More cost cutting by BA

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This topic contains 69 replies, has 31 voices, and was last updated by  SimonS1 3 Jun 2019
at 14:21
.

Viewing 15 posts - 46 through 60 (of 70 total)

  • SimonS1
    Participant

    As an avid reader of all types of publications, have a fullish Kindle and Audiobook subscriptions, and digital subscriptions to The Times and Telegraph etc, I still like to have a hard copy occasionally,(especially the Times due to its clunky website)

    For me it’s not the amount of newspapers that are carted around but the bulk of magazines in lounges and waiting areas. How many pax collect a bulky magazine re properties of the world etc to take with them, not many I suspect, yet they all have to be shipped around. Sheer madness.

    True, but that is down to cost cutting too. The magazines titles are not great – who wants to ready things like Chinese Woordworking Monthly or Walking in Wigan. At least you can usually pick up a free BT though…..

    1 user thanked author for this post.

    capetonianm
    Participant

    When I click on the link it shows the article but anyway here it is:

    This chicken roll fell below some BA passengers’ expectations
    This chicken roll fell below some BA passengers’ expectations ( Facebook/Jo Henderson-Tchertoff )
    British Airways flight attendant ‘embarrassed’ to serve ‘unacceptable’ chicken caesar roll

    The passenger accused BA’s catering of ‘getting worse’

    A British Airways passenger said cabin crew seemed “embarrassed” to serve her a lacklustre chicken caesar roll on a flight to New York.

    Jo Henderson-Tchertoff shared a photo of the offending pre-arrival snack on Facebook, along with the caption: “BA catering getting worse.”

    Henderson-Tchertoff was served the roll, described as “chicken breast in a creamy mayonnaise with slow roast tomato topped with crispy iceberg lettuce served in a seeded roll”, on a flight from Heathrow to JFK.
    We’ll tell you what’s true. You can form your own view.

    She said: “Even the steward was embarrassed and said he wished he didn’t have to serve it.”

    The picture shows a roll with a few pieces of chicken on it and a slathering of mayonnaise, with no tomato to be found.

    Although travelling in economy class, Henderson-Tchertoff said she thought the snack would not be acceptable on any flight: “This should not have been served on any airline, in any class as it is not really fit for purpose.”

    Other social media users weighed in on the debate.
    [chicken-caesar.jpg]
    This chicken roll fell below some BA passengers’ expectations (Facebook/Jo Henderson-Tchertoff)

    “That’s turned my stomach!” wrote Emily Williams, while Karly Chick commented: “Absolutely horrendous.”

    However, Simon Rowland commented: “What’s wrong with it? I assume the tomato is under the chicken.”

    British Airways said in a statement: “We pride ourselves on the quality of the meals we offer onboard, and have heavily invested in our catering, in all cabins.

    “We are sorry that our standards fell below our customer’s expectation on this occasion.”
    Read more

    Air India apologises after passenger finds cockroach in meal on flight

    Paul Carlin said he spent thousands of dollars on the flights from Brisbane to Dublin via Dubai over the Christmas holidays. But on the return leg, the inflight meal left a lot to be desired.

    “I was looking forward to the meal as I had seen it on the menu,” he said. “Then the air hostesses went around handing out the food.”

    A picture taken by Carlin shows a roll with a square of what looks like processed cheese, with a very small piece of chicken in the middle of the sandwich.

    He said the roll left him “as dry as the Sahara Desert”.

    While Carlin found the situation funny at first, he was disappointed in the airline’s service.


    mkcol74
    Participant

    Indulge me, with a quick unscientific poll ?

    As mentioned, I’m a fan of the printed medium.

    And , one of my greatest joys in life was boarding a plane homeward bound and grabbing a copy of the most recent paper onboard that arrived on the inbound flight.

    Catching up on all the latest sporting stories in the Lower Mainland as I board an AC flight back to YVR……or the reverse after an extended stay

    Catching up on all the gossip that surrounds the goldfish bowl that’s Scottish football on my return to Edinburgh as I board the shuttle at LHR !!

    Bliss, Bliss and more Bliss !!

    Anyone else enjoy catching up in this very old fashioned manner?

    Nope. Everything I need be it international, national, local, parochial or specialist is available online.

    1 user thanked author for this post.

    TominScotland
    Participant

    I was on the Dubai service this evening (A380 in Economy – fabulous seat upstairs, front row, 70J, nobody next to me) and guess what was served as the late flight snack – yes, the offending menu item!! Actually, in the interests of research, I decided to eat it and it was absolutely fine and quite tasty. The chicken and tomato are in the mayo in small pieces. My own take on the moaning lady is that it is all very Shakespearean, much ado about nothing….. and lets see if we can get into the papers. An all too common trait these days.

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    1 user thanked author for this post.

    esselle
    Participant

    Many, many years ago I was on holiday in a resort (don’t remember which) on a remote island (don’t remember where). They had a machine the size of a wardrobe where you could, for a King’s ransom, download and print your favourite newspaper.

    This was eons before iPhones, tablets, etc, and you had to join a queue earlyish in the morning to get your news fix printed in time for you to read it during breakfast.

    I have only ever seen this once in all my travels.

    1 user thanked author for this post.

    JohnnyG
    Participant

    Many, many years ago I was on holiday in a resort (don’t remember which) on a remote island (don’t remember where). They had a machine the size of a wardrobe where you could, for a King’s ransom, download and print your favourite newspaper.

    This was eons before iPhones, tablets, etc, and you had to join a queue earlyish in the morning to get your news fix printed in time for you to read it during breakfast.

    I have only ever seen this once in all my travels.

    Hells Bells Esselle, how long did it take to print one out? Broadsheet or Tabloid?


    capetonianm
    Participant

    From the sublime to the ridiculous.

    ‘Afternoon tea’ on BA for £5 doesn’t include tea. That’s an extra £2.50.

    Another epic fail in PR by BA.

    4 users thanked author for this post.

    canucklad
    Participant

    ‘Afternoon tea’ on BA for £5 doesn’t include tea. That’s an extra £2.50.

    What does it include ?


    esselle
    Participant

    You really do have to ask what on earth is driving this kind of nonsense.

    If it was EZY the offer would be “Afternoon Tea £x, or why not add a glass of fizz for £x+”.


    capetonianm
    Participant

    The afternoon tea is a scone with jam and clotted cream. That’s lovely and would make me very happy but I would expect it to include tea!


    canucklad
    Participant

    The afternoon tea is a scone with jam and clotted cream.

    Should therefore read…AfterNo tea, is a scone with jam and clotted cream. : )


    alainboy56
    Participant

    @canucklad – wonderful poetic words – could not agree more. Although I am not really interested in FT as I do not live/do business in UK.


    alainboy56
    Participant

    @canucklad – Yes count me in too! I am of a certain age and so really cannot be bothered with all this Hi Tech at times. Give me hard copy anytime.

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