[Anonymous]

[JWvanDalem]

KLM offers a direct flight to Taipei Taiwan. At a reasonable price you could get a decent flight out. But this time they got it wrong.

Due to technical failure, we left more than two hours late. Time they promised to make up during flight, but never happened.

Boarding also took place in a very cold Schiphol Airport. And they compensated this with cold drinks. Due to this delay in taking off the crew also seemed to be off line.

Service was not what you would expect from a main carrier. The even pride themselves of their friendly cabin staff. Not on this flight.

The business class seat is still the older type bought when they joined Air France. Good for sitting, mediocre for sleeping. Food was nice when it arrived. But you had to ask for every drink.

Once again the crew was not prepared for their task to serve in business. In-flight entertainment is good with enough choice for a flight of this duration.

Pity they had troubles from the start and never recovered from it. An email that they were sorry about the delay did not compensate for the lack of service during the flight.

[MarcusUK]

I am sure if you log a complaint, they will be calling you in a few days and offer some form of miles or MCO.
they usually do to FF members.

The 772 is rather old an faded, and seating not comfortable a few generations back. I was equally shocked coming back from BKK, after flying out on the 773.
Still, by Summer this Year the whole 777 fleet will be fitted with the New World Business Class, observed by BT forum readers as offering more space than on BA’s First class, and of course, a better usual KLM Dutch service.

[Author]

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