Its service that counts.. well done CX… well done HKG

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This topic contains 6 replies, has 7 voices, and was last updated by  Flightlevel 20 May 2018
at 07:41
.

Viewing 7 posts - 1 through 7 (of 7 total)

  • MartynSinclair
    Participant

    Arriving at BKK for my flight back to Europe.. nothing major, but a host of small gestures that I really miss in Europe (although not all are needed)..

    1. check in at BKK, I asked to CX check in lady for my flight number so I could complete the customs form – she just smiled, and said she had already checked and completed the form for me

    2. Boarding gate – got the ping – but not an upgrade, only a 2 class aircraft.. Awfully sorry, but the cabin crew were not happy with the cleanliness of the your seat so we have moved you one row back. I looked at the original seat when boarding, cleaner than most European airline seats I fly

    3. All the cabin crew were addressing me by my name. Sure, none of will claim it matters, but the entire crew in business class.. I liked it

    4. Arriving at HKG, flight connections for the second time in 7 days, EMPTY and managed to get from aircraft to the Pier bar in less than 5 minutes. Smiling staff, only lap top needed to come out… my bag has liquids….. nothing could be easier and by the very polite and pleasant staff.. I just wish HAL came to see how an efficient airport is run or rather an efficient flight connections / security line is run..

    No doubt my flight will arrive before flight connections in the T5 satellites are open and it will be back to the typical rude, arrogant gum chewing, barking orders, jobs worth who consider they are securing the world, whilst working to outdated rules and regulations…

    But for the next few hours, I will be happily sitting in the Pier, being wined and dined… being looked after by smiling faces….


    FDOS_UK
    Participant

    Arriving at BKK for my flight back to Europe.. nothing major, but a host of small gestures that I really miss in Europe (although not all are needed)..

    1. check in at BKK, I asked to CX check in lady for my flight number so I could complete the customs form – she just smiled, and said she had already checked and completed the form for me

    2. Boarding gate – got the ping – but not an upgrade, only a 2 class aircraft.. Awfully sorry, but the cabin crew were not happy with the cleanliness of the your seat so we have moved you one row back. I looked at the original seat when boarding, cleaner than most European airline seats I fly

    3. All the cabin crew were addressing me by my name. Sure, none of will claim it matters, but the entire crew in business class.. I liked it

    4. Arriving at HKG, flight connections for the second time in 7 days, EMPTY and managed to get from aircraft to the Pier bar in less than 5 minutes. Smiling staff, only lap top needed to come out… my bag has liquids….. nothing could be easier and by the very polite and pleasant staff.. I just wish HAL came to see how an efficient airport is run or rather an efficient flight connections / security line is run..

    No doubt my flight will arrive before flight connections in the T5 satellites are open and it will be back to the typical rude, arrogant gum chewing, barking orders, jobs worth who consider they are securing the world, whilst working to outdated rules and regulations…

    But for the next few hours, I will be happily sitting in the Pier, being wined and dined… being looked after by smiling faces….

    Enjoy Martyn!


    stevescoots
    Participant

    I was in HKG myself on the 13th Martyn, and in the Pier, one at the bottom of Nathan road as they call it, I always mix up the name of CX many excellent lounges! I had just the same excellent service from CX on my hop over to SGN


    maxgeorge
    Participant

    Great cabin crew and in flight service, but a customer service brush off when things go awry.

    A 7 – SEVEN! – hour delayed departure Jan 13 last LAX-HKG and the begrudged compensation was $200 in CX vouchers for a paying business class customer.

    Are they perchance getting advice from Senor Cruz?


    CathayLoyalist2
    Participant

    MaxGeorge, what was the cause of the delay and what would you have expected as adequate compensation?


    AlanOrton1
    Participant

    “Are they perchance getting advice from Senor Cruz?”

    Possibly not, as chances are if BA pax endured a 7 hour delay, they would at least potentially have the option of EC261.


    Flightlevel
    Participant

    Don’t blame them for sticking to their rules outside of the EU since they’re making losses recently (should have bought A380s like most competitors).
    If they keep up the good service I’ll be happy and I’ve yet to see a CX woman in trousers thank heavens!

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