Ski trip when a plane went tech, long delay at Gatwick, turned out (courtesy of a poster here) that a windscreen had cracked and they didn’t have the part….
Made a claim for the delay (they split the flight into two smaller aircraft, and it was chaotic, and we all had to sort our luggage out, ten people at a a time, in the pouring rain on the apron).
Monarch escalated the incident to a windscreen that “shattered in flight”. A blatant lie by one Caroline Woor, who answered my claim (I have the correspondence – no harm in naming names. Caroline Woor, you lied). They changed their story with every email. Not even one of those ambulance chasing lawyers could get a response out of them.
Then last year, I had a couple of magazines and the Times under my arm at check-in, and they tried to classify them as extra hand baggage, and told me they could be weighed at the gate and I’d be liable to a surcharge of £25.
