Incentivise BAA ImprovementsBack to Forum
AnonymousGuest31 Oct 2007
If like me you are sick of the poor management and lack of resourcing of airport operations by British Airports Authority (particularly relating to security queues), and you are a British voter, please sign my petition to the Prime Minister at http://petitions.pm.gov.uk/BAAService/
The petition reads:
“We the undersigned frequent BAA travellers wholeheartedly support the conclusion of the Competition Commission that BAA “have failed to manage security queuing and queue times to avoid unacceptable delays to passengers, crew and flights and consequently have not furthered the reasonable interests of the users of Heathrow and Gatwick.”
Whilst there are currently adequate incentives for BAA to invest in the capital structure of airports we believe that there have not been sufficient incentives to drive operational performance (particularly in relation to security queues). We fully endorse the recommendation that the Service Quality Rebate requires an overhaul to ensure that the regulatory regime provides adequate incentive for BAA to improve and maintain service standards.
We urge the Prime Minister to ensure the CAA implement the recommendations of the Competition Commission in full.”31 Oct 2007
Talking of delays at Gatwick, came through there this evening & ended up in the slowest-moving queue at passport control AGAIN. When I got to the front, turned out my queue was being called through to one desk, while the queue next door was whizzing through three desks. I asked the guy why they didn’t have two desks per queue, so that they moved at the same speed, got the shirty answer (said like it was a good thing): ‘Nobody organises the queues here.’ Maybe it’s time someone started to?31 Oct 2007
Rachel you should sign up for IRIS and queues will be a thing fo the past*
It’s all very James Bond, and nice to swan past eveyone else in the line. You then have to wait ages for your bags, but hey ho.
*if its working6 Jan 2008