LH underhand tactics….

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This topic contains 21 replies, has 13 voices, and was last updated by  Tom Otley 2 Oct 2016
at 22:02
.

Viewing 15 posts - 1 through 15 (of 22 total)

  • seasonedtraveller
    Participant

    The past 3-4 years I’ve not spent much time flying within Europe and therefore I may not be fully up to date with LH policy but this today, I find annoying.

    Booked flight on LH website and given an LH booking ref and flight number.
    Checked in on LH website and was directed to Euro wings. So, it seems I’m headed to MAN with Euro wings…no worries, it’s all lufthansa right?

    Got to the Star Gold lounge and was told rather forcibly that my Gold card counted for nothing as it wasn’t an LH flight….. I argued the case of course but No meant NO.

    Maybe I’ve missed something here but it’s news to me that I book an LH flight and only find out at check in that it’s not LH at all and any status is null and void.
    A first for me, Star Gold since 1999 and first lounge refusal.

    Edited to add…..the rather fearsome lounge dragon told me that they have a similar conversation with bemused Gold card holders almost daily…glad it’s not just me then.


    FDOS_UK
    Participant

    It’s appalling – the same potential trap awaits the unwary for BA pax with Vueling operated flights.


    AMcWhirter
    Participant

    Not good at all and especially as Lufthansa uses Eurowings to serve many business destinations.

    As previously reported, Lufthansa mainline now flies internationally only from its hubs at Frankfurt and Munich.

    Even Germany’s capital city has no international Lufthansa service (although the airline is talking about developing some routes if and when the new airport opens).


    JohnHarper
    Participant

    If you are booking on the LH website Euro/Germanwings show up under their own codes (4U/EW) rather than LH, benefits including lounge access apply with some *A programmes but not all and principally excluded are the other European *A programmes which incidentally now earn little or nothing on LH mainline even in the premium cabins and precious little with Miles & More.


    canucklad
    Participant

    Not for the first time today, I’ve read comments about issues with codeshare across a verity of topics …

    LH and Eurowings = no access to lounge
    AY & BA = lack of accountability and ownership
    Ba & QR and setting your service level expectations too high

    All in all, I’d have to say that seems to be pretty poorly managed by all the airlines involved.
    And as always, it’s never the airline that loses out, it’s us !!

    And I agree with FDOS and will take it a step further, as Vueling becomes even more integrated into BA’s short haul network, they’ll follow BD’s example. Was I allowed into EDI’s Diamond lounge when I flew BMI Baby ?
    Well, you all already know the answer to that!!!


    travelworld
    Participant

    Bonkers. It’s as though they have gone out of their way, Ryanair style, to p… people off- as has BA and Vueling if the same principle applies.


    DavidGordon10
    Participant

    I started a thread on this subject a couple of years ago, when I was gobsmacked to be refused the LH lounge when I was booked through the LH website to fly from LHR to Berlin, and there it was, a Germanwings flight, no lounge.

    The outcome is that I avoid booking on a LH loco subsidiary if at all possible – so Berlin is (for me, depending on where I start) AF, KLM, BA or SAS – loss of revenue to LH, gain to the others. I expect that for many frequent flyers, the lounge is important, whether for work or for refreshment. It is not as though the Germanwings/Eurowings fare is less than the LH fare used to be.


    Ekond222
    Participant

    SDT….Hmm…Star Gold since 1990…how did you manage that…Star Gold has only been available since 1997/98….along with your HH Diamond Status before it’s existence..you must have exclusive access to some amazing benefits..what’s your secret apart from being a seasoned traveller for 30 years (I believe roughly one of your quotes)…

    Using Hhonors Diamond Force Award Stays


    seasonedtraveller
    Participant

    SDT….Hmm…Star Gold since 1990…how did you manage that…Star Gold has only been available since 1997/98….along with your HH Diamond Status before it’s existence..you must have exclusive access to some amazing benefits..what’s your secret apart from being a seasoned traveller for 30 years (I believe roughly one of your quotes)…

    Ekond222 – in response to your sarcasm.

    I am 58 years old.
    I started serious business travel in January 1988 (I make that 29 years in January – another massive exaggeration by yours truly?)
    My 1st Gold card was with BMI – it was a long time ago but hey, maybe they weren’t part of Star Alliance at the time, who knows or cares? – I apologize if I got dates mixed up, it’s obviously important to you.

    I have been Diamond with Hilton since circa 1999/2000 – and guess what, I may be a year or 2 out – big deal.

    Currently I am;

    Diamond with SAS – Since this level was launched
    Guest List with BA
    Concorde room key holder
    Platinum with Marriott
    Diamond with Hilton – for as long as I can remember
    Concierge with Carlson

    I will also say that if you feel the issue so important to call me out & cause me embarrassment on a public forum then I am prepared to provide as much evidence as you wish.


    Ekond222
    Participant

    …SDT…I do not require any evidence from yourself – your self validation is good enough for me …in terms of embarrassment, that is self-inflicted – you need to read your own posts – and not only the 2 I refer to…btw do you know Molly Sugden…lighten up…it’s a happy forum…


    seasonedtraveller
    Participant

    Ekond222.
    I am surprised you have nothing better to do then pick holes in my forum posts.
    Never mind, so long as it makes you happy eh?
    Safe travels.
    ST


    Ekond222
    Participant

    …Yes indeed – It’s good keeping items factual…safe travels…


    syclik5
    Participant

    If you travel on Vueling on a BA codeshare, and there is a BA lounge at the airport/terminal of departure, you may use the BA lounge if you have the appropriate status.


    Graydon31
    Participant

    Am currently sat in the LH business lounge at Düsseldorf waiting for my Eurowings (ticketed and flight number) flight to Manchester.
    As long as you have at least a ‘Smart’ fare ticket and at least FTL status then no problem, you’re allowed in. They’ve recently started checking the physical membership card but that’s it.


    seasonedtraveller
    Participant

    Am currently sat in the LH business lounge at Düsseldorf waiting for my Eurowings (ticketed and flight number) flight to Manchester.
    As long as you have at least a ‘Smart’ fare ticket and at least FTL status then no problem, you’re allowed in. They’ve recently started checking the physical membership card but that’s it.

    Hello Barry, that’s exactly where I was yesterday booked onto the 14.50 to Manchester.

    Just double checked my boarding card and the fare was ‘Smart’.
    I showed my membership card (SAS Diamond) at the reception but to no avail…. I was not allowed in either lounge.

    Is your FFP with Lufthansa?

    PS – glad to hear you made it past the gatekeepers.

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