I have just returned from a trip around Asia visiting Hong Kong, Beijing and Singapore. At all three airports I was out of the terminal and in a can in about 30 minutes including immigration. I fly into Heathrow on BA on the second flight of the day and it takes me an hour. The airport wasn”t congested. Staff should have been in the right place but still we waited ages for bags. Come on BA you can’t blame BAA at 5am! Get you systems sorted and start looking after customers.
The problem of baggage etc with early morning BA arrivals at LHR is ongoing – rumour has it that the [unionised] workers regularly target these flights for unofficial ‘action’ (‘inaction’ would be a better word) just to make their point to management, which they generally despise, that they [the workers] are very important. Industrial relations/morale within the company are pretty dire right now.
Just wanted to warn travelers to avoid ordering their luggage from shopeezee.co.uk. What a nightmare – full of lies that led to me having to travel without he suitcase they promised would arrive on time. AVOID.