LH underhand tactics….
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at 22:02 by Tom Otley.
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seasonedtravellerParticipantThe past 3-4 years I’ve not spent much time flying within Europe and therefore I may not be fully up to date with LH policy but this today, I find annoying.
Booked flight on LH website and given an LH booking ref and flight number.
Checked in on LH website and was directed to Euro wings. So, it seems I’m headed to MAN with Euro wings…no worries, it’s all lufthansa right?Got to the Star Gold lounge and was told rather forcibly that my Gold card counted for nothing as it wasn’t an LH flight….. I argued the case of course but No meant NO.
Maybe I’ve missed something here but it’s news to me that I book an LH flight and only find out at check in that it’s not LH at all and any status is null and void.
A first for me, Star Gold since 1999 and first lounge refusal.Edited to add…..the rather fearsome lounge dragon told me that they have a similar conversation with bemused Gold card holders almost daily…glad it’s not just me then.
28 Sep 2016
at 11:58
AMcWhirterParticipantNot good at all and especially as Lufthansa uses Eurowings to serve many business destinations.
As previously reported, Lufthansa mainline now flies internationally only from its hubs at Frankfurt and Munich.
Even Germany’s capital city has no international Lufthansa service (although the airline is talking about developing some routes if and when the new airport opens).
28 Sep 2016
at 12:34
JohnHarperParticipantIf you are booking on the LH website Euro/Germanwings show up under their own codes (4U/EW) rather than LH, benefits including lounge access apply with some *A programmes but not all and principally excluded are the other European *A programmes which incidentally now earn little or nothing on LH mainline even in the premium cabins and precious little with Miles & More.
28 Sep 2016
at 13:02
canuckladParticipantNot for the first time today, I’ve read comments about issues with codeshare across a verity of topics …
LH and Eurowings = no access to lounge
AY & BA = lack of accountability and ownership
Ba & QR and setting your service level expectations too highAll in all, I’d have to say that seems to be pretty poorly managed by all the airlines involved.
And as always, it’s never the airline that loses out, it’s us !!And I agree with FDOS and will take it a step further, as Vueling becomes even more integrated into BA’s short haul network, they’ll follow BD’s example. Was I allowed into EDI’s Diamond lounge when I flew BMI Baby ?
Well, you all already know the answer to that!!!28 Sep 2016
at 16:33
travelworldParticipantBonkers. It’s as though they have gone out of their way, Ryanair style, to p… people off- as has BA and Vueling if the same principle applies.
28 Sep 2016
at 17:03
DavidGordon10ParticipantI started a thread on this subject a couple of years ago, when I was gobsmacked to be refused the LH lounge when I was booked through the LH website to fly from LHR to Berlin, and there it was, a Germanwings flight, no lounge.
The outcome is that I avoid booking on a LH loco subsidiary if at all possible – so Berlin is (for me, depending on where I start) AF, KLM, BA or SAS – loss of revenue to LH, gain to the others. I expect that for many frequent flyers, the lounge is important, whether for work or for refreshment. It is not as though the Germanwings/Eurowings fare is less than the LH fare used to be.
28 Sep 2016
at 17:12
Ekond222ParticipantSDT….Hmm…Star Gold since 1990…how did you manage that…Star Gold has only been available since 1997/98….along with your HH Diamond Status before it’s existence..you must have exclusive access to some amazing benefits..what’s your secret apart from being a seasoned traveller for 30 years (I believe roughly one of your quotes)…
28 Sep 2016
at 19:48
seasonedtravellerParticipant[quote quote=761651]SDT….Hmm…Star Gold since 1990…how did you manage that…Star Gold has only been available since 1997/98….along with your HH Diamond Status before it’s existence..you must have exclusive access to some amazing benefits..what’s your secret apart from being a seasoned traveller for 30 years (I believe roughly one of your quotes)…
[/quote]Ekond222 – in response to your sarcasm.
I am 58 years old.
I started serious business travel in January 1988 (I make that 29 years in January – another massive exaggeration by yours truly?)
My 1st Gold card was with BMI – it was a long time ago but hey, maybe they weren’t part of Star Alliance at the time, who knows or cares? – I apologize if I got dates mixed up, it’s obviously important to you.I have been Diamond with Hilton since circa 1999/2000 – and guess what, I may be a year or 2 out – big deal.
Currently I am;
Diamond with SAS – Since this level was launched
Guest List with BA
Concorde room key holder
Platinum with Marriott
Diamond with Hilton – for as long as I can remember
Concierge with CarlsonI will also say that if you feel the issue so important to call me out & cause me embarrassment on a public forum then I am prepared to provide as much evidence as you wish.
28 Sep 2016
at 21:21
Ekond222Participant…SDT…I do not require any evidence from yourself – your self validation is good enough for me …in terms of embarrassment, that is self-inflicted – you need to read your own posts – and not only the 2 I refer to…btw do you know Molly Sugden…lighten up…it’s a happy forum…
28 Sep 2016
at 21:54
seasonedtravellerParticipantEkond222.
I am surprised you have nothing better to do then pick holes in my forum posts.
Never mind, so long as it makes you happy eh?
Safe travels.
ST28 Sep 2016
at 22:31
Graydon31ParticipantAm currently sat in the LH business lounge at Düsseldorf waiting for my Eurowings (ticketed and flight number) flight to Manchester.
As long as you have at least a ‘Smart’ fare ticket and at least FTL status then no problem, you’re allowed in. They’ve recently started checking the physical membership card but that’s it.29 Sep 2016
at 17:17
seasonedtravellerParticipant[quote quote=761920]Am currently sat in the LH business lounge at Düsseldorf waiting for my Eurowings (ticketed and flight number) flight to Manchester.
As long as you have at least a ‘Smart’ fare ticket and at least FTL status then no problem, you’re allowed in. They’ve recently started checking the physical membership card but that’s it.[/quote]
Hello Barry, that’s exactly where I was yesterday booked onto the 14.50 to Manchester.
Just double checked my boarding card and the fare was ‘Smart’.
I showed my membership card (SAS Diamond) at the reception but to no avail…. I was not allowed in either lounge.Is your FFP with Lufthansa?
PS – glad to hear you made it past the gatekeepers.
29 Sep 2016
at 17:27 -
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