Norwegian to launch Gatwick-Tampa route

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  • capetonianm

    They only like straight forward claims such as EU 261 for easy commission.

    This is at variance with what they claim on their website :

    Bott and Co can handle flight compensation claims on your behalf from start to finish on a no-win no-fee basis. In the past we have even taken on claims part-way through where people have come to a dead-end when claiming themselves. This service is extremely helpful for claimants who might not have the time to conduct the claim on their own, or perhaps want the expert input of a lawyer who specialises in compensation due under Regulation 261/2004.

    A couple of years ago I rang them for advice about a claim for friends which I was not confident of winning for a couple of reasons. They said they would not take it on and my chance of winning it was ‘about zero’. In fact, it took one letter to the airline and they paid up.


    To be fair to Bott and Co (and others like them) they are in the business of making money which they simply won’t do pursuing a claim against an airline for an individual for a few pounds, especially if it’s not straightforward. Their ideal client is a family group for whom they can pursue an EU261 claim collectively. Whilst the website might imply differently, they’re unlikely to take on a claim out of which they won’t profit if they win.


    @FDOS Thankyou for the information. I did speak to Botts on this occasion, but they thought it wasn’t worthwhile chasing BA as there was little to gain. They only like straight forward claims such as EU 261 for easy commission.

    I had another problem involving an off load situation. Again they did not seem interested in my claim. I even offered to pay them directly for my case…nope. I am looking for other aviation legal firms who want my money!

    I suppose 20% of £50 …..

    Seriously, you should think about using the CEDR alternative dispute resolution service – just contact BA again an tell them they need to pay your ground transport costs, quoting Article 8.3

    3. When, in the case where a town, city or region is served by several airports, an operating air carrier offers a passenger a flight to an airport alternative to that for which the booking was made, the operating air carrier shall bear the cost of transferring the passenger from that alternative airport either to that for which the booking was made, or to another close-by destination agreed with the passenger.

    If they still won’t pay, ask for a deadlock letter/email and for details of how to use CEDR.

    I would have thought that it was an open and shut case and the most you risk is £25, if you lose.

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