared. I also am a Le Club Accor Platinum card holder and have always been well received there
It is an excellent hotel quieter are the inner facing rooms with pools gardens fountains, a good spa, and food there is excellent.
they also have a day rate, and you can check in and you stay is 24hrs from the time you check in until 24 hrs later, a much better way for an airport hotel stay.
An excellent New hotel, and deserving of its awards.5 Aug 2014
thanks, yes, the hotel was already open in 2007 and we enjoy it ever since and look forward to stay there again. Yes, the hotel is one of the best airport hotels in the world, it’s award winning and well known to be a great airport hotel. Regarding arriving, there’s the complimentary shuttle service or the walkway connecting the hotel with the airport.
Safe Travels.5 Aug 2014
Stayed here unexpectedly on Friday night, after traffic caused me to miss my flight.
Able to get a very good walk in rate from the Novotel desk on the 2nd floor of the airport.
Lots of shuttle busses to / from hotel, which you need if have luggage as cannot take trollies through the walkway.6 Aug 2014