I am a frequent flyer and for this reason never fly budget airlines as things do go wrong and when they do I expect to be looked after.
So, with this in mind. I have always looked at ‘One World’,’Star Alliance’ etc. branded airlines as airlines who will ensure I am looked after when things go wrong. So far all Airlines (BA, Air New Zealand, JAL etc.) have always done this reimbursing me when luggage is delayed and I need to purchase replacements etc.
This brings me to my point. In May I booked an Air Berlin flight (Milan to Vienna), as they are in the One World group. the flight was operated by Air Nikki (also a One World Airline). My luggage did not arrive and I went to the baggage claim desk where I was given a claim number and told I could try asking at the airport the next day for my flight home, if my case had arrived. I therefore purchased some basic item (around 40 Euro’s) to see me thorugh the next day. I sent a claim the Air Berlin and received an auto reply the next day. For the last three months I have heard nothing of my claim, even after numerous atempts to contact them. I have finally lost patience and want to know what (if any) obligation an airline has to reimberse such items in cases like this. If anyone has any advise I would appreciate it.